This was a fantastic hotel, one of the best we've stayed at. Everything was clean and well thought out. It felt like someone well planned the room and property. Everything in the room (outlets, light switches, towels, etc) was easy to find. Everyone on staff was super nice. And the location was great, right on the main square. We stayed here for Dia de Muertos and we were able to see both parades from the balcony of our room. I don't think that's an option for every room in the hotel, but it was a nice bonus.

Absolutely loved our stay here! Perfect location, right in the heart of everything. The rooms were clean, quiet and spacious. The beds were very comfortable. The front desk staff was very attentive. The shower had great water pressure and hot water. Can’t wait to come back!

Fantastic room, with fridge all stocked up, silent airco, great bathroom, view on the town square. Staff helpful and friendly. The parking functions as a valet parking, but all good. Right at he zocalo, great location.

Popo was a little active when we visited Atlixco, so there was ash outside. Hence the rooftop was closed (which was a correct decision by the way).

Casa de la Audiencia is located in the main plaza in Atlixco, with modern decor and very spacious rooms. The staff is very attentive and the property is really beautiful

Everything was great, but the only miss was that turndown service could have provided new coffee capsules for the Nespresso machine

It's hard to strike the right balance between ancient and modern, but Casa de la Audiencia accomplishes it with style. It's in the oldest civic building (i.e. non-church) in Atlixco, 16th-century, and incorporates much of the core structure while keeping the flavour very contemporary. Decor and cleanliness are immaculate; our suite was spacious and well-appointed. Staff are friendly and helpful, and the price, though a bit of a splurge, was entirely reasonable. Wi-fi is lightning-fast and stable. The location couldn't be more central: you're right on the edge of the Zocalo (central plaza) with all its action and street life. Atlixco is a delightful town, very colourful and culturally rich, with the Popocatepetl volcano looming above. For breakfast, I recommend the Azteca cafe/restaurant, out the front door and to your right, which does very elegant and economical combos.

Being at the centre of the action means that there's a fair amount of plaza hum and bustle, some of which will penetrate the walls, especially on weekends. Our air-conditioning was efficient but rattly-sounding; this was a quirk of the particular room, I think, and maybe fixed by the time you arrive; in general the facilities and amenities are excellent.

The property was amazingly beautiful, clean and well kept. Room service and cleaning was done with care and the staff was amazing. They made sure we had all we needed daily.

I loved everything about the property.

Amazing staff, so helpful with tips on best places for day of the dead. Hotel room was extremely clean, spacious, comfy bed. Location is perfect, on the square!

This hotel is at a perfect location in Atlixco, Puebla for tourists. The restaurants, the daily market and the night spectacular are right around the corner. The customer service was promptly and i truly felicitated the doormen gentlemen , especially the two night shift gentlemen. They were always ready to facilitate a parking spot, they helped us carrying our baggages to our door especially we had our two kids . The two night shift gentlemen educated us about the facility.For instance , we didn't know the facily had a roof top , and we were able to enjoy the beautiful view at night. My wife requested the iron and the ironing board, and in quick seconds , one of the door gentlemen was on our door with them. They were always promptly with the elevator. In addition , the two night shift gentlemen were bilingual , which was a huge help. They spoke our language, American English and they were able to translate to the front desk for us. It was very hard to find English speakers in Atlixco, Puebla in most places. The daily cleaning ladies were the best , they went above and beyond on making sure our room was always cleaned and our fridge was stocked with water , juices, snaks for the kids. The facility was very clean, the room was modern, spacious and sound proof. The two beds were super comfortable , the shower was spacious and excellent water shower pressure, my wife and kids enjoyed the hot water very much. This hotel is rated a 5 star.

No complaints to the service. The doormen , especially the two night shift gentlemen. The room cleaning ladies and the front desk transformed this hotel to a 5 star facility.

The location is great.. right on the zocalo. but it was very quiet. Rooms are big. wifi is great and the beds are very comfortable.

Wish they had a small pool and to use the hot tub there shouldn't be a charge . They should have a mini restaurant somewhere inside the hotel just in case the guest don't want to go out