beautiful facilities and accessible location with nearby attractions.

check in is too late and by the time a family of 4 checks in and leaves their bags in the room, the water attractions are closed. the big water slides close at 5, the pool bar grill closed at 5 as well and the lazy River closed at 7. The room rate was $420 dollars for one night and the reason why we chose Gaylord Palms over other hotels were for the water attractions for our family. Hotel should let guest enjoy the attractions longer and at least offer some kind of complementary breakfast for such a high priced room.

All was marvelous

Subject: Double Charge Inquiry – Stay from February 9 to 10 Dear Hotel Team, I recently stayed at your hotel from February 9 to 10 for one night. However, I noticed that two transactions were processed for my stay instead of one. When I contacted customer support, I was informed that the second charge was a deposit and that it would be refunded within 4-5 days. It has now been longer than that, and the amount has not been released. Could you please check the status of this deposit and clarify what is happening? I would appreciate your prompt assistance in resolving this matter. Looking forward to your response. Best regards, Dmytro

We really enjoyed the entire property. All areas are great. My kids loved the amenities next to the pool area, for that reason A+++ for all the staff at the pool bar for their good attention and professionalism. The food was fantastic and the room couldn't have been better. We also want to thank the staff who was in charge of cleaning our room during our stay. Big Thank you to every staff of the hotel.

No comments at this time, everything in our opinion was fantastic, nothing negative, it's no time to start thinking in negative things while enjoying all the good things there are. Thank you very much once again for all the Hotel staff.

Parking is very confusing w the room key access. No place to temporarily park to check in and get the key. So you go into parking without a key and when you check out, we didn't know you need to hold onto one room key to exit. I had to go in and get a key again to get out of parking. This needs to be streamlined especially since majority of people drive in.

Linking room key to parking and lack of temporary parking space to first check in. Just general lack of directions, remember not everyone is local, we were coming from outside.

The pools excellent with the slides,my son loved it same as me. The food and drinks by the pools really good as well.The room was very clean and quite at night,and it was nice too.It was my son's birthday and at last minute i had asked if i can order a cake and they helped me out and delivered a cake to my room and was a surprise for my kid which i really appreciate.The hotel is super beautiful .U dont have to leave the place for nothing.Variety of foods,nice sports bar (my son loved the pasta there).I went 3 times to the Hickory stake house rest!

Pool area with lazy river was nice. Great bar area conveniently next to pool. Kids had fun in splash pad. Animal exhibits were nice experience. The staff was great and welcoming. Liked earning points for Marriot BonVoy.

The room was damp when we entered. The floor next to one of the beds was wet, as if someone had recently spilled liquid. Had to place towel on wet spot. After stepping on wet spot towel sopped up liquid and revealed how dirty the floor really was. The bathroom also smelled like mildew the first night. However, after room service cleaned the room after our first night they replaced the smelly shower curtain, which removed the mildew smell.

As I stand on my balcony, overlooking the stunning atrium, I can't help but feel grateful for this breathtaking view. The colorful light show illuminates the entire space, making it even more mesmerizing. And the breakfast buffet is a culinary delight, with an array of mouthwatering dishes that leave me feeling satisfied and content. The ambiance of this hotel is simply lovely, with every detail thoughtfully designed to create a comfortable and relaxing environment. And the staff are nothing short of amazing - always ready to assist with a warm smile and friendly attitude.

The walls were too thin, and we were disturbed by the noise from our neighbors.

Christmas decorations were absolutely beautiful, as always. The rooms we stayed in were spotless, and the beds were very comfortable. Dinner at the Moor was gastronomic. The service was great. The staff was very friendly. Lunch and dinner at Wreckers was excellent, and those awesome pretzels (4 on your order) and burgers were also great. Check-in and out was excellent. I have been a Marriott customer for many years, both national and international. I will continue being a Marriott customer. Thank you.

For a New Year's weekend, our room was serviced the second day, but we had to ask for service the third day. The New Year's Buffet at Villa de Flora was ok, but nothing to brag about when you consider the price. We dined at 9:00pm. The dessert table was awful with only a small variety to choose from. The Italian presentation was very good. The shrimp were very nice. Some more boutique shops would be nice. One Bringing in 2024vmore upscale dining would be awesome. I still love my Marriott or Gaylord Palms Resort in Kissimmee.

They gave me a bad room when I arrived, the ones brought in the pool were super bad, order some chinken tender and with fries for my child and they only brought 3 chiken tender and super expensive, the meat restaurant they have inside is super good.

They gave me a bad room when I arrived, the ones brought in the pool were super bad, order some chinken tender and with fries for my child and they only brought 3 chiken tender and super expensive, the meat restaurant they have inside is super good.

The interior atrium and courtyard were spectacular and very well kept. The outside grounds were large and quite pleasing for just strolling. Visual appeal at all angles, my daughter especially enjoyed the light show in the atrium at 9pm.

The dining choices were limited immensely during mid afternoon and on certain evenings. There were a few “Starbucks” inside the building but I was shocked to find that only the “partial” one inside the market was open on Monday at 10am… there was no information on the website advising that any of the facility was under construction but on Monday morning I was awoken to the sound of saws in the atrium. Thankfully I had seen the construction areas prior but this was still unexpected when we arrived. I saw signs inside the atrium for a steakhouse on property but never actually found a steakhouse, nor was one listed on the food link from the hotels QR codes in the welcome brochure.