We had a fantastic stay at Somerset Grandview Hotel Shenzhen. The rooms were fabulous – spacious, comfortable, and very well-maintained. The reception was excellent, and I want to give a special mention to Charlene and Alan at the front desk. They were incredibly helpful, professional, and always had a friendly smile. Their assistance made the whole experience even more enjoyable. Housekeeping was top-notch – the cleanliness throughout the hotel was impressive, and every detail was taken care of with care and precision. The location is ideal if you're attending the Shenzhen World Exhibition & Convention Center, just a short and convenient walk away. I would absolutely recommend this hotel to anyone visiting Shenzhen, especially for business trips.

I booked the Premier Family room. It was so spacious! It has two bathroom which was handy. It also had a washing machine (detergent provided) and dryer where you can scan for instructions. One room had a king bed and the other a queen. There is so much storage in there. The bathroom was nice and clean. The living and dining area was very spacious. Umbrellas in the rooms should you need it. The staff was very helpful with getting us a taxi when needed. They will take a huge deposit for your stay but they will refund it upon checkout. We were also able to leave our lugguage there after checkout. Location was about a 15 min walk to Coco park otherwise a short taxi ride. There is steamed buns just outside the hotel for a quick breakfast, fruit shop and 7-11 just up the road.

It was a little dusty behind some areas.

Everything. I booked a 2 bedroom apartment and was upgraded to a 3 bedroom apartment upon arrival 🥰 Location is awesome. A nice halal chinese noodle shop is just across. Very accessible. Staff was very helpful 🌟 very patient in communicating using translations apps. My husband left his camera in the taxi and luckily we managed to trace back the taxi driver. The staff was so kind to help us call the taxi centre to get driver’s info and he made the arrangements with the driver to send the camera to the hotel. And we got ot back!

None that I remember complaining.

Perfect privacy and responsive service.

Was asked to move all baggage down to reception prior to switching rooms from a one bedroom unit to a two bedroom unit the next day as more family members arrive. The reason being checkout time is 12pm and check-in time is 3pm according to their hotel rules regardless if the bookings are continuous and under the same guest. Also some issues with pumbling. 1. Toilet wont flush. 2. The master bedroom shower stopped halfway during bath.

A exceptional clean and hospitality hotel apartment. The good hospitality was from hotel staffs including cleaner. I booked a 2 rooms premium apartment was big , clean and bright. My elder mum had a better sleep here than at home. It has everything we needed, including washing machine with detergent provided. Kitchen was also well equipped, shower water pressure was good for showering. We can ask for anything needed if there is shortage including extra blanket , pillows. 5 + 1 stars rating overall.

Location was not near train station, but was cheap and easy convienient to take taxis using DiDi. Has convenient store and super market to get anything you want just downstairs across the street.

Rather old but very conviniet and good central Shenshen position hotel. Huge many rooms apartment with small kitchenette , fridge and washing mashine. Excellent bed. Nice view on Ping Ang financial centre building. 15 min walking distance to Coco Park shopping mall. 10 min taxi drive to speed train station with trains to Hong Kong and Guangzhou. Nice breakfast room. Rather Chinesse style, Not too much western food variety but omlets, scramble eggs available.

We could check in an hour earlier. Clean room with kitchenette, washing machine with dryer, ironing board and daily fresh towels.

The room is much smaller than described and located quite far from the MTR, though it is accessible by DD. Additionally, the room price turned out to be nearly 10% higher than expected. The deposit return was delayed, and the amount refunded was less than it should have been.

It's an older property, but still well maintained and the staff did their best to accommodate our needs in English, as we didn't speak Mandarin. At the reception, Charlene was really helpful in the English support. The amenities were good, with the hot tub, gym and pool room. It's nearby the Futian center and their malls are easily accessible with short DiDi rides.

Great stay if you look for something bigger than just a hotel room! Clean, good beds and nice living area. Very kind personnel, especially the doormen. Stayed together with my family including two kids of 2&4. Taxi was 5-10 min away from coco mall. There’s a nice bbq place further down the street which I recommend. Breakfast was fair, good price/quality. Small kids play area which was a nice addition.

It's a big apartment, and clean. Breakfast was included and the food was decent. Good coffee!

The layout of the apartment can be better. Too many drawers and cupboards. It took us a while to figure out where to look for things such as hairdryer etc. It is situated in what seems to me a local neighborhood. Its location means walking a bit more before one can reach a nicer shopping mall, such as Coco Park (about 15 minutes).