I really liked the spa area which had all the attractions a spa might need: a swimming pool, all kinds of saunas, a salt cave, jacuzzi, a massage parlour. I thought the staff was extremely helpful and kind, especially the elder ladies. I loved the confines of the bed and the size of rooms.

I thought the prices were a bit steep, given the location and the fact that this is not an upscale modern high-end facility, but a decent, comfy, if a little kitschy roadside hotel with a spa area. If we could knock off a hundred or two, the price would sit just right. Plus it is kind of hard to use the spa in the morning of your departure, since it only opens at 10 and check-out is at 11. This minimises the chances people would actually use it in the morning, for, say, an invigorating morning swim. There were too many bachelorette parties for my taste - someone travelling with young kids - but I am well aware that they are probably the usual crowd here - and young children are less frequent guests.

Breakfast, sauna, pool, spacious room, convenient location, very helpful staff,

I was missing more towel hangers in the bathroom, water dispenser in multiple places in spa area (Especially in naked area in sauna), heater in room was a bit insufficient to maintain comfy temperature inside room, water in jacuzzi was not clean. We had double bed made from two single beds and when we wanted to cuddle we will be short of duvet and fall in the bed divide.

Spa and wellness with its quiet rooms and massages, restaurant and its great food, big rooms (comfort plus), friendly receptionist and enough parking space.

The beds could use a renovation and breakfast options could have a simple description of some food items. At least for sauces, jams and similar.

Very friendly staff The temperature in the jacuzzi and in the pool is higher, a big plus They opened the pool for us earlier Fantastic breakfast Beautiful interior

The jacuzzi has one big problem: there is no handle for going in/out. My mom had a big problem to get out.

All was great - hotel, room, wellness zone, breakfast and restaurant itself

One minus is that water in shower was not flowing to the right place, but directly to the room which makes taking a shower almost impossible. This problem was known by hotel staff but we weren't warned in advance

When I'm in Bielsko Biala I normally book this hotel for the position, the services and kindness of staff.

As suggested last time to SPA attendants, hotel managemnt should place some panels in the SPA with "SILENCE PLEASE". Many guests infact continuously talk in the sauna, in the turkish bath and the relaxing area. SPA is not a lounge bar, everybody can stay 15 minutes without talking...

Everything was perfect, starting with a very kind lady at the reception, following the nice, clean room with A/C, relaxing in wellness and the pool and ending the next day with perfect breakfast with so many options to choose from. 20 mins from beautiful Szczyrk mountain resort.

Absolutely wonderful, friendly and professional staff, great chef - food was delicious, clean and cozy rooms and very atmospheric spa. Beautiful garden, nice biking trails nearby. Massages were great, I feel 10 years younger:) Remember to visit the city centre - it's a bit far but worth it, it was called "Small Vienna" for a reason and it's not stuffed with tourists.

swimming pool and the way it is decorated breakfast is quite good and restaurant as well has nice food

no proper place to seat near sauna no free water available at spa area a bit outdated rooms. In my opinion a bit overpriced for biesko biała

Great location. Close to many walking routes if you into hiking. Room was OK basic but had everything we needed for comfortable stay. Very good breakfast, plenty of choice, great scrambled eggs and "racuchy" 😊 evening meals we're OK, not great, we had duck it was a bit dry but great dumplings with it. Very good soups, schabowy and trout was great. Plenty of choice for alcohol. Nice atmosphere, friendly staff. Spa was amazing. We booked Hamam ritual, we had it together with my husband and it was certainly interesting, well led by Damian, finished with relaxing massage, really worth trying. We had classic masagge with Martyna also and after all day hiking it was amazing. Also saunas and swimming pool is top notch, staff will open swimming pool for you whenever you want, (as is only open from 3pm on weekdays) so we had pool for ourselves couple times.

Noisy people in the relaxing area in the spa. But spa area is so big you can just go relax somewhere else. Evening meals could be better, but we only stayed 2 nights so we did not try a lot from menu. Tried apple pie and was not great.