From the moment we arrived, we were treated with exceptional hospitality. After a long journey, we were greeted with refreshing welcome drinks and cold towels, and even picked up directly from the bus station—a thoughtful touch that set the tone for our stay. Milan, the concierge, truly went above and beyond. He was the most attentive and caring concierge we’ve ever met, providing invaluable information before, during, and even after our stay. He took care of everything, from arranging free transport to the bus station and visits to the elephant breeding centers, to organizing our onward travel and bus tickets. His dedication to ensuring our experience was seamless and stress-free was truly remarkable. The hotel’s own safari guide, Raj, was another highlight. His passion for wildlife was evident, and his knowledge made our safari experience unforgettable. The team made sure to carefully walk us through all the tour options, helping us choose the best ones suited to our interests. Special thanks to the wonderful waitstaff, Robyn and Kabita, who went out of their way to suggest delicious local dishes and served the best coffee. Their warm service and attention to detail made every meal a delight. This hotel delivers on every front, from outstanding service to thoughtful recommendations. If you’re looking for a place that truly cares about its guests, this is it!

The best hotel in town. Super-friendly staff for whom nothing was too much trouble, modern spotless rooms with quality bathrooms and good AC, and just a 10 minute walk to the main street. Very good and varied breakfast available from 6am (ideal for those early morning safari outings) and evening meals were probably the best in all of Nepal. And even after we left, when our flight back to Kathmandu got unexpectedly cancelled, a quick WhatsApp message to the front desk and they arranged us a car transfer in minutes, incredible service!

Nothing!

Super friendly staff making real effort seeing guests are comfortable during their entire stay. The hotel is located on just 10-15 min walking distance from the touristic center of Sauraha. They offer a convenient and free shuttle services from and to the main touristic bus stops connecting Chitwan to other touristic hubs in Nepal. The hotel offers facilities such as a swimming pool, garden bar, a gym, table tennis and badminton for guests to enjoy. We enjoyed the breakfast service. Price/quality ratio is excellent, we highly recommend this place to discover beautiful Chitwan National Park!

The Aikawa staff is key to the **** experience. Reception, cleaning staf, people in the restaurant, drivers and the house naturist. We can say they are warm, attentive, proffesionals, simply fantastic. We hope management can see and values these people who are working long shifts and being very loyal as the key asset. Hotel is modern and well equiped. A wonderfull garden The restaurant is good and has enough different choices. Rooms are clean with nice interiors. Toiletteries are durable and you recieve a lot. We loved the trips and the fact you could make the arrangements in the hotel. Whatever you request they make it happen. When you are out in town and want to return they send someone to pick you up. Communication is always friendly and swift. By Whatsapp you can ask whatever you want and receive a reaction very quickly. We stayed 3 nights. We booked the day jeep tour, canou trip and jungle walk. We saw a lot of wildlife thanks to the fantastic hotel guide and driver.. We enjoyed several meals. The hotel arranged also our transfer back to Kathmandu. Everything was tip top. .

For us it was perfect. Ofcourse a hotel cannot be flawless. It depends on your standards what you experience. We found it a bit funny to find a light weight plastic toiletseat in luxury hotel. But it seems toilet seats are like that in most hotels in Nepal. The bidet shower was not working because of low water pressure. The normal shower worked fine and consist of a rainshower and handshower. Please disregard any minor issue. This hotel is great for a short or long stay and gives you a great experience in Nepal.

This is a luxury hotel at an affordable price. The decor and fixtures and fittings are stylish and modern. The shower was the best! All staff were all so friendly and helpful. We were looked after so well. Milan at the front desk made sure our holiday went smoothly and was very attentive to all our needs. The breakfast was delicious with excellent coffees. We also ate dinner and lunch here and all the food we ate was delicious and reasonably priced too. We did 3 excellent trips with Raj our very knowledgeable safari guide - a walking safari, a canoe trip and a jeep safari. Due to Raj’s knowledge and patience we got to see a wild rhino up close! All the staff made us feel like family and nothing was too much trouble. We were sad to leave. Milan arranged private transport for us to Bhaktapur and it’s a long drive but the driver was very professional and safe. Highly recommend everything about this hotel! It was even an easy 10 min walk to Main St and the sunset viewing platform in town.

Service & Hospitality The hotel offers premium-priced but exceptional service. The management demonstrated outstanding hospitality by providing a complimentary room upgrade, and the staff maintained warm, attentive service throughout our stay. The level of personal attention exceeded expectations for a four-star establishment. Dining Experience The culinary team was impressed with consistently high-quality dishes. Breakfast service was a highlight, with the kitchen staff readily accommodating all special requests and preferences, showcasing their commitment to guest satisfaction. The hotel provides an impressive range of services: - Jungle safari excursions - Canoeing adventures - Cultural dance performances - Professional spa services All activities were well-organized and professionally executed. The complimentary transportation service, including pickup and drop-off at the bus station, added significant value to the stay.

Billing Process: An administrative oversight during checkout resulted in a missing amount, requiring payment reprocessing. While resolved, this type of inconvenience should be prevented at a four-star property. Room Maintenance: The bedding carried a noticeable tobacco odor, suggesting the need for improved attention to the cleaning process or review of cleaning products used.

Everything!!! Please do not pass up this hotel because you will absolutely be missing out on an amazing experience! This was the best place I have ever stayed at, even better than any hotel in the United States! The staff is absolutely amazing and friendly! Prior to our arrival, the hotel staff were in contact with us about what time our bus would arrive. The hotel sent a very nice private vehicle to pick us up from the bus park, and we were welcomed with flowers and fresh watermelon juice as we checked in comfortably in their beautiful lounge area! The hotel has their own services for activities to do in Chitwan and their own personal tour guide. The prices they offered were much better than anything we had found online! You can choose as many or as little activities you want to do. Their personal tour guide, Raj, is the friendliest and most knowledgeable person, you must meet him! He took us on a sunset walk on the day of our arrival for free, and we were lucky to see many animals including a rhino! We chose to participate in a canoe ride, jungle walk, and jeep safari through Chitwan National Park! All of which were so beautiful, fun, and packed with adventure! The facilities at Hotel Aikawa are unbeaten! After a long day of adventure, it was so nice to return to a beautiful room with working A/C, fresh water, complimentary cookies, and a beautiful shower with both a rainfall shower head and detachable shower head! There is a stunning outside area that includes a pool (with a kiddie pool attached), ping pong table, volleyball court, campfire, and outdoor seating area for dinner! We had dinner by the campfire and the food and the vibes were amazing! Speaking of food, breakfast is included and so good with a vast array of options, along with the lunch and dinner menus! Something unique we discovered which adds to the long list of positives is you can get any coffee/tea from their coffee shop for free during breakfast!

Honestly, we did not have any bad experiences during our stay!

We stayed for 2 nights as a couple. Hotel Aikawa is one of the best hotels we have stayed in terms of hospitality and food. Their Manager Milan, and other hotel staff very extremely polite, helpful and efficient in their work. Food is undoubtedly a delight here. You can try many cuisine but their indian and japanese snacks item very perhaps perfect. Safari point where the inner forest safari starts is at a walking distance from the hotel. Pick and drop facility along with any activities required is all well managed by the hotel staff. Milan was extremely helpful to us in booking our activities and was a hassle free experience. Their garden is also nice to have a stroll down the park. I would recommend poeple not to think even twice for booking this hotel in Sauraha.

We had a wonderful stay in the Aikawa Hotel! All the people of the staff are very friendly and treated us very well. We loved the service all the time (bus terminal pickup, tour organisation, food, help with questions). We also did two tours with the friendly guide Raj. He gave us a lot of informations about the Chitwan Nationalpark and did a very good job by spooting animals in the wild. We saw a lot of Rhinos, deers, birds, crocodiles. We can recommend to book the tours in directly in the hotel! The breakfast and the food in the lunch and dinnertime was delishes. Best food on our Nepal stay so far. For all the guests in future: Stay in this hotel to make your stay unforgettable. We will come back!

Thanks to Aikawa, I spent a very memorable two days and two nights in Chitwan. Milan made a very pleasant itinerary for us（Expensive but worth it）, helped us book flights, and took us to visit Tarau village. The jungle guide Rajendra was a sharp eye, good at spotting wild animals and various birds like radar. It was super fun to meet jackals, elephants, and rhinos. The young driver Subas drove steadily, was polite and very friendly. All the staff in the hotel were very warm and thoughtful, and the food was beyond expectations. Thumbs up to the chef! I like Aikawa very much！

The toilet flush in the room I stayed in was not very strong and needed time to wait for the water to fill up.