Review february 13th ,2024 1.a little bumpy to arrive to the location ( like 10 minutes) , but thats for all the construction going on everywhere. 2.When you do the check in they explain you perfectly well how the all inclusive works , your included activities and how the property works. 3. the room are absolutely fantastic, right in the middle of the jungle , they are big ,comfortable and clean, the bathrooms are also big , with WiFI and no TV. and you have to close the windows and doors as you are in the middle of the jungle and you dont want an insect going in. 4 The food at the restaurant is just amazing , the breakfast is wonderful but lunch and dinner have special selections everyday plus the regular food like Arrachera , Chicken , burgers, etc, 5. Drinks and beverage are included ( pls ask ) 6. the pool and the jacuzzi are great , if you want the jacuzzi hot then ask an employee to turn it on ( around 20 minutes before you plan to get in) there are pool towels . 7. Tours and activities are wonderful and excelented planned!! .. we went to 2/3 tours we had included and the staff and organization are just unreal. we have a little girl and they bring extra items for her for the Kayak tour. 8.mosquito 9. at the end (check out) a tip is asked for the service ( its optional) but im sure you will leave it as the staff goes beyond their assigments so you get a quality stay at this hotel.

Maybe put some Tv´s in the room , make optional to the guests to see it or not. Dont move everything else , its just great!

The people and service was amazing

They have an activity schedule for guest daily. There is no need to make reservations. The people/staff is exceptional; they work so hard and polite.

I sure hope the tips I left gets to the staff. At the end we were presented with additional tips for staff. The guest decides what department it goes; however, I am hoping the staff gets our tips.

The location, in the middle of the jungle and close to the ruins of Kohunlich. The planets growing around the houses are really beautiful.Staff is helpful and friendly. What we really liked are the excursions offered by the hotel. The night kayaking trip at Lake Chacambacab is highly recommended!

The tables at the pool area could be cleaned better. Also when we checked in, the receptionist did not tell that excursions were possible. We only found out by accident that we had been signed up. Furthermore, I would recommend the hotel to invest in an espresso machine. I heard many people asking for espresso or cappuccino and they only serve coffee from thermos flasks (and sometimes even lukewarm).

We loved everything. The hotel is in the middle of a jungle. Nice property, kind staff and good service. We can only recommend the hotel 😁

Great location, very friendly and welcoming staff, food is excellent especially bearing in mind this is an all inclusive resort. Free tours are well organized, such as a kayaking trip to a nearby lake with guide and dinner by the lakeside. The nearby ruins of Kohunlich are an easy 2 km on bikes that are available, so you can be the first to enter which is amazing.

The interior of the room is a bit dated but to me it added to the off the beaten track and outdoor feel of everything

Beautiful and unique stay in the remote jungle. Stylish comfy rooms with enough privacy and lush landscaped grounds teaming with bird life. The ruins of Kohunlich are not to be missed, the hotel provided bikes which we used to get there, it got sweaty but listening to the howler monkey along the road made it so worth it.

The weak house cocktails and the restaurant could have catered to vegetarian/vegans better.

The staff is super friendly and helpful. Adriana in the restaurant ensured I left with a good impression of the kitchen after a bumpy start. The tour to Kohunlich ruins in the bike with Jesus was very nice and the evening kayak a great experience.

The premise itself could use a little lift. Pool seems small for the size of the hotel.

We loved everything! This was our second time to this hotel and it was again superb. The daily included activities are amazing and led by very qualified guides. All good and drinks, including alcoholic drinks, are included and delicious. The pool is fantastic. These are the best beds and pillows in Mexico. We will definitely be back!

Nothing

Spent 2 nights here and really enjoyed the experience as we never do all-inclusive. Food was pretty good (breakfast and lunch surpassed dinner), the room was spacious and comfortable, the pool was lovely and staff very friendly and helpful. While WiFi isn't available in the rooms it is throughout the lobby, restaurant and pool area and was reliable and fast.

Not much written information i.e. no menus so staff have to read out everything each mealtime which felt tedious! Cocktails weren't great (there is a self service bar but it lacked many mixers etc, only spirits and limited sodas) and difficult to find staff during mealtimes as they were so busy.