Breakfasy was excellent. Location was good. Very clean

The bar service around the pool was below standard. A number of items on the drinks menu not available and the service was extremely slow.

The property was beautiful— old school elegance. The staff was very friendly, professional and helpful. The food was great, with a wide variety of options at the breakfast buffet. It has an amazing spa facility with heated pool, steam room and sauna, as well as a well equipped gym with trainers!

Our only critique is that when we arrived early on the first day due to our flight schedule (and could not yet check in) we were not informed about these wonderful facilities that we could have been taking advantage of that day, or really offered much in the way of options to make our wait more comfortable and welcoming.

The Hotel Polana in Maputo is truly a gem, offering a perfect blend of luxury and comfort. The stunning views of the Indian Ocean, combined with its elegant architecture and rich history, create an unforgettable atmosphere. The attentive staff and exceptional service ensure that every guest feels special, making it a wonderful retreat. Whether you enjoyed the exquisite dining options or the serene pool area, it's clear that the Hotel Polana is a place where memories are made.

The breakfast was excellent. Such good variety and really fresh and tasty. The staff at breakfast are unbelievable, plates are cleared almost immediately and in general, they were really helpful. If something wasn't " on display" they made such an effort to go and source it.

My husband and I stayed there for four nights and the turn down service, turned down one side of the bed as if for a single guest and gave one chocolate for the first two nights. Then on nights three and four, they suddenly seemed to realise there were two guests. Its a really small insignificant thing , definitely did not affect our stay in the slightest and we just smiled about it but it does indicate a miscommunication or lack of attention to detail somewhere.

Breakfast was very good. We loved the views of the ocean and swimming pool. Very relaxing with extremely friendly and professional staff. The waiters at the bar area was very good and very nice. Extremely professional but very friendly We had a great dinner at Delagoa Restaurant and our host was wonderful. He went the extra mile

They put us in the wrong room for the first night. We booked a Deluxe room but was given a Standard room. We were moved when I inquired about the rooms and was put in a very nice room. Tiles in the bathroom and shower could be a bit cleaner.

The restaurant is excellent. Probably the best one that I remember. The view from the terrace is nice on the sea. The rooms are clean big and with all the facilities. The old style but working properly is beautiful. Just outside the center.

The noise from the room. I was exactly in top of the air conditioning central machines and they did not stop during the nights. The fact that booking told me it was sea view and instead was city view. They proposed a different room in the attachment but the smell was not so nice and moreover it was not nice like the main building. I asked for a breakfast box but I did not find it at the concierge when I needed.

Lovely grand historic hotel with stunning views of the ocean. The breakfast buffet is superb and staff very attentive. The room was comfortable with a big bathroom. I was fortunate to have a sea view from my bedroom with a huge terrace which was a welcome surprise. Many different spaces in this hotel to enjoy from the lounge & bar area, pool & garden, spa & gym and another nice discovery was the sushi bar looking at the sea. The main pool is wonderful to sit and relax at but also visit the spa pool which is perfect to swim lengths, not to mention the well-equipped gym. Above all the staff were always very helpful and friendly, and I appreciated the late check out too, thank you!

Unsecure wifi connection

A stunning colonial style hotel with beautiful views. We stayed for four nights. The staff friendly and helpful. The food in the main restaurant, was delicious! The buffet dinner we had was plentiful. Kudos to the chef. Enjoyed the bar too. Very clean room with comfortable bed & beddings. A nice big pool to just relax and read/swim. Loved our stay.

Little things in the room, like cotton buds, nail files etc that you find in luxury hotels were not available. I did bring that up on check-out and the staff was very receptive of my feedback.

All the staff were extremely amazing…I was suprised with a birthday cake and bottle of champagne for my birthday. The food..the food…the food…variety of choice during breakfast, I stayed for three days and every single day had a suprise. I definitely going back. Your chefs must be guarded they are the best! The views were amazing too…waking up to the sea view was memorable.

The bathrooms had a foul smell. Something which can be dealt with but other than that I’d still rate it a solid 10.

Poland Serena Hotel, is the place where you can go and come back refreshed. I can surely recommend this place to anyone who wants to visit Maputo

There’s no shelter for our cars, which that side needs improvement. Most of the staff members struggle to communicate in English, I therefore recommend that training of the basic things in English