The breakfast deserves high praise; it was absolutely fantastic, easily one of the best we have ever had. The beds were also incredibly comfortable, ensuring a great night's sleep and the location is great. Also, the hotel has a pizza restauran: we really recommend it, pizza tastes like real Italian! Spa and wellness is nice.

However, given the hotel's 5-star rating, we expected a more exclusive experience. We missed little things in our rooms like toothbrush cups, a small toiletries kit, etc. Also, the wellness was overcrowded and was rather average, the staff didn't wash the water off the ground regularly, water glasses were sometimes not available (i.e. they were missing, so there was nothing to refresh yourself with after the sauna). Additionally, the hotel didn't provide sauna towels, many guests chose to wear swimwear in the sauna, which we found less than ideal. It was also disappointing to see children in the spa after the designated 8pm cutoff time. We recommend booking a room in the main hotel building rather than the residence. It's much more convenient.

We have used this facility as 3rd stop on Velo-Dunajec bike-trip with 6+8 kids. Exceptionaly designed hotel in the center, worth the money. Kind and friendly staff, well-projected hotel as everything is close, starting parking 2m away from the rooms (very important if you need to unpack whole family fast) if you are lucky as we are. Special greetings to the ladies on the reception as I wish them just non-problematic guests.

Group of stupid oldies, who decided to have a loud midnight vodka party with 80's music in a 5-start hotel room and don't respect others at all. Everything was easy to hear as walls are really thin in this hotel part. Security guys should pack them up fast (and/or read their own hotel ToS) and not wait to 3am until multiple guests tried to calm them down first.

The hotel is amazing! looks fantastic, great location, so convenient to get anywhere, close to Grajcarka river, so you can go for a very relaxing walk. The rooms are specious, with a beautiful view of the mountains. Food is delicious, everyone can find something what they like. SPA facilities and the pool are great entertainment too. There are a lot of activities everyone can do.

Even better if, there were more options in the breakfast menu for people with lactose intolerance, e.g. lactose free or plant based products.

Perfect location, great facilities and food. Really appreciated the bartender at the lobby bar, great service

Room not properly clean, you see the dirt on the radiators and air conditioner didn’t work properly, was very loud in the middle of night out of nowhere and doesn’t have humidity control, so in the morning very dry air, which is not the best for a comfy sleep.

Location, facilities and the ski vibe.

The staff tried to double charge us for the property as they hadn’t taken into account the 50% deposit we had already paid. Luckily we spotted the error on the invoice so had it changed…..after arguing it.

All was spectacular, the apartment was so beautiful and clean, the staff at the resort were so friendly and friendly, delicious breakfast and the restaurant Kolory Wiatru cafe & Pizza has the most delicious Italian pizza. The swimming pool was fabulous too also had a great Spa. Also my one year old son loved playing in the kids room.

Nothing that I didn’t like 👍🏼

the location is very nice, the room is big and well organized. The wi fi is really good, so I was working from the room. And the air conditioner is really good benefit, as we came during very hot weekend. The breakfast was variable and tasty. The staff is very smiley and helpful

when we came, the girl on reception proposed the room in the villa, but not in the hotel. The villa is situated opposite the hotel and has the view on the parking place and on the main entrance of the hotel. And all the restaurants and spa are situated in the hotel. This I didn`t understand, as we booked the number in the hotel. And the girl was not very good in English. But finally we solved the issue and she proposed us the nice room in the hotel. So thanks for help and for the solve of the issue

Extremely friendly and competent staff. Delicious breakfasts with plenty of food ro choose from. Excellent location in the heart of the town. Convenient car park with plenty of spaces, the gates open up automatically after you register your number plates at the reception.

If you're not in the main building then to get to the swimming pool you must go through the car park- not ideal in a cool weather.... Free WiFi could be more stable....

Great hotel with many facilities. Plenty of food options to choose from. Breakfast buffet options were plentiful. Central location. Very helpful reception.

Not enough staff available during breakfast service. Many of the junior staff couldn't speak english making communication a bit more difficult.

Beautiful design, amazing location near a river promenade, outstanding food including vegan options at breakfast and the a la carte restaurant, great spa offering, very helpful staff, extremely dog friendly!