The location was great, a short walk to the beach. Other tourist sites were a short driving distance from the hotel as well. The staff were pleasant and helpful. The laundry service was fast and well done. The breakfast buffet was great with a lot of variety to choose from. The roof top pool and my room had a great view of the city and beach.

Nothing, everything was great.

The Sheraton’s overall professionalism and efficiency stood out, especially at the reception and with the fast elevators. • The room I stayed in was spacious, offering a beautiful, quiet, and private view. • The hotel’s location was convenient, enhancing my business trip experience. • Internet connectivity was reliable throughout my stay. • Breakfast offerings were abundant and served in a large, accommodating area. • The gym, located next to the pool, was impressive, providing an amazing view that enhanced the workout experience.

The kitchen service was a letdown. The dishes I ordered were basic and did not meet the expectations set by Sheraton’s reputation, especially considering the high prices. The air conditioning in the room was challenging to regulate, requiring frequent adjustments. The pool area was a disappointment. It was not only small but also had outdated furniture and loungers, which is not up to the standard expected of a Sheraton property.

The bedrooms are extremely comfortable. We had a king bed and a wonderful shower. The view from our bedroom or from the hotel top floor was amazing. Breakfast was very delicious with plenty of options to choose from. The staff was friendly and helpful. The facilities including the sauna, pool and gym were great.

One or two nights they forgot to clean our bedroom or even to freshen up the bathroom. I would suggest just to be more attentive with that.

Very nice location with a beautiful view of the beach. Its clean and efficient with spacious rooms.

As a typical "business hotel", there are limited facilites. The restaurant is probably OK for a quick meal, but not a place to spend an evening. The rooms, although spacious, are sparingly furnished. We were missing table and chairs for having a drink or breakfast in the room. The breakfast was OK, but the coffe selection from machines was not very good. We tried ordering sandwiches at the small rooftop swimming pool, and although the sandwiches were good, the service was extremely slow and the staff not very service minded.

The staff was very welcoming, nice and helpful. The breakfast was delicious and prepared with a lot of love. The view from our room was stunning. The location is close to the beach where you can swim, do water sports or watch sea turtles. There is a rooftop pool with a great view. It is well maintained.

Nothing

Very clean, organized, attentive and professional staff. Excellent breakfast. Perfect location. Suzy was exceptional during check in, super attentive and so polite and nice! 10 out of 10 for her service.

Nothing

Best location in Vitoria. Great views. Excellent breakfast and gym. Executive serviced room on the 20th floor provides a relaxed place to enjoy some nibbles and drinks after 19:00.

Beachfront traffic noise can be a bit loud depending on the wind direction and day of the week.

Location / good for upmarket dining, gym small but well equipped..

Breakfast options a la carte seemed to require waitress help. No iron and ironing board in room, no special line for faster member check in

The Sheraton Hotel exceeded my expectations as not only was the staff professional but assisted me in fulfilling my requirements for both my partner and myself on our engagement. As per my request the staff ensured i had red roses in place for my partner when she entered the room.I thank all the staff including security for all their services and highly recommend the Sherato Hotel to others for a great stay in Vitoria.

Good location, clean rooms, good view.

Breakfast staff. No smile, just watching you around. Not offering anything, not interacting with the guests, some people had a different type of coffee was not option for us