We loved our room which had 2 balconies, a full kitchen and washer and dryer although we did not need anything other than the refrigerator. The rooftop was very comfortable and ideal for enjoying champagne. {see photo}

One of the front desk staff was a lady who checked us in and out and she was very unfriendly and inhospitable, almost to the point that we asked ourselves if there was something we said or did and could not come up with anything. To the contrary, the other front desk person, Troy, was the antithesis of this lady, being very warm, professional, coordial, helpful and accommodating.

It was lovely and very spacious (we stayed in a room that had a sofabed) and happened to have a washer/dryer as well. The bathroom and shower were also comfortable and roomy. At first, we were put in a room that did not match what we had booked, but Troy took care of it. He went out of his way to make sure our reservation matched and made sure we had all we needed. We really appreciated his hospitality. The hotel is near lots of restaurants within walking distance so that was also convenient.

After the mistake was fixed, it was great!

The room is very spacious. It has a small kitchen, coffee maker, table for two to have breakfast, and the best is the laundry machine and dryer in the room. Very convenient for traveler. Outside the room is a lovely fountain garden. The bathroom is also big though not the modern style. But the the water came out nice and strong.

There is a very small window with no blind on top of the door. The light came in from the window. But it's very small and high, so it's ok. but it would be nice if it's covered. It's not the trendy hotel, but the decorations were done in real wood, it makes the room calm and cozy. The underground parking space is very safe, but you have to pay 40USD per day.

My 3rd stay. Excellent location to visit UCLA. Clean with all the amenities needed for a short or long stay. Each room I have stayed in has a small kitchen with 2 stovetops and washer/dryer but I don't know if that is true of all rooms. Rooms were clean and the bed was comfortable. The towels are so soft and the robe was really comfortable. Good wifi and actually had cable TV which is unusual for most hotels now. There is a small rooftop gym. Staff is very friendly and accommodating.

I had to move my wall charger to multiple outlets because it would not stay plug in to the outlets. It would be nice to have 2 bath robes.

Outdoor hallways and common areas with colorful tiles and plantings were beautiful & inviting. Having a kitchenette with a dishwasher plus a laundry unit were really great when staying a bit longer. Some of the front desk people went out of their way to make us comfortable and provide us with all that we needed.

The actual room is dated and needs some modernization. We also had a mildew smell in our room. And some other front desk people were not as accommodating and wanted to charge me extra for when my daughter who goes to ucla came and slept on the pullout. In the end I wasn’t charged extra but one of the front desk people was adamant that I be charged.

Title: A Luxurious Stay at Plaza la Reina: Where Hospitality Shines Bright Nestled in the heart of the vibrant city, Plaza la Reina stands as a beacon of elegance and sophistication, offering a truly exceptional hotel experience. From the moment we stepped foot into the opulent lobby, we were enveloped in an atmosphere of luxury and warmth that set the tone for a remarkable stay. One of the standout qualities of Plaza la Reina is undoubtedly the exceptional service provided by their dedicated staff, who go above and beyond to ensure every guest feels like royalty. At the helm of this extraordinary team is the esteemed property manager, Philippe, whose unparalleled commitment to excellence truly sets this hotel apart. Philippe's attention to detail, unwavering dedication, and genuine care for guests' well-being are truly commendable, making our stay truly unforgettable. Throughout our time at Plaza la Reina, we had the pleasure of interacting with the charming and knowledgeable staff members, all of whom displayed a level of professionalism and courtesy that exceeded our expectations. In particular, Troy at the front desk stood out with his impeccable service, friendly demeanor, and eagerness to assist with any request we had. His warm welcome and genuine hospitality made us feel right at home from the moment we arrived. The accommodations at Plaza la Reina are nothing short of luxurious, boasting elegantly appointed rooms and suites that provide a perfect blend of comfort and style. Every detail has been carefully curated to ensure a restful and rejuvenating stay, from the plush bedding to the designer amenities. In addition to the impeccable service and lavish accommodations, Plaza la Reina offers a range of top-notch amenities, including a tranquil courtyard, a fitness center, and a stylish lounge where guests can unwind and indulge in exquisite cuisine and drinks.

The room was well-appointed and comfortable. It would have been ideal for a lengthy stay as it even had a kitchen with dishwasher. The bed was comfortable and the courtyard was very attractive and welcoming.

We had to carry our luggage upstairs to get to our room. It was doable but not convenient. There was only one spot in front of the hotel to park and unload luggage. Access to an underground parking garage was not granted until check-in. The parking places were fine for compact cars but a little tight for an SUV.

The property was lovely - clean, well maintained, and comfortable. The room was well stocked with a functional kitchenette that included a fridge, stovetop, dishwasher, sink and all necessary accessories. Some rooms have laundry facilities. Fantastic location too.

We had an allergic reaction to the laundry soap used to wash the sheets on the first night. The staff were terrific when we brought this to their attention. They hand washed a full set of sheets for us and problem solved!

The hotel staff were very friendly and helpful. The room was comfortable, almost a small suite, with kitchen, laundry machines and a dishwasher included. All the furnishings were fine, the bed just perfect. It had a nice sofa, desk and wardrobe. It's entrance was off a beautiful, Spanish-styled courtyard. The hotel is located just a block from a good museum and the goings-on in Westwood Village. The whole area is very walkable.

The filtered water they offer is in single-use plastic bottles. You get as many as you want, but plastic bottles should be a thing of the past.

Everything! Especially location (UCLA, walking distance to great restaurants and cafes) and style (European ambiance). Be sure to check out the rooftop! More space than we needed for a short 2-night stay. Would 100% stay again. Next time would stay longer (to take advantage of the W/D!), would remember front desk is available at all hours (could have asked for a blanket for pullout!), and would request a room on a higher floor (for a view!). We could even bring our dog next time!

Nothing!