34 reviews
From
$425Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Riviera Maya, 77710, QR, Mexico
34 reviews
1/70
Spa/Wellness packages
Free parking
Restaurant
Beachfront
Indoor swimming pool
Outdoor swimming pool
Business center
Adults only
JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort is a 5-star retreat in Puerto Aventuras, Quintana Roo, Mexico. The address is Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, located about 24.6mi from the city center. The property has 34 reviews, and price starts from $425.
Designed for adults, this all-inclusive resort offers beachfront access and a range of amenities including a restaurant, bar, and both indoor and outdoor pools (free). On-site water sports facilities are free, with WiFi and parking also free. Spa options include packages, with spa services and a spa tub available for an extra charge, and additional facilities such as a sauna (free), steam room, and a fitness center (free). Tennis (free), meeting/banquet facilities, and 24-hour front desk support complement non-smoking rooms and an elevator.
Guest rooms offer ocean or garden views with balconies and free toiletries, while on-site terraces and gardens enhance the beachfront vibe with access to the beach umbrellas (free).
Designed for adults, this all-inclusive retreat sits beachfront in Puerto Aventuras, inviting sun and sea breezes. A trio of pools offers indoor and outdoor options, including an indoor heated pool and two outdoor pools (one saltwater, one heated). On-site water sports facilities are free, along with complimentary WiFi and parking. Spa services are available as packages or individual treatments, with a spa tub available for an extra charge, while a sauna is free and a steam room and fitness center are on-site. Tennis is free, meeting and banquet facilities are available, and a 24-hour front desk plus an elevator keep everything on track. Terraces and gardens frame ocean or garden views, and beach umbrellas are free for shade on the sand.
Dining on-site spans flavors from Italian to Mexican and Japanese: Venecia serves Italian; Haiku and Haiku Teppanyaki bring Japanese tastes; La Brisa offers Mexican fare; Bellavista and Tonis provide additional options, with Bellavista Dinner featuring a dedicated dining experience; and L Atelier rounds out the lineup.
Terraces and gardens amplify the beachfront vibe, with access to the beach umbrellas for shade. A selection of accommodations includes oceanfront suites and villas with private pools, along with sea- and garden-view options, ensuring flexible layouts for couples and groups alike.
Closest airports
Cozumel International Airport
16.6miCancún International Airport
20.2miSpa/Wellness packages
Free parking
Restaurant
Beachfront
Indoor swimming pool
Outdoor swimming pool
Business center
Adults only
Free wifi
Room service
Fitness center
Meeting/Banquet facilities
Water sports facilities on site
Steam room
Spa tub
Beach
Sauna
Air conditioning
Tennis court
Bar
Parking On Site
Terrace
24-hour front desk
Ocean view
Non-smoking rooms
Beach umbrellas
Garden view
Elevator
Garden
View
Free toiletries
Balcony
Show 8 photos
Room - 2 Double/King, Highfloor
2 Double Beds
1 King Size Bed
645 sqft
Balcony
Minibar
Flat-screen TV
x8
+
x5
More details
UPPER FLOOR SUITE is 646 square feet and includes either 2 double beds 131-150 width or a king-size bed 150-183 width plus balcony, desk, cable tv, hairdryer, tea and coffee making facilities , ironing set, safe, bathrobes, and slippers.
Show 8 photos
Butler, Double, Oceanfront
1 Double Bed
525 sqft
Balcony
Minibar
Flat-screen TV
x8
+
x5
More details
Ocean Front Butler Suite Beach Access is 527 square feet and includes a double bed 131-150 width plus balcony, terrace, desk, cable tv, hairdryer, tea and coffee making facilities , ironing set, safe, bathrobes, and slippers.
Show 8 photos
Suite Oceanfront, King Size
1 King Size Bed
645 sqft
Spa tub
Balcony
Minibar
Flat-screen TV
+
More details
This suite features a balcony, flat-screen TV and spa bath. Featuring grand Star Service: Butler service. Personalized mini-bar. Personalized check-in and check-out. Packing and unpacking of luggage. Sparkling wine. Breakfast in bed. Nightly ironing service. In-house resort transportation.
Show 7 photos
Room - 1 Bed, Single Use
645 sqft
Spa tub
Balcony
Minibar
Flat-screen TV
+
More details
This single room provides a spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Show 6 photos
Standard, 1 Queen Size Bed
200 sqft
Free wifi
Microwave
Flat-screen TV
Refrigerator
+
More details
This double room offers a seating area and a flat-screen TV. The unit offers 1 bed.
Show 6 photos
Suite, Pool View, Single Use
645 sqft
Spa tub
Balcony
Minibar
Flat-screen TV
+
More details
This suite has a balcony, bathrobe and spa bath. Featuring grand Star Service: Personalized check-in and check-out. Packing and unpacking of luggage. Sparkling wine. Breakfast in bed. Nightly ironing service. In-house resort transportation.
Show 8 photos
Suite Superior, Multiple Beds
1 King Size Bed
2 Double Beds
645 sqft
Spa tub
Garden view
Private Bathroom
Balcony
More details
Show 8 photos
Suite, Single Use, Oceanfront
2 Double Beds
1 King Size Bed
645 sqft
Ocean view
Spa tub
Private Bathroom
Balcony
More details
Show 7 photos
Suite Double Room
2 Double Beds
1 King Size Bed
645 sqft
Spa tub
Garden view
Private Bathroom
Balcony
More details
Show 8 photos
Suite Superior Double Room
1 King Size Bed
2 Double Beds
645 sqft
Spa tub
Garden view
Private Bathroom
Balcony
More details
Show 7 photos
Suite, Single Use
2 Double Beds
1 King Size Bed
645 sqft
Spa tub
Garden view
Private Bathroom
Balcony
More details
Show 8 photos
Suite Superior, Single Use
2 Double Beds
1 King Size Bed
645 sqft
Spa tub
Garden view
Private Bathroom
Balcony
More details
9.2
34 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
Bonita
9.1
April 2024
Room service needs LOTS of improvement. It sucks. I was there 4 nights and not one day did they get any of our room service order correct. Even after trying to correct , it was wrong. This happened in room service foe 2 different rooms and I also.heard other guest talking about it.
Fernanda
10
January 2024
Remarkable experience, service and food / drinks.
The location is not the best. It is about 30 min from Playa del Carmen and more or less the same from Cancun. They could also provide more details about the activities available (like kayaking, snorkeling etc).
Betsy
10
September 2024
Breakfast was good plenty of options. Love the view of looking at the pool. Service was great.
Damian
10
August 2024
The property is stunning! And all of the staff I met were so welcoming and helpful, in particular Karolina, Ana and Alberto.
I wish I could have stayed longer.
Rony
10
April 2023
Great staff and service. Very nice property. Team was accommodating to our requests and made a point to help us celebrate our honeymoon as best as we could.
Property shows its age in certain parts but nothing bad. It is understandable. Really nothing to complain about.
Maia
9.1
January 2022
Do not have open restaurants and bar for evening and night. Everything is inside. For beach hotel that is unacceptable
Sarah
10
May 2025
Staff and food were great value. Love the pool.
Rooms sometimes had a musty smell
Anelys
10
May 2023
The very best service
Nothing better
Tambra
8.2
January 2022
Beautiful
Very spread out had to walk far for everything. The website didn’t tell about the NewYears Eve party, or the required dress code for the restaurants. The staff said the restaurants were full the first day we arrived. We have to raise Cain to get a reservation.
Jennifer
10
September 2022
beautiful grounds, exceptionally clean
the resort food was good… needed a bit of an upgrade
Attractions
3D Museum of Wonders
10.6miSelvatica
10.9miFundadores Park (El Zócalo)
11.4miXenses Park
15.8miRio Secreto Nature Reserve
16.2miXoximilco Cancun
17.9miSan Gervasio Mayan Ruins
19.1miDiscover Mexico Park Cozumel
19.9miVentura Park
20.8miThe Mayan Cacao Company
25.2miKantun Chi Ecopark
26.3miXotik-Ha EcoPark
26.6miPlaya Palancar
27.2miEl Mirador Lookout
28.4miPalapas Park (Parque Las Palapas)
29.5miAttractions
3D Museum of Wonders
10.6miSelvatica
10.9miFundadores Park (El Zócalo)
11.4miXenses Park
15.8miRio Secreto Nature Reserve
16.2miXoximilco Cancun
17.9miSan Gervasio Mayan Ruins
19.1miDiscover Mexico Park Cozumel
19.9miVentura Park
20.8miThe Mayan Cacao Company
25.2miKantun Chi Ecopark
26.3miXotik-Ha EcoPark
26.6miPlaya Palancar
27.2miEl Mirador Lookout
28.4miPalapas Park (Parque Las Palapas)
29.5miAirports
Cozumel International Airport
16.6miCancún International Airport
20.2miVenecia
Cuisines
Haiku
Cuisines
Haiku Teppanyaki
Cuisines
La Brisa
Cuisines
Location
Features
Age restrictions
Availability
Location
Features
Age restrictions
Availability
Location
Features
Age restrictions
Availability
Spa/Wellness packages
Free parking
Restaurant
Beachfront
Indoor swimming pool
Outdoor swimming pool
Business center
Adults only
Free wifi
Room service
Fitness center
Meeting/Banquet facilities
Water sports facilities on site
Steam room
Spa tub
Beach
Sauna
Air conditioning
Tennis court
Bar
Parking On Site
Terrace
24-hour front desk
Ocean view
Non-smoking rooms
Beach umbrellas
Garden view
Elevator
Garden
View
Free toiletries
Balcony
Activities
Beach
Darts
Diving
Golf course
Nightclub/DJ
Ping-pong
Pool table
Tennis court
Tennis equipment
Themed dinners
Water sports facilities on site
Bathroom
Bathrobe
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Spa tub
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Business center
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Ironing service
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Entertainment staff
Evening entertainment
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Minibar
Restaurant
Snack bar
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Concierge
Currency exchange
Private check-in/out
General
Adults only
Air conditioning
Convenience store on site
Elevator
Hair/Beauty salon
Non-smoking rooms
Room service
Smoke-free property
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Living Area
Desk
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Terrace
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Mobile app for room service
Room Amenities
Fan
Iron
Safety & security
Key card access
Safe
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach umbrellas
Beauty services
Body treatments
Fitness
Fitness center
Indoor swimming pool
Manicure
Massage
Outdoor swimming pool
Pedicure
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Steam room
Yoga classes
Transportation
Car rental
View
Garden view
Ocean view
View
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
Age restriction may apply
Free public parking is available on site (reservation is not needed).
Child policies
Children not allowed.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cash
American Express,
Visa,
Discover,
Mastercard,
Cash only
This property accepts cash.
When are the check-in and check-out times for JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort welcomes guests for check-in at 03:00 PM and the departure or check-out time is set at 12:00 PM.
Does JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort come with parking?
Yes, there is convenient and free on-site parking available at the Iberostar Grand Paraíso hotel. Guests do not need to make any parking reservations as it is easily accessible.
What are the rates at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
At JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort, prices have a starting point of $425. It's essential to note that rates might adjust based on room choice and your stay dates. Input dates for accurate rate checks.
What types of rooms does JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort offer?
The hotel offers various types of suite rooms, including Suite Superior and Ocean Front Suite. All rooms are non-smoking and have an occupancy of 1 or 2 adults. The room size is 646 square feet, and the beds available are 1 King size bed and 2 Double beds.
What activities does JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort offer?
Guests at Iberostar Grand Paraíso can spend their time indulging in a variety of leisure amenities. The hotel features both an indoor and outdoor swimming pool, both of which are heated and available year-round. There is also a beachfront area where guests can enjoy the sandy shores and water sports facilities on site.
For those seeking relaxation and pampering, the hotel offers a spa with various wellness packages, a steam room, sauna, hot tub, and spa tub. There is also a spa lounge and relaxation area for guests to unwind. Additionally, the hotel has a fitness center and offers yoga classes to keep guests active and fit during their stay.
When it comes to dining options, guests can choose from a range of restaurants on site, including Bellavista, Tonis, Venecia, Haiku, Haiku Teppanyaki, La Brisa, L Atelier, and Bellavista Dinner. These restaurants offer various cuisines such as Italian, Japanese, and Mexican to cater to different tastes.
Can guests use a pool at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
The hotel has three pools. Pool 1 is an indoor pool, Pool 2 is an outdoor pool with saltwater and heating, and Pool 3 is an outdoor pool. All pools are available all year-round and have no age restrictions.
Is there an in-house restaurant at JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
The hotel provides several on-site restaurants including Bellavista, Tonis, Venecia (Italian cuisine), Haiku (Japanese cuisine), Haiku Teppanyaki (Japanese cuisine), La Brisa (Mexican cuisine), and L Atelier. Bellavista also offers a dinner option.
Which payment methods are supported by JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort?
Iberostar Grand Paraíso accepts cash as a payment method. Additionally, they accept Mastercard, American Express, Discover, and Visa.
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