I found the staff to be extremely kind and helpful. The place itself is lovely — nice quiet space with great aesthetic. Super clean and just over all good vibes. I’d definitely return and I have already recommended it to others.

Nothing — honestly it was great, no thoughts on what could be improved because it was so good as is.

Beautiful hotel in a neighbourhood that is yet developing with already nice cafes and boutiques around. We really liked the design, the staff was very friendly and the bed was extremely comfortable. The hotel provides some bikes which is a good option to move around from the hotel to the beach and city centre.

The bedroom we had could have used more light, for example near the night tables to make it even more cozy and definitely in the bathroom near the mirror.

The room was very nice and tidy, with a comfortable bed and bathroom. The hotel was very quiet, which we enjoyed. There was some construction happening nearby and the manager offered to move us to a quieter room, but we declined as the noise wasn't an issue for us. The hotel is in a nicely designed, newer part of town that's easy to walk around. We had no issues finding free parking very close to the hotel.

There were more mosquitoes in the room compared to other places that we stayed at during this trip.

Nice location tucked away from the busyness of Tulum center. It's in Aldea Zama which seems to be an up and coming area with higher end apartments being built, and there are a handful of restaurants and shops nearby within walking distance. You get the sense you're in a small community area with many ex-pats or tourists. It takes about 20-25 minutes walking to get to Tulum center and about 25 minutes on bike or over an hour walking to get to the beaches, so getting bikes is recommended. However, there are more people wanting to take the hotel bikes than are available, so we had to rent our own from a different shop which added to our costs. The pool area on the roof is a nice hangout spot.

Additional bikes would be helpful, and the atrium like style of the center of hotel where the rooms are off means that you can easily hear noises such as the opening of other hotel room doors, etc. but altogether the area and other guests were quiet.

The hotel was very beautiful and nicely located. We weren’t aware, but the hotel is located in a private area so if you don’t have a car to leave at night, watch out for the prices of the restaurant around, they are all extremely expensive (10€ for a bottle of water / 30€ for literally 3 raviolis/ 15€ for a cocktail). However, if you have a car, this area is very nice. It’s very near the beach (you can cycle or walk) and near the city center. You will also see some of the most beautiful houses and new restaurants, as well as, a mini market, rental bikes shops, caffès, yoga centres, tattoo shops etc

They had a bar/ restaurant area but it wasn’t working. It’s a shame because it would have been very convenient just to have breakfast near the pool or downstairs by the bar. I think it would also bring the hotel to live, as it was fully booked but we never encountered anyone.

The location was amazing, everything that you might need was nearby. The hotel is nicely designed with a beautiful rooftop pool and a bar/restaurant that serves fresh food. The room was much bigger than it looked on the photos. The air conditioning was a life saver. The hotel was super quiet, at least while we were staying there. The best part of the hotel was the staff, always friendly and super helpful! Would definitely visit again!

I stayed here for about a month as solo traveler. Aldea Zama is quiet, peaceful, and closer to the beach than the centre of Tulum. Aldea Zama has a bunch of good restaurants, boxing gym, nail salon, etc. The food was tasty and my coffee was always made with a smile. The hand soap smells heavenly - it’s honey infused. The rooftop is great to relax on or get work done if your wifi connects. The rooftop is gorgeous to just relax on after work. There’s a pool and swings at the bar. The air conditioner is a life saver in the heat. I worked from room and wifi was good for the most part (for video calls)! There are bikes you can rent there. The employees offer to schedule airport transportation. Honestly, the very best part about this place is the warm, welcoming, helpful people who work here. The people here make Koos special. Julieta, Everth, Raphael, the kitchen employees, and the cleaners. Everyone was very sweet and accommodating to my needs. I felt at home despite being a solo traveler from another country. I’m grateful for the nice people at Koos. :)

Avoid the black shampoo. It smells like an oil spill. I didn’t want one, but if you want a tv, this isn’t the place for you.

Everything! The owner is wonderful and went out of his way to accommodate me and my friends! Lovely stay. Excellent price. Super clean and lovely bright room with windows!

Nice design, modern, hip hotel. Very quiet located.

Little challenge to find. We were alone. When checking out, no one was there. No coffee or fresh water available. It’s in an area with a lot of construction work. Within one or two years probably much more to do.

We loved the coziness, the staff and the food! The style of the hotel was of good taste. The staff was very friendly and always smiling. Breakfast was homemade every morning in front of us.

nothing, all was good!