Beautiful Riad, would highly recommend We had a wonderful stay at this beautiful Riad - it really is like an Oasis in the middle of the Medina. It is kept immaculate with beautiful decor throughout. The pool is wonderful and there are lovely day beds to lounge on. The rooms are cleaned each day and we were provided with fresh towels. The staff were friendly and welcoming, they looked after us so well throughout our stay. Thank you to Chahine and Jamal for organising our taxis to and from the airport and for organising our hot air balloon trip (which is ab absolute must if you are visiting!). A special thank you to Sleman for being so kind and going to every extra effort to welcome us. The breakfast spread was great - we had fresh fruit, omelettes, Moroccan pancakes, bread and condiments. I follow a gluten free diet and the staff went above and beyond to cater for me, providing gluten free cakes and bread at no extra cost which I am very grateful for. The staff at the Charai gave us great tips for places to visit and reassured us that if we were to get lost at any point, that we could ring the Riad and someone would come and meet us. Thank you for making our stay in Marrakech so wonderful - we will cherish our memories here forever!

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Riad Charai was a secret oasis behind the Medina walls. I was a bit nervous after booking to read some reviews suggesting the location was questionable or unsafe. This is not at all the case. If you’ve not been to the Marrakech madinas then I can see how the narrow and sometimes dark streets could feel that way, but there aren’t many riads in quiet areas that you wouldn’t need to walk a bit to reach. There were also complaints about taxis not being able to access the roads-no. But the walk to the main gate is easy and less than 5 minutes. As two women, we never felt unsafe in the area. This riad is a bit off the tourist trail and to get to the main square is about a 20 minute walk. For us, we didn’t like the craziness of the square so it was ideal to have a calm place to return to. As for the Riad itself- gorgeous atmosphere, fabulous food, beyond excellent staff. When we arrived and we’re shown to our room I was a bit disappointed to have no exterior windows (there was a skylight) and inquired if we could move. I didn’t want to be that person on day one, but we were quickly and kindly accommodated to a room with outside facing windows. Having see two suites, both were impeccable in cleanliness, decor, and detail. The marble, cedar, and mosaic tiles are just beyond words. The pool area is like a storybook and I found myself spending much time there or on the covered patio. The breakfasts are served on a roof terrace and includes a variety of breads and fruit and omelets. Lunch and dinners are alacarte and there isn’t a printed menu so whatever the chef has brought in from the fresh markets guides your choices. As a vegetarian I had wonderful meals and my daughter who eats meat, enjoyed her variety. No, there is no alcohol on the premises. They are fine with you bringing it in though. Most of all, the staff made this Riad a gem. Each of them knew our names from day one and they never seemed flustered or annoyed. We found them to be absolutely lovely.

There are some quirks given the age of the building- shower pressure, some keys were touchy, etc. But if you look at these as adding to the charm it just is what it is.

The property is beautiful and well decorated, I used the terrace to exercise while seeing the sunrise and was quite moving. Liying in the bed they have next to the pool after a long day walking was perfect, specially enjoying a mint tea. The best of all was the staff. Farouk, Zaid and Abdurrahman (Forgive if I misspelled them) where complete stars, they were always offering a hot beverage, and playing with my toddler who was delighted by they birds, cats and liberty of playing in the inner garden. They provide advice on routes, places and things to do, and coordinated transfers to airport (A bit tricky to find the best spot to meet the driver if you don’t speak the language, so they will do it for you)

The staff were simply amazing. Absolutely every one of them made us feel welcome, took the time to tell us about the city and how to get around. Always friendly, approachable, and there to help. The Riad was on the outskirts of the Medina, but not too far from anywhere. Once we walked a couple of times, we knew our way. The room was comfortable too. We only wish it was a little warmer so we could have taken full advantage of the pool! We were thankful to have our transport from the hotel arranged by them for ease and comfort, but getting a taxi wouldn't have been too confusing with the help of your maps app. Although not a problem for us, the area around the Riad could be uncomfortable for some. It's quiet. But perfectly safe.

The property was stunning - the rooms were spacious and decorated perfectly The bathrooms were amazing The pool area was relaxing and we loved the pool area. Jamal and his staff could not have been more helpful they were friendly knowledgeable and accommodating When Jamal found out we were leaving at 5am he organised coffee hot chocolate and breakfast to be waiting for us near the pool We commented many times how much we loved staying here and would definitely stay again

It was a STUNNING Riad, so tranquil and clean. The service in the hotel was a 10/10!! Everyone is so lovely, especially Farouk and Abdul. They are so helpful and lovely, definetly the best hotel staff I have ever encountered. Super easy to walk anywhere in the city, we did not have to use taxis at all, it is all easily walkable. PThe food was OUTSTANDING. The quality of all meals was incredible, we really felt looked after. Their Tagine and Tangia (Farouk recommended us trying Tangia and it did not disappoint!!) Breakfast was dreamy, always lots of food provided! The rooms are beautiful and clean, daily cleaning was provided and fresh towels were given to us each day. The common areas are beautiful and tranquil, allowing us to have calm moments after the busy times in the Medina. Would 100% recommend anyone to stay here

Water pressure in one of the rooms was a little weak, however the hotel staff tried to fix it immediately, calling a plumber.

The Riad is a beautiful hidden oasis in a busy city. The staff are amazing, Abdul was so friendly and helpful, he walked us directly to where we were able to get a taxi, he suggested places to eat and drink. The breakfast was also perfect and on the rooftop, so a gorgeous view every morning!

The only thing we didn't like was the medina, it is an absolute maze! The Riad was a 3 minute walk to the main road where we were able to find a taxi to the main square/new town. We tried to walk through the medina one day and got caught by a local who was really friendly at first then asked for money repeatedly, this was unsettling but we learned not to go that way again! Staff also warned us about this!

As this was my first trip to Morocco, Riad Charai was a perfect, quiet location that was relaxing and very welcoming. We had no issues throughout our stay, all.the staff were very communicable and attentive but also understood we were on holiday and gave space. I would highly recommend staying here as this provides a lovely place to relax before jumping into either the old or new parts of Marrakech.

If there was one thing it would be that on some occasions we could head our neighbours but that was very rare.

This is a most beautiful Riad, so pretty, relaxing and peaceful inside the Medina so not the best surrounding area but the contrast is what made it almost more special! The staff were just wonderful, so friendly, kind, attentive and helpful, we were so comfortable and loved every minute of our stay. The food was amazing! We would recommend it wholeheartedly and were incredibly sad to leave such a special place.

The food took a long time to arrive once ordered, sometimes waiting over an hour for a toasted sandwich or a desert however, once you realised this and were more careful about planning it was absolutely fine and the food was always well worth waiting for!

Facility was beautiful. Authentic decoration and very clean. Comfortable bed. Not too sturdy and not too soft. It was quiet most of the time. We had the possibility to close everything up for it to be pitch black at night which is nice. Internet was fast and constant. Pool was great and refreshing. Staff was amazing. Very friendly and always there to help you with anything you need. Breakfast at the top of the Riad is beautiful.

Nothing major, so take this lightly: Showerhead had a lot of limescale, a bit blocked. No shower curtain so water gets everywhere. TV didn't work well, very bad reception so no way to really watch something. The breakfast is quite basic. Not bad, but maybe something a bit more substantial like an egg would be nice. It's basic bread with butter and jam, coffee or tea, orange juice and a piece of fruit. There is a rotation of a semoule based patty. Not very filling for a busy morning. I would gladly pay a bit more to have a better breakfast.