Initially hesitant to book when I saw the Booking.com rating was only 7. This doesn’t accurately reflect the venue! Newly renovated rooms are clean, bright and modern. Beds comfortable and bathroom have the necessary amenities. We initially had an issue with our room that the staff immediately rectified.

Nothing - and we are fussy.

Room was perfect. Comfortable and homey Large shower bathroom Bed was very comfortable

Wished they had more blankets in the room Heat wasn’t working properly. I turned it up and still didn’t get warmer.

Location is excellent if you stay with kids, you can just walk to WonderHub, Kinsmen Park, riverbank or downtown for ice cream. Restaurant is located inside the hotel, meals are delicious! Breakfast has so many options that I has been lost. Swimming pool added much more fun to our stay, and it is available from 8am! For early birds like my daughter it was fantastic.

The hotel's price policy is not aligned with information provided by Booking.com. I mean price for cot, Booking.com says it is for free, but actually it is 10cad+taxes, but crib and playpen are for free. And there was some dust on a windowsill.

the staff and maintenance guy we sooo good and friendly

they have some problem with power settings in the west wing we faced lots of power shut off and it was disturbing and two items were lost in our room !!

Room was very comfortable and quiet. Restaurant was lovely!

Upon checking in, the front desk girl informed us that we did not have to worry about paying for our parking in the parkade. Unfortunately, ourselves & a few other vehicles, had $60 parking violations on our windshields the next morning. However, the morning front desk staff graciously dealt with the issue so that we were not liable for the charges.

I liked the room which overlooked the river. Parking was easy to access. Restaurant was handy to use after travelling a day.

Bathroom was very small.

We arrived late and the Park Town upgraded our room to river side on the 5th floor. Beautiful room and view. More than expected.

Good parking. Staff very polite and accommodating. Close to good parks.

Restaurant staff in the evening were exceptional. Breakfast staff need to do better. There were no water refills. Waitress seemed to keep disappearing. Patrons were waiting at their tables for a long time for their bill just to be told to go to the till. No local Channels on the TV.

Free shuttle to airport Gym Nice shower

Room on main floor with direct view on parking in the back for 150 dollars .... No AC in gym

it was nice and clean. The staff were very nice.

The parking wasn’t the greatest and I do t know if it’s usually included in the price of the hotel or you had to pay it separately but we paid it separately.