I recently had the pleasure of staying at [Hotel Name], and I must say, the experience was exceptional from start to finish. The staff truly went above and beyond to ensure my stay was comfortable and enjoyable. From the moment I arrived, I was greeted with warm smiles and a genuine willingness to assist. The check-in process was smooth and efficient, and the front desk staff were incredibly helpful in providing information about the hotel amenities and local attractions. Throughout my stay, every staff member I encountered was friendly, professional, and attentive. Housekeeping did a fantastic job of keeping my room spotless and well-stocked with all the essentials. The concierge team was always ready with great recommendations for dining and activities, making my visit even more memorable. One particular highlight was the exceptional service at the hotel restaurant. The waitstaff were knowledgeable about the menu and made excellent suggestions. The food was delicious, and the overall dining experience was top-notch.

Very nice hotel. Fast check in, payment is done at the check in, no actions needed at the check out. An airport shuttle is free of charge and runs every 20 minutes to terminal 3. Despite being very close to the airport (5-6 min drive by bus), no loud noise is heard in the room. Breakfast is ample and has many-many options. My room 3029 was super spacious. I do not know, if it was an upgrade but the room was huge!

The only thing I did not like is very poor WiFi. And the concierge could not properly open the car trunk, so I hit my head.

Good location to the airport, nice enviroment. Very good service from the staff. We had a room with view of the landing area, my son loved to see planes landing every 10 min. Overall it's a very good transient stop during trips.

I have no negative comments to the hotel, but I really have some comments to the Booking. Before I arrive, I've received the message from Booking, that says there will be hotel shuttle bus every 20 min at the airport. But when I was there, the shuttle was cancelled due to Covid situation, and it has been like this for 1 month or so. How slow info syc to Booking? Thanks to the hotel they arranged a van soon, otherwise I've no idea what to do because the distance is too short for a taxi, no taxi want to go there after 4 hours in the queue. This is something Booking need to improve in the future!

The location of this hotel is super convenient for travelers coming to Beijing Capital airport. The free shuttle runs around the clock. It only takes minutes from T3 to get to the hotel. The hotel is also very nice and clean. I got a free upgrade to their king suite room. I’m from Texas, that room is huge even in Texas’s standards! It is very comfortable and has nice views. It is an amazing experience. The hotel’s breakfast buffet is also super good. It has a large variety of western and Chinese food options. Everything I tried is fresh and delicious.

Nothing

The staff were very friendly and helpful, I needed to check in early and they did their best to accomodate me without charging me extra. The complimentary breakfast was excellent with a large variety of Chinese and western dishes to choose from, it was more like brunch then breakfast. There are a couple of good restaurants in the hotel also, so there is no need to leave the hotel if it's an overnight transit stay. There is shuttle every 20 mins to and from the airport.

It was difficult to understand how to turn on the shower, the tap fittings were such that it requires clarification. Although the wifi signalled excellent, there was no access to google, gmail, fb, youtube, insta, Brave, and most other browsers, as they are not permitted by the government. This is not the fault of the hotel but it is a nuisance to not have internet and access to communication if you are a western tourist, I wasn't even able check if my flight was on schedule. I was told you can have access with a VPN only.

The room size is good and there are plenty of sockets which take even UK-style plugs! Original art on the wall. At breakfast the restaurant is not busy/crowded. There are great warm options, especially hongshaorou (braised pork), made-to-order noodles and great hongcha (black tea). The fitness centre is great and has a nice view. The airport is not far away and there's a regular shuttle bus. Staff are friendly and helpful.

Talking was heard in the night. The view from 3rd Floor rooms is not so good.

We booked a room on the last minute because of a cancelled flight. The shuttle bus was exactly where it was described, left exactly on time and the ride was super short. Once we arrived at the hotel (at 2am) we checked in immediately. We entered a room that was super nice but it seems that someone had been smoking in there and it was a bit unpleasant to spend the night there. We wend back to the reception and we were given a loft. It was way over the top, we only used the basic facilities, but it was a nice gesture. The rest of the hotel facilities looked excellent too, although we didn't have the chance to use them. If we are ever stranded in Beijing again (it was the 3rd time this year) we will definitely come back!

The first room, with the smoke, but that was fixed immediately.

This hotel has quite a few two-floor hotel rooms which fit my family's needs perfectly. Our hotel room is clean, large, and perfectly designed. From the hotel room, there is a perfect view of the airport and skyline. The swimming pool and facilities are wonderful. There is a jacuzzi, a Sauna, and a dryer for the wet swimming suits. The staff are friendly and always ready to help. The hotel provides a free shuttle bus between the airport terminals and the hotel, which is very convenient.

The wifi in the hall and shared area requires local telephone numbers, which may not be convenient for international travelers. The location of the hotel is not perfect if you are looking for tours inside Beijing.

We had a fantastic one-night stay at the Hilton Beijing Capital Airport Hotel. The convenience of being close to the airport was perfect for our early flight. The highlight of our experience was the exceptional service. The staff went above and beyond by thoughtfully providing us with a dry breakfast for our early departure, ensuring we didn’t leave hungry. The room was comfortable and well-appointed, making our brief stay restful and pleasant.

Being a member of Hilton Honours, we received a free upgrade to an incredible suite and free breakfast. The staff were very attentive, friendly, and professional. We enjoyed the free airport shuttle bus service, which was very convenient, door to door service. The bathroom products were exceptional. We enjoyed having a lovely bath with a view after our long-haul flight from Australia. The food at breakfast was very delicious and super fresh! This was the perfect way to spend our layover.

Everything was perfect.