The staff were wonderful, great Onsen with sauna and massage chairs. The dinners were exceptional all being 10 course meal and breakfast had western and Japanese food options. Hotel room was very spacious with a view of the snow mountain, and it was very warm and cozy. We came to ski, the man who helped us at the bottom floor with our ski rental was lovely, we had a great time skiing at this ski in ski out hotel. The runs are mostly green/ red (which is considered blue), there are black runs but for us it was perfect to ski the green and red runs as a family, it’s a big mountain so lots of options. Staff had limited knowledge of English but we still made it work it’s pretty simple with google translation. Apre ski consists of complimentary tea and coffee and beer/sake for purchase at the small food shop inside the hotel, but it’s pretty limited. If you want wine or champagne you will need to bring with you otherwise there is wine/beer/sake option for dinner only for purchase.

Nothing, it was cozy and comfy. If you are into Apre drinks the selection is limited so just know that but we did not mind it.

Lovely staff and phenomenal dinners. Very high quality Yakutas supplied. Being located in the Shiga Kogen valley and on-snow was good however we found we were mostly skiing elsewhere so catching the free bus around the valley. Cosy atmosphere. Nice outlook. Traditional style room was nice. Things are well worn in.

Japanese style beds didn’t suit us (Australians), we were not very comfortable but I assume we just aren’t used to it.

Everything about the hotel and staff was great! They were very accommodating and the food was lovely. Perfect location for getting onto the mountain and can get all the way across to the other side just using the lifts. We also rented out snowboarding equipment from the hotel which was very easy and was already in our own locker ready to go on arrival.

The room was beautiful. Door-to-ski access was good, rental ski equiment quality was good. Staff was so helpful & nice. Food was great. Exceptionally nice bath area. This is one of a short list of places that I have marked to return to for sure when I return to Japan.

I didn't notice any shuttle service from the bus stop to the hotel, but it's possible I might have just missed it. Also it's only a few hundred meters.

Located walking distance to sunvalley ski lifts, can ski the who mountain area on one pass from this lift without needing a bus. Great Onsen, delicious Japanese dinner. Able to rent ski gear and clothes directly from the hotel. Also right next to the express bus stop that can take you all the way back to nagano station.

It was great value for money. The staff were very accommodating and the meals were excellent. The rooms were spacious and clean and it was nice to receive a little local treat every day. The kids loved the toboggans. The little shop in the foyer was handy.

The location was a little tricky to get to, but once there, it was ok. The decor was a little quirky.

Traditional Japanese hospitality, welcoming and great staff who always tried their best to make us feel welcome despite any language barriers. Great dinners!

Old fashioned hotel but similar to any other traditional resort in the area.

We booked half board x2 rooms for 3 nights and menu changed every day which was good both quality and quantity especially dinner , value for money good water for onsen

The Onsen and some public areas of hotel decors need refurbishing

Great location ski on ski off nice classy hotel with free tea & coffee. Baths & lounge to relax. Shop sells snacks. Friendly helpful staff

Definitely book the breakfast with the room as it’s much cheaper. Dinner $50. No ATM other than shiga post office, no restaurants nearby , carry cash for lunch on ski fields

It was just located beside the Ski area and easy to access. The room was big and clean & the dinner was excellent.

Few of onsen hand showers was not working properly. Sauna was not working. The food during breakfast was finished before time.