It is a great place. Good location at walking distance from downtown. Professional and kind attention. The spa was excellent. Just a suggestion on keeping the spa location above 75F for comfort. Everything else was very good

We like to suggest a little graphic description on the proper way to operate the shower and get hot water. It is easy but we need the info.

This is a very charming hotel, with lovely gardens and a very good breakfast, perfect for a restful wekend.

Everything absolutely everything staff awesome

No changes

Lovely place. Well located and super friendly staff.

Food was great. Service was excellent The property is gorgeous.

Low water pressure in the shower, also, water could've been warmer.

The property Staff Ambience

The room was different than the pictures Oddly shaped Furnitures were inadequate and the sofa given was uncomfortable

the facilites need more maintenance

The staff at this place is beyond fantastic. There are a lot of little issues at this property, and these folks are clearly accustomed to fixing them. I appreciated their flexibility and willingness to work with my limited Spanish by passing the keyboard back and forth using Google Translate - quite a simple solution. Great young folks!

Attempting to control the water temperature in the shower was a joke. It was either scalding hot or freezing cold. The staff attempted to help, but it shouldn't take more than 10 minutes to get the temperature to a reasonable one. I really don't like tweaking a faucet for that long at 6am to start the day. Also, I don't believe the restaurant was ever open during our stay, which was also a real pain for us. We ultimately grabbed an Uber to go to Chedraui and grab some breakfast food for the few mornings we were there. There are just little issues here and there that could be fixed easily with general property upkeep.

We return here every few years as it was a place where we got Married .The restaurant produced It's normal good quality and reasonably price food,. It was nice to see they still had the Peacocks and since we last went back they use unused parts of the garden to grow many herbs that they use in the Kitchen

It wasn't as relaxing as we had hoped, they are not doing the maintenance simple things that are easy to fix, The bridge over the pond one part is very loose, and the Pond itself needs a good clean, in the past they had fish in there. There's no soundproofing as even with all the windows closed . Rooms 5,6 and 7 were very noisy at night from the traffic just behind the property something to think about if you're a light sleeper The Internet is also very poor we had almost no signal in our room over the 2 days and even in the Restaurant and pool areas it hardly worked so they still haven't fix that issue over that we had 12 years ago and the several times we have returned. In the following years. In the past it wasn't an issue for us. But now in 2025 the ability to check on work problems and Emails if you arrived Midweek when you are paying 3000 pesos a night is inexcusable . Again something to think about if you needed to be connected for a small while for work. Parts of the hotel are stunning. But with just a little more investment and care they could improve the stay for the guests. But it's such a shame they can't be bothered to do a few small improvements.It could be so much better of an experience . So if the owner is reading. This constructive criticism please think about making these small improvements.you have no real control over the noise from the street but everything else you can improve with some effort.