Cleanliness

The massage therapist - too young and inexperienced. Massage on December 30 2024 at 8:00 am. Room cold ! Very uncomfortable! Therapist felt uncomfortable during massage. No personality - too young. I’d like more lighted signs at night it was difficult navigating to the location. The signs should be big and happy - providing reassurance that we are traveling in the right direction.

the room size was perfect. there was no view from the room but once outside, it was beautiful. the Pool and jacuzzi were well kept. they had pool towels in the room. there was a Keurig coffee machine with two pods. they provided bicycles and it was perfect for morning exercise. furthermore, they gave us 400 pesos credit for use in our breakfast which covered most of our check! lastly, the rooms are updated and decorated to our liking

No view of the beautiful outdoors.

The hotel was beautiful and we loved the grapevines in the middle of the property. The food at the restaurant was good and the entertainment at night was a lot of fun. We loved the beautiful pool and the rooms were a good size.

There are smells coming from the septic/sewer system and it was especially bad in our room when we arrived because the back windows were left open. Once they were closed, the smell was gone but we would sometimes smell it as we walked through the hotel property.

The location was perfect. The resort is in the heart of Valle, close to the wineries. It was easy to get to the destination. The staff were very nice and hospitable.

Unfortunately, our TV couldn't connect to the wifi but we had been out by the firepits until late, so it wasn't a big deal, but it should have been checked.

Beautiful property. Helpful staff. Small items like wifi and room safe need to be better attended to. Delicious food.

Fixing wifi and safe needed to be attended to more promptly

Staff was great. The setting was unique with grapevines everywhere. The restaurant was exceptional. I would go back.

We had a coffee maker but no coffee. The staff provided upon request. Location is a little out of the way.

The room had everything we needed.

The rugs beside the bed were very slippery on the floor. It seemed like a person could get hurt if it slipped out from under you.

The hotel is very quaint and hospitable. The staff, especially the restaurant are very helpful, friendly and knowledgable. Even with a large wedding party dinner going on, the service was excellent.

Check out is a bit slow since housekeeping needs to check for lost or broken items.

clean, well maintained property nice restaurant

a small refrigerator in the room would be nice housekeeping did not come until we asked

Everything about Ojo Azules was A-1.

My only concern is how soon can I return to enjoy a terrific resort.