Spacious room and it wasn't too loud like most other hotels. I liked the fact that there was a restaurant, cafe and brewhouse all at attached. The gym looked amazing.

Hole in the ceiling in the hallway right outside of our room. At least thats a sign that maintenance is being done though. The stairwell looked to me like it hadn't been vacuumed the whole time we were there, but maybe it's only done once per week. Most people take the elevator.

Fabulous place! It has so many features, we didn't get to use them all - spa, gym, salon, restaurant, bar... just not enough time. Staff was great, rooms clean and comfy. This will definitely be our basecamp when we travel in BC.

We had a pet friendly room, and it could have used another table or second dresser for our things. Not enough surface area to set things on. Also, the pet rooms have no carpet, all hard surface (for cleaning, I'm sure!) so if your pup needs somewhere to lay down, bring the pet bed with you. We always bring ours, but we also went to Walmart and bought a couple of small rugs so our dog could walk without slipping around.

We loved everything about this property. The staff were lovely, the room was perfect and very clean and there's a restaurant and a cafe downstairs we used for very reasonably priced dinner & breakfast. I highly recommend this hotel.

Nothing - everything was just prefect and it was good value for money.

This was our second time staying here and it seems like they had made the effort to improve the look of the property a little. For example it seems like some areas were freshly painted and maybe the rooms were a little cleaner than before. The rooms really are a very good size, the common areas are pleasant, and we enjoyed the hot tub. We liked having coffee available at all times in the lobby. The room had everything we needed; plenty of outlets, toiletries, hair dryer. I haven't stayed in any other hotels in Cranbrook but this hotel appears to be the nicest option (at least by the way the other hotels look from the outside).

There wasn't really anything we didn't like. We appreciated the efforts to freshen up the hotel.

Convenient for travelling through the area

We got held up en route and told restaurant closed at 9. Arrived 830pm and had to be in restaurant and order by 845pm. Family of 4 turned away 5 mins later - very inflexible. Also don't like getting paper cups and plastic glasses

The jacuzzi tub in our room was amazing!! The bed was really comfortable

There was a big shower in the bathroom, but the there was NO water pressure, so barly any water came out if the shower head which made of a VERY cold shower. Not acceptable for the price of the room.

Exceptionally clean rooms and premises. Kids loved the pool. Easily accessible and close to everything we needed. “The Tracks” cafe contained good options for a quick bite and drink.

Does not include breakfast.

The hotel had been recently renovated and was clean, quiet and well-maintained. We had breakfast at the restaurant and were very pleased with the food quality, portion sizes and friendliness of the staff.

No complaints.

The things I liked most about the hotel were the size of the room and the pool/hot tub. We had plenty of space to spread out and we really enjoyed the hot tub after being out in the cold most of the day. I would stay here again.

There was really nothing we didn't like. I would say that if the hotel really wanted to wow perhaps they could do a deep cleaning and face lift in the rooms. Don't get me wrong - nothing was excessively dirty or broken. Little things, like cleaning the grout in the shower and repairing scuff marks on the walls, would go a long way to impress.

Do not eat breakfast but ate all four dinners in restaurant or pub. The food and service is excellent.

I am very satisfied with the property and service. I travel quite a bit and stay at least four days every second month and will be holding an educational conference on your property.