Great location and relatively clean.

I know it’s not the fault of staff but the floor where the business center was being renovated and therefore was not available for use. This was a big reason why I booked here. However the staff was absolutely fantastic in helping me print and photocopy anything that I needed. The gun was VERY minimal and didn’t have any weights. This was another reason I booked there.

Calm, clean, nice service, excellent room.

Last time we booked at this hotel , the breakfast was better than this time.

It's new and clean. Located in the new section of the city, at only 10 minutes from downtown Metepec. The price is just fair. It includes a nice buffet breakfast.

reception service and bell boy service was excellent.

The food wasnt good, the staff at the restaurant si not friendly, they just take care about the employeers and the área was dirty ALL time, i was eating with a lil giró 1 y and 6 months, nobody take care about us,

It's a modern hotel

Rooms were HOT. A/C wasn't working. There were NO towels when we checked into.our room but the cleaning lady down the hallway immediately supplied us with some when I asked her.

Second time staying in this hotel, comfortable and clean as usual, and even more clean because of covid-19. Great location, great staff! Pet friendly!

Air conditioner didn't really cool down, room temperature air comes out.

Great Staff at all hours of the day and night. Professional and friendly.

Was a bit cold outside when we arrived. In the 5 degree celsius.

Excellent location, comfortable amenities

the included breakfast wasn’t good… many food options but not a great taste.

Front desk all the staff were great, especially fernanda

Good facilities and nice staff

Breakfast was not great