The staff were exceptionally friendly and helpful and allowed us to use the pool and facilities all day after checking out. The location was excellent, right in the heart of Norfolk. The apartments were also next to the largest kids playground on the island, which was fantastic for us, with kids. Great BBQ facilities and immaculately clean and tidy apartments.

Our apartment decor and carpets were a bit dated.

Aloha is in an absolutely fantastic location right in the middle of town. You can walk to the supermarket, the shops and a range of cafes and restaurants. The two bedroom apartments are spacious, modern and very well appointed. The beds are huge and incredibly comfortable. The kitchen is great, only thing missing is an oven (but there is a stove top and a microwave, along with a full-size fridge & freezer). Lounges are comfortable and all living spaces are great sizes. There are multiple towels provided per person which is very handy when the weather is so humid and things don’t dry all too quickly. The pool area is fantastic, as is the close proximity to the playground. The staff are so friendly and accomodating. We requested a cot for our baby and one was provided at no extra cost. We also extended our stay by an extra night as we’ve been enjoying our time here so much, and the staff were able to shuffle things around so we could remain in the same room. Overall we’ve had a wonderful stay and would recommend Aloha to anyone looking for central accommodation on Norfolk Island that’s well suited to families.

The only negative was that there was only one fan provided for a two bedroom apartment. Being that it’s so humid, a fan for each room would have been appreciated. That being said, we didn’t ask if a second was available (as we have family also staying on the island who lent us a second fan), but I have no doubt that if a second fan was requested we would have been provided with one if it were available.

Sue the receptionist was amazing. I annoyed her for quite a few days with little issues we were happening and she was always happy to help.

The internet was dreadful but that's not Aloha's problem although they could have Starlink for the accommodation not just the office.

Location was next to a cafe and food was great. Dylan and Sue were excellent and were more than helpful.

Just a minor thing - sensor lighting at night. We came home one night and a bit dark down some of the apartment access walkways but not to detract from the standard of our stay.

Easy and seamless process to collect keys of the property. The owner of this property was so accommodating.

Internet connection - how hit and miss it was. Probably need to look into star link or something - even though the infrastructure on the island has its own set of challenges.

In the middle of town so very convenient to go to the shops but still very quiet as the rooms are back from the road. There's a park next door which was a life saver travelling with 2 young children.

There are portable fans in the apartments so the only thing that would have made it even better would be ceiling fans.

Clean. Really friendly staff, made us feel welcome, like a home away from home. Amazingly good quality mattresses, soft fluffy towels and excellent kitchen facilities. The children’s play ground was a God send as many of had little children at my son’s wedding. Fantastic swimming pool with a great shallow end for little ones.

The property was amazing.

It's a perfect location. It was fun having a whole apartment with a separate bedroom for each person. The staff were amazing, especially Ryan. They didn't have breakfast available at the time, but recommended an amazing restaurant right across the street. The place was very clean. It was fun to have a separate little bungalow.

There isn't any heat and one night was FREEZING. I wore a lot of clothes and a parka with hood. Perhaps they could offer a space heater or electric blanket on those nights. Very clean but a bit of a bug problem that they seem to be addressing the best they can.

Reception was friendly and helpful. The property is in the middle of town, close to all shops and restaurants but very quiet. The room was very clean and tidy. The picnic basket was a nice touch I've never seen in a room before. We made good use of it.

Terrific location within walking distance of supermarket, restaurants, tourism office.

Mattress on bed was a bit too firm for our liking and towels are a bit old as not much absorption in them.