great location - a little bit out of the city center but still very walkable. located next to a very bautiful park. swimming pool is big and deep in one section which i love - bar at the pool very nice - staff friendly and attentive - great value for money.

semana santa weekend lots of teenagers etc..in the pool - not the hotel's fault. all the sun loungers occupied and some people leaving their towels there as if this give you a right to the sun lounger.

It is a big property and everything worked well. The staff kept the rooms clean for us daily. The staff are very professional, accommodating, and friendly. The restaurant is very good and convenient for when you have plans and don’t have time to eat breakfast out. Also La Churreria, a wonderful restaurant, is right across from the Hotel. This hotel is also right next to a major park. It is also conveniently accessible by car of taxi.

The room could use make overs. Som of the furniture and the floor/laminate is ever so slightly dinged up. The electrical needs more updated outlets as travelers are typically charging more than one device.

Nice old hotel, it has pretty spacious rooms with good amenities, the staff is friendly and the breakfast buffet is well served

I found the music at the pool too loud, I think the volume could be reduced, also I think the water should be heated a bit

The friendliness of the staff , the nearness to town and the entertainment in the hotel

No tea and coffee machine.

The front office staff and concierge was helpful and with a smile.

The pool was cold! Lol it was off season and unseasonally cold. So no fault of the hotel

Breakfast was great, staff are extremely friendly and helpful, great location surrounded by restaurants and close to many services

Hotel feels a little under-maintained, air conditioning was a little weak

It is a older hotel but in a great location .very good value for the price.

The bed.Very hard.

Grand old hotel in a great location, near a huge park and close to the city center. The staff were very helpful. The restaurant had excellent service and good food.

The vinyl floors in our room were pealing.

This hotel is perfect. We liked everything about this place, its big and very beautiful territory, spacious room that has everything for your good and comfortable stay and a generous breakfast buffet. The hotel is staffed with professionals who do their best! Xalapa itself is quite a unique city, it`s situated on the hills and there are many great views. Also we very much enjoyed the incredible atmosphere of the city so it is defenitely worth a visit!

Good.

Wi Fi. Bad, very bad signal in room.