I had a fantastic stay at Best Western in Islamabad. The room was beautifully designed and very comfortable, with an excellent bed that made for a great night’s sleep. The staff were outstanding – especially Hisham at reception, who was warm, professional, and very helpful throughout my stay. Breakfast was another highlight, with plenty of fresh, tasty options that really set the day off right. On top of that, the price was very reasonable, especially compared to many of the overpriced hotels in Islamabad. Overall, it was a wonderful experience, and I’d highly recommend Best Western to anyone looking for comfort, great service, and value. Giga mall was only a couple of minutes away.

We had travelled from the UK and booked a night to stay close to Independence Day festivities. The bed was like floating on a pillow! Really had a great night sleep that we considered booking another night. Staff were so respectful and accommodating. Room and bathroom were clean. Security was great we felt very safe here. Should definitely be a 4 star hotel - with more amenities it could push towards 5 star. We really enjoyed our stay - thank you

Breakfast was slightly better than basic, perhaps go early as towards the end they were slow replenishing food but I can understand they don’t want wastage. A few more continental dishes would be useful. Gym was under construction. A ladies spa would really help this hotel (not dodgy type - a legit one that could bring groups of female friends/family to visit as security is good- I think a demand is there perhaps consider it)

Very clean and well-maintained rooms. The staff was efficient and courteous. Everything was well-equipped, and I’m really happy to have had such a comfortable experience at a reasonable price. I’ll definitely prefer BW for my future stays. May Allah bless you

**Exceptional Stay!** I recently stayed at Best Western Rawalpindi Central and had an outstanding experience. The staff was courteous, the room was spotless and comfortable, and the service exceeded my expectations. Highly recommended for anyone looking for quality and comfort.

Lovely hotel, with great food at the Velvet Spoon restaurant and the staff were very accommodating.

Breakfast order was a little muddled, plus communication and organisation for a special request was slow and disappointing.

Everything was outstanding

Staff were unprofessional. Took several days to respond to a message on a late check in time despite me following up and also asking booking.com to also ask them for a response. They tried charging me twice when I arrived saying that they hadn’t received the payment when I had already paid. The fridge in the room didn’t work and when I asked for assistance the maintenance worker called the hotel manager infront of me informing them they had inspected the fridge and it’s not working and the manager responded angrily and audibly enough for me to hear that ‘what am I supposed to do about it’. No follow up or anything. When I checked out they gave me my final bill. One hour after leaving they called me saying I hadn’t settled the bill and infact there were some payments for some nuts which I needed to return and pay despite them not mentioning it before. Overall the attitude of the management/staff was unprofessional. If you are a foreign traveller expecting good service you would be better off looking into other hotels.

Nothing

Small rooms, No proper Airconditioning, Staff was sleepy, Half of reception lights were closed, No Airconditioning in lobby. Only reception AC is good. Bathroom accessories have just 1 towel.