Very comfy

I came back from an event approximately at 2 AM and my room didn’t have water. I couldn’t wash my face nor my teeth with water from the sink. Also I wasn’t told before or upon arrival that I couldn’t have any beverages that weren’t sold in the hotel. I looked at the beverages menu and they didn’t have the wine I liked so I went and bought one to a store near the hotel. It was until I was sitting in the pool, when they told me they could charge me $400 MXN just for drinking something they didn’t sell. I told them they didn’t have that wine in their menu, and that nobody told me about that rule so I wouldn’t pay that but I had to stop drinking my wine.

staff was friendly and breakfast was excellent.

The last morning I was to go breakfast and the gardeners were watering and my entrance to my room was all wet and somewhat dangerous. When I returned from Breakfast my entry way was in direct range of the sprinklers and even worse when I finally left. My guess is they didn't know someone was in that room.

The room was smallish but very comfortable and super clean. The included breakfast was really good and the staff was friendly. There is an excellent restaurant next door, too (Rincon Espanol).

The power kept going out, including the Internet. I thought it was priced a bit high. Not crazy, but just a bit high.

I like that breakfast was provided. It was strange that some days it was with a menu and they charged extra for everything and then some days it was a buffet. The hotel is very calm and relaxing. The cleaning lady was amazing, she was very attentive, fast and nice. Parking is available.

The lights in the bathroom were very dimmed and not strong enough. Taxis take a while to get to the hotel (~35 min), and some hotels provide transportation services (for extra money), which seems to be a good solution. Wi-Fi is horrible, which seems to be a problem all over town, so it is not specific to the hotel but worth mentioning.

The hotel is great! You have to have a car or take a taxi to get there because it is a little ways out of Ajijic, but if you are looking to just relax at a hotel with a pool this is a wonderful place. The pool area is beautiful, the staff is very helpful, and the breakfast buffet on the weekend was great. I have stayed here once on a weekend and once during the week, and during the week the bar and restaurant close really early and the breakfast is not as complete since it's not buffet, but it was still nice. But if I went back I would definitely go on the weekend to be able to have the poolside bar and restaurant until the evening and the buffet breakfast.

The hot tub is just warm, the same temperature as the pool. But the pool was warm so we still enjoyed it.

The reception area had a wonderful view of flowers surrounding the Mountains. The staff was constantly cleaning inside and out, breakfast view was enjoyed under an outside enclosure. There were many fun art pieces inside and out. The staff was helpful yet non-obtrusive.

The shower did not have warm water in the morning, the room was too cold and I could not turn on heat. I was surprised at how cold it is during winter months.

The attention of the staff and their willingness to accommodate my requests. The hotel looks small in the photos but it doesn’t feel like it when you’re there, everything is well thought out. The decor on the room that I requested was more than what I imagined.

Clean, excellent mattress, excellent toiletries, slow internet, excellent free breakfast, friendly staff, beautiful grounds, restaurant, and pool.

Horrible booking confirmation process. I booked 24 hours prior to arrival. Confirmation message said "payment due 48 hours prior to arrival. Deposit to our bank account and send copy to us as proof. If not paid by 2pm of arrival day reservation will automatically be cancelled" However they sent no bank account information to make payment. They also said I could call if making payment by CC or Debit, but BOTH of their phone numbers didn't work. They had a WhatsApp number but they never responded.

The pool was amazing

The air conditioning was terrible under the night was very noisy, and we can't sleep too well, and at the morning everything was under the water cause of the air conditioning.

The peace in the environment

The pool was extremely hot and the lack of information in the check inn.