Overall the accommodation, how the staff assisted and decorated the room with birthday balloons with greetings to my Mom's Birthday. Facilities are very good. The Location is recommended walking distance to Lot 10 malls, Pavillion and other Malls, restaurants nearby. Try the SPA, PRICEY BUT WORTH IT 🙏🏻❤️

The booking payment is different with the online prices . I was overcharged untill i asked the breakdown, noticed x price difference and questioned the front desk, good thing they were nice to recheck and i was refunded back.😐 As per their supervisor the guy was a new intern/staff, panicked and miscalculated . STILL 😬(i mean shouldn't they be well trained first?) It was a RM200 difference. Lolz. I could still treat my parents out 😅

The location is amazing

The room is very small and there is no place to keep stuff, we were using the iron board as a makeshift table. The rooms are very small, the amenities provided are for two people only whereas we had 3 booked 2 adults and 1 child 6 years. Also when booking we didn’t get with breakfast option. During check in and check out it was observed that there is acute shortage of staff and many are under training as they were going back and forth to ask and confirm questions which created long queues.

The breakfast was lovely. The staff are very helpful and polite. The location of the hotel was very close to major amenities.

Nothing really only minor things - the light in the bathroom was poor and there were not enough bathroom rails for towels and bathers.

The modern interior. Was upgrade to a queen size double bed room for free. Location was easy to get to, right in the middle of the city. Every hot spot in KL are just within walking distance.

The room was without a work/dressing table. The toilet was a bit mouldy on few spots. And the parking was quite limited.

Excellent location in Bukit Bintang, and near the Monorail, several large shopping centres and restaurants, bars etc.

Traffic noise, and occasional loud music from a club nearby. Shower excellent but poor drainage in my room meant short duration showers. Breakfast room a bit dark, could be brighter with appropriate lighting. But why does breakfast have to end at 1030am? Having said that the breakfast variety was good, but not always replenished.

This hotel is perfectly situated within the footsteps of Bukit Bintang. The Bukit Bintang Monorail Station is just a few minutes walk. Our room was modernly furnished throughout. The bathroom was spacious and clean. The AC was great. Nice big SMART TV with english speaking movie channels and also sports channels that broadcasted Premier League games. The bed was definately the comfiest bed we’ve slept in whilst on this holiday! There is a seperate tap within the bathroom for free unlimited filtered drinking water. Our Urban Deluxe King Room was a bit compact for 2 people plus 2x hand and 2x checked luggage. However we were only here for 2 nights therefore no real issues there. We were celebrating our Anniversary and the hotel made the extra effort of decorating our room with baloons as well as a cake. This was truely appreciated! Thank you! Breakfast was superb. It consisted of Western, Malay, Chinese and Indian cuisines. Plenty of choice for all ages to eat comfortably. Although the hotel is situated on a main road, we never heard any outdoor noise from the traffic. The carpets could have done with a proper hoover as there were hairs etc still present from the previous occupants of our room.

This is a really nice hotel. The lobby area is modern and stylish and check in was quick, friendly and efficient. The room was excellent only missing a view and high floor requested although this maybe a function of booking a Club Room. The bed was superb, top class! Bathroom large and spacious with storage. We had no noise from the carpeted corridor or housekeeping. The Club space was really excellent with coffee and soft drinks/fruit available. I have had more comprehensive club offers - afternoon tea etc - but I have to say the early evening canapes were of high quality, variety including meat/sushi/veg options beyond the usual pastry/bread carb heavy options. Checkout was smooth and I would book this hotel in a heartbeat. Final note to staff, friendly, helpful and professional, great job all.

This was a really excellent stay so only a minor suggestion or two. It wasn't explained to us but a requested high floor did not materialise, be sure to read guests requests at booking. The Club canapes were excellent but the range of benefits across the day could be improved and especially the drinks range at Cocktail Hour. No Cocktails or even Mocktails, only fruit juice, and bottled beer. It needs a wider selection to match top level alternatives elsewhere.

Great location on the heart of Bukit Bintang. Amazing breakfast selection (but concierge checking off room numbers was abrupt, bordering rude). Comfortable room, cleaned to perfection every day. Pool mostly quiet and a great daily escape from the KL heat.

Amount quoted on booking site differed from final amount charged (beware "extra charges may apply" eg Malaysian Tourism Tax). Transfers to and from airport booked via accomodation had mixed results - suggest seeking alternative options. "Bond" required on arrival equivalent to cost of stay. Assured the bond would be released on departure but took 2 weeks to disappear from credit card.

Superb location, spacious room

I think that the best things about this hotel are the excellent location and the friendly and helpful staff. The hotel is right next to the main areas of the city and public transport, making getting around easy. The room and pool were very nice and clean. I also liked the breakfast spread, which had a great variety of western and Asian food, as well as some local Malaysian food.

The main thing I disliked about the hotel is that we got our room later. It was booked for 3pm, but was only ready at around 4:30, so we had to wait 1.5 hrs in the lobby. Thankfully, the staff were kind enough to compensate us with a later checkout. As for the room itself, the aircon was faulty, with the temperature automatically changing. The shower was also quite hard to control, as the temperature changed quite drastically when it was slightly adjusted. Finally, there were also quite a few ants crawling around the room (fortunately they were small and didn’t bite).