The front desk staff were very pleasant. The car park was convenient and the location was great. I had a good stay.

On one occasion, a male hotel staff/cleaner entered my room without ringing the doorbell or even knocking the room door. I could have been inappropriately dressed. It was very rude and unbecoming of him to just barge into my room. He gave the excuse that he didnt know the room was occupied. That was a bad excuse and unbecoming of him to enter my room without even ringing the doorbell or knocking the door or checking with the frontdesk whether the room was occupied!! Unpleasant incident!!

The hotel look neat and tidy even though the cafe is no longer in operation. Overall cleanliness at common area is great, including the public toilet at the lobby/cafe area.

There is soap stain on the wall in the shower area of the room, drainage don't look good as water do not flow down as fast and it overflow to the dry area. There were mold on the silicone at the basin area but i know it couldn't be helped as it can no longer be cleaned just like that unless it is being redo. There are also tea stain at the coffee counter top and at the dummy door at the side and I didn't know there isn't any kettle provided. There were some mouldy smell at the corridor and inside the room probably due to the recent rainy days. Lastly, i think it's to change the polyester pillows as it is already lumpy on the inside. Towels were clean but it looks old and yellowish with slight mouldy smell as well.

From the moment I walked in I was impressed with the level of service rendered by the staff. Checking in was smooth and so was checking out. The rooms were very clean and comfortable. It really exceeded my expectations. Staff are very friendly and helpful

Nothing in particular

The family room was very spacious The service staff (counter and security) were very efficient. He contacted us before we reached, ensure that he passed our room key to security before his shift ended so that we were able to get into our room. Wifi strong, parking ample for hotel guest and room spacious.

Nothing

Friendly staff, very flexible and considerate. Room layout is interesting, we had a good sleep. Comfy beds. Huge bath n toilet area. Lobby area set up is beautiful. Photos friendly.

Lighting in the rooms could be better. . need more light in room for ironing or make up.

The room is very spacious. The bed is superb and comfy. i had a very restful weeks and i really took this opportunity to have a break and long rest. lucky that the bed is comfy and the pillow is smooth that i really had a very good sleep and rest.

the water heater only function on the first bath we take. after that and on the second day, the water heater did not function at all. so we didnt enjoy the shower much. even the sink dont have any water heater. imagine after waking in a very cold bed then no water heater during shower.

everything was perfect..beyond my expectation with reasonable rate. strategic location. All the staffs are nice and helpful. superb hospitality

the controller of the water heater is quite difficult to use. The parking space is quite limited. but luckily i managed to get a space everytime i returned to the hotel

Quiet environment, friendly staff, carpark and comfortable lobby with reading corner 🤗

There is noise from next door, and not allowed to bring alcohol in. 😂

The room is clean, nicely decorated and comfortable. The Colour scheme is quite okay. The shower was a little confusing to use at first. There was an electric iron and board, the toiletries were adequate, the coffee & tea sufficient and the fridge working well. Location was excellent

The hotel closed the cafe and I miss the English breakfast the hotel offered before this. The advertised food was none to be had. We had to order food elsewhere for breakfast

The Family Room is best to fit 5 of us (2 adults & 3 kids). The environment is good and the strategic location

Enough to fit my family in the room with convenience beds.