I would like to appreciate receptionist Asma upon her good and welcoming attitude for guests staying at the hotel. Neeraj was also helping and room service guy by name christopher is such a good man with welcoming gesture and helping hand, I would like to appreciate that Mukhtar (Hotel Manager) have taken personal action on the reported issue, I have received a personal call form him, Thanks for your kind care and hospitality, we will be visiting hotel again and see you soon.

We are happy that hotel manager is very much concerned about our voice and taking corrective action.

The hospitality was exceptional, with an impressive breakfast spread that exceeded expectations. The rooms were impeccably clean, and the pleasant aroma throughout the hotel added to the welcoming ambiance. The staff were not only professional but also incredibly friendly, making the stay truly enjoyable.

Nothing

Staff are professional.

Some Residents smoking in non smoke fool, that make me sick, strong rule should be there for ppl who don't respect the hotel policy and ppl health issues.

Facilities were clean, breakfast buffet was nice and staff was helpful.

The key cards are slow to activate doors and when leaving the room as soon as you remove the key card immediately everything goes dark, there should be at least a 1 minute delay after removing the key card before the power cuts out.

Yes i liked the property, it’s location, service, front office all things which required in hotel

Nothing

The reception stuff were great actually, all of them and especially the lady Asma'a also the other ladies for sure were wonderful , they offer a full respect to their agents ,they try to help as much as they can , i think they deserve the best -when i complained about something was not working inside my room , they directly changed the whole room and gave me a suite, actually that's make me so happy

-Some of the furniture actually need to be replaced because it's look old and dirty . But the room it self in general was comfortable. - you can hear some noisy people outside at the isles .

I like this hotel for work in Jubail, it is very clean and has great services. The staff are friendly and there to support, check in was very fast and welcoming. Thanks to Asmaa and Wajdan for friendly welcome and quick check in and support.

The staff were very respectful and amazing. When i checked in, there were no available rooms, so i got a free upgrade. Special thanks to Hassan for his great cooperation.

The property is easily found, as it is situated on the main highway. Upon entry you’ll be greeted by a very friendly and knowledgeable receptionist. The rooms are spacious and clean.

None

Location is superb, staff is amazing

Food is average, bathrooms are smelly and small with no proper drainage of water if spilled on floor. Toileteries are below average.