We enjoyed our time at the resort. The location is steps from the ocean and is very family-friendly. All of the staff were friendly and their customer service was amazing. We want to give a special thank you to Jairo and Carmen who took care of us in the buffet restaurant each day for breakfast. We are also thankful to Luis at the pool bar and Julio at the sushi restaurant. Overall, we had a wonderful experience and would visit again in the future.

It would be nice if there was a kids play service/area to drop them off and meet other children while having some quality time with my spouse. Alternatively, it would be nice if there was a playground for the kids to run around. Lastly, a bit too much time-share discussion.

food excellent, food or drink seemed unlimited, whatever you required seemed to be available. loved the gardens and the golf cart transport ,what a concept loved it. we had our grandkids with us who also appreciated the beauty and the animals in the gardens did not need "waterslides and parasailing" to experience a good time.

the only complaint i have and this is probably directed at people rather than yourselves, i am not sure how you manage the situation but is an area of concern to your guests is the pool lounger situation. Guests getting up 6am or maybe even earlier claiming loungers that at times never even used until late in the day or even at all, by placing towels and items on them. Total disregard to others, Do you have to police this, sadly yes ,I am afraid.

This was my boyfriend and I's first experience with an all inclusive resort and everything was beyond our expectations. Beautiful resort, large spacious room with a kitchenette, ocean views, good food, and great service. Also there is a sister resort of theirs that is close to downtown so you can take their free shuttle to go into town! We especially loved our experience at the restaurant the Cordliere. We went there every morning for breakfast and Dario and Adrian were honestly two of the best servers we've ever had.... super personable, excellent service, and we looked forward to having breakfast there every day!

Staff was friendly.

The hotel has a lot of amenities, it would have been helpful to learn of these before arriving, as well as the process on how to reserve, perhaps via email.

Absolutely everything. The best resort I’ve ever been too. Top notch service and food

Having to scan the bracelet everyone you ate or drank

The food was great, and the staff very helpful.

The toilet water keep filling at night , without use. And a lot closed paths due to repair. Also the second path to the beach which had showers was washed out.

The Hotel and whole property are beautiful, but it is very far away from the "malecon".

The room that we got smelled a lot like mold, I asked for another room and got it, but it still smelled a lot like mold.

The staff throughout the resort were amazing and helpful. The waiters were amazing and I felt so well looked after. The type of service from the morning staff at the breakfast buffet was above and beyond. Then service by the pool (shout out to Julio Vargas) was fantastic and I wanted for nothing.

There are areas of the hotel that are starting to age and although I saw the cleaning staff working really hard, there are some bathroom floors that could be replaced/refreshed both in the rooms and near the pool and even around the pool.

Really clean resort workers give you excellent service

Everything about this resort was exceptional nothing bad

Everything was beautiful..I loved the fish, flamingos and all the other birds.

The wait time for a ride to and from room