Nice location. Mostly lovely staff. Very clean

No fence around pool therefore would not want to bring small children Wi-Fi did not work, was given a ticket and paid, it didn’t work I bought it back, the next code also didn’t work I tried to bring it back but had to be o to a funeral and when I checked out the next day I informed the staff member who seemed to indicate it was my fault because I didn’t return to swap the code even though I said I was at a funeral. I should not have to pay 25+ for Wi-Fi that didn’t work especially when in the internet it says free Wi-Fi. She did not offer me any refund. My recommendation is Do not advertise free Wi-Fi when it is not free. If it doesn’t work please refund your customers without making them feel bad. All other staff were really lovely.

The Resort was well kept and clean. The staff is friendly and extremely polite. The food exceeded my expectations. Well done. Will definitely return here.

Wifi was a bit sketchy and made contact with the family a bit of a challenge

Very friendly and helpful staff, they were great to deal with both in reception and in the restaurant. The restaurant served delicious food. The facilities were nice for the star rating of the hotel - nice pool.

The cleanliness of the room wasn't 100% but was fine overall. Not much else to say really.

The room was lovely and spacious with plenty of room to store baggage, hang clothes, store shoes and put things away in drawers. There were tea and coffee making facilities and a tea towel to wipe up (although a small bottle of detergent and a little wash washing up brush would have been handy too). The bathroom was clean and well provisioned with shampoo, soap, shower cap, face washers (including one specifically for make up removal which was terrific!) and the towels were a decent size and quality - when an extra was required for drying wet hair it was no problem either. We loved the fact that the hot water was instantly hot and we didn't have to run the water while it warmed, plus the water pressure in the well-sized shower was excellent! The bed and pillows were comfortable and there was a nice big blanket in the wardrobe which was sufficient for the minimal chill at night. There were two comfortable chairs to watch the television which had a reasonable number of free-to-air channels and there were also DVD's which could be borrowed from out near Reception. The staff were all very friendly and helpful with special mention to Tahnie and Karina on Reception, Sam and the lady in the restaurant on our first night (whose name I sadly didn't get) who were all wonderful. Dinner in the Restaurant was very good too.

Very small things: the food in the restaurant was served extremely quickly with one course on top of the next and some might say the bathroom could do with an update but it served very well and we like showers with doors! So if Paradise Hotel and Resort does a renovation, please make sure you don't put in those silly showers that are open on one side and end up flooding the bathroom!!

Absolutely 1st class staff at this hotel. They were more than helpful to us when we had some medical issues, meaning we had to unexpectedly stay longer. Good breakfast, lunch and dinner with a bar. Rooms are adequate. Plenty of parking.

No WiFi. Just remember to get a local simm card from the P&R Store when you arrive on Norfolk.

The staff were friendly and always helpful, nothing was a bother. The restaurant offered lovely meals that were competitively priced.

The staff were amazing, so friendly..

The bathroom in the apartment could have been cleaner , and the restaurant was so hot and no atmosphere.. Fans and music would have been nice . But meals were lovely .

Comfortable rooms that looked like they had been recently renovated. Older style accommodation (which is typical for Norfolk Island) but contemporary updates and very clean and fresh. Very comfy bed. Was handy having a microwave in the room. The staff were fantastic and we often saw them go above and beyond for other guests. We really liked the location. It was a flat walk into Burnt Pine village that takes about 20-30mins and a footpath all the way. Next door was the recommended Hilli restaurant and opposite is Governor's Lodge with a variety of dining options. In the resort itself there's a bar and restaurant and the meals we had onsite were good, simple and delicious food. Would we stay here again? Yes.

Limited general restaurant hours, particularly when they were hosting other events, but this could have been more due to covid limitations at the time than hotel policy.

We stayed in shoulder season for the first 4 days we were the only persons there. The staff were exceptional , friendly and very helpful.

Nice size room , Exceptional food at Garden restaurant on site plus pool and nice grounds next to Victoria Gardens , Close to Burnt pine Town