Everything. Nice and cosy. Staff were friendly. Room was clean and comfortable. A few toiletries provided. Fridge in the room with drinks available. Breakfast was amazing. We celebrated Valentines at the hotel and the decoration and little details made a difference. So cute!

I would say the only negative is that the rooms aren’t as soundproof as they say, we could hear the cleaners early in the morning in the corridors talking with each other and grabbing their equipments quiet loudly. Also, no Netflix so you only get to choose from some of the tv channels.

Loved the hotel itself. Very nicely decorated. Nice A/C in a hot summer day. Friendly staff and the food at the restaurant was delicious. The spa is a small circuit but very good. Two indoor pools that were very good with comfy seats. The outdoor pool was also very pleasant with nice shaded areas and comfy lounge chairs. The bed was comfortable and there an array of choices for pillows. Breakfast was excellent!

There was a yellow stain on our duvet cover. We could tell it was clean and it was probably from ironing, but just didn't expect to see it at such a prestige hotel. Also didn't have a kettle and coffee/tea in the room and ai expected- most hotels have this now. But these are small things.

Breakfast was excellent. The only thing I thought was that the drinks at the bar were too expensive. I had a gin and tonic and it cost 15 euros, excessive in my opinion.

I am very fond of children but there were several children in the adults pool. Their parents' fault, of course, but not acceptable when what you want is peace and quiet. I thought the choice of tv channels was limited but realise that most people don't go to your hotel to watch tv!!

Everything was wonderful, the staff at reception especially. The robot that was sent to the room was a gas. My highlight was the spa and sauna.

The breakfast. The breakfast was disappointing as the hot food was always cold also there were no hot plates? There could have been a bit more to the cold breakfast as well, such as various salads, boiled eggs smoked salmon. These are things that can be ammended and it´s not the end of the world.

Wonderful location, not far from the city center, big Spa space, warm indoor pools (one is good for swimming, another for warm spa relaxation), clean and comfortable rooms, done with good taste, amazing city view, and super tasty restaurant meal, very hostile staff and friendly atmosphere.

The saunas were closed for the period when we stayed there for reconstruction. The only drawback that anyway did not spoil the main good impression.

lovely breakfast, common areas were very nice, the staff was lovely, room was clean, great water pressure and rain shower head, large heated pool and large dry and steam sauna, two smaller workout rooms but adequate

the rooms looked like they could use some updating, the throw at the end of the bed was a little threadbare and the blackout curtains didn't fully close

Everything was exceptionally great. I loved the room, breakfast and other facilities I encountered. Shame I only stayed for one night but I booked 2 more rooms with 2 nights for my mother and my nieces as a treat for my nieces' graduation!!!!

I didnt stay for too long

The quality of the hotel in general. Breakfast was excellent. The bedroom exceeded our expectations. Good sized bedroom for a family of 3.

We had the same bath towels for the duration of our stay. Family of 3. It was expected a 5* hotel to get us clean towels daily.

Great facilities, great spa and gym, decent breakfast, nice food, comfortable room and friendly staff. Overall a lovely hotel.

Room got a bit hot, no Netflix on TV

Liked the location of the hotel, facilities and the size of the family rooms

The one lady on reception, was unhelpful, rude and very sarcastic. We had 2 kids who had been up since 2am, but on arrival the room was not ready. Also felt like we were treated different to the portguese guest, even though our whole family and friends was a great source of income to the hotel. Could have had a kettle and ironing facilities in room for a 5 star hotel.