Breakfast is really nice, with a wide range of food choice. The room is spacious. Beds are very comfortable. Convenient location, right next to restaurants and shopping malls. Amazing city view (during sunset).

The lighting in the room is relatively dark.

The location was very close to train station and some shopping areas.Also, the included buffet breakfast was very good and convenient.The staff were very helpful and friendly.

The rooms were on the small side and when we checked in we were told the A/C was not working , there was only heating. Our first room was too warm and stuffy, so they moved us to a cooler room, but there was a pungent odor in the room that made me very uncomfortable. We were moved to another room which was better, less odor. Do not know what source of smell was! They

Instead of staying near Sapporo station, we chose to stay at Hotel Emisia Sapporo near Shin-Sapporo station. It has direct access from New Chitose Airport without being too busy like Sapporo Station. The hotel is just a stone’s throw away from Shin-Sapporo Station. We had a lot of luggages so it was easy to transport them to the hotel. We also liked the amenities. We flew to Sapporo so it was perfect for us that we do not have to bring toiletries.

None, actually, but I think because there was a school trip staying there so the hotel was so busy around specific times.

The location was convenient. The room was dated but clean and big for Japan. The breakfast was amazing! That may have been the best part. The spa was also really good — large and not crowded.

The main issue was our room was weirdly hot. You would not expect this to be an issue in December, but there was no way to cool the air down. According to the thermometer on the hotel’s alarm clock, it was always between 25.4 and 26.2 C. We borrowed a fan but it was not helpful at cooling down the air. I thought check in, check out process at the spa was inefficient. I’m sure they could think of a smoother system.

Great location/access to transport. Subway entrance and shopping mall are just across the road. JR station is 2-3min walk. The hotel room is good-sized, and hotel lobby is massive. The shopping centre closes a little late so it's a good place for a late night snack and grocery run. I requested a high floor room and views are amazing.

We werent told breakfast needed booking beforehand. It was full the whole time we were there, and no waitlist allowed so had to eat outside everytime. Also be mindful that the spa doesnt let you in if you have tattoos, unless you cover them with a patch for 3000Y each tattoo. I was told it was their regulation.

Friendly and helpful staff. Carried our bags to our room for us when we arrived late. Able to store our bags the next day while we went looking around. Location 2min walk from the Shin-Sapporo station and a 25min train into the city. Lots on offer for breakfast in the morning. Comfortable room, big bed and good amenities.

Not much going on around the hotel itself, need to get a train into the city. Have to pay extra for the spa if you want to use it.

The hotel is so convenient and quiet. It is near the Shin-Sapporo Station and subway line. There are many malls around also. I love the fact that the service provided by the hotel is 10/10. Really love it! Will come back again.

The toilet could see some model design. Got the old school feel. But it is still very very clean and tidy!

Location: Right next to Shin-Sapporo station so super easy to get around as that has both JR and local lines for Suica and JR Rail pass access. Suica is underground and JR is above in case confused. Plenty of kombini around so late-night snacks or dinner. Rooms: Super spacious like the 2nd biggest hotel I got in my whole holiday. The bathroom was spacious and worked well. A little funky colouring but not bothered with that. Super clean and fresh towels daily (some didn't do this). Service: Staff were helpful in English & Japanese. Probably more efficient for Google Sensei (translate) when unsure. but eh. Wifi was great and common areas were bougie.

Electrical outlets, there were some but I would've liked more in more convenient locations. Would've liked a hotel access free onsen instead of the spa. The spa is lush but costs money.

Quite a majestic and quiet 5 star accommodation that stands tall in the centre of shin-Sapporo. Easy access from Shin- Sapporo. Awesome view from room of entire city in white snow! Very friendly staff. I was even given an early check in even though the check in was 3pm. Breakfast was delicious with a wide variety. Price of accommodation was soooo reasonable! Real value for money ! Room was super spacious. Some people commented as dated hotel but it was something that I liked. Will definitely stay here again ! It’s for the people, place, awesome view, breakfast and price! Just book this place and you will not regret it!

Nothing at all

Explanations in English were helpful. Nice store for Hokkaido omiyage. The store clerk Saturday evening was helpful. The hotel lobby has very nice tables and chairs. I was able to continue my work at a lobby table after checking out. The room desk, light and desk chair were nice and useful.

There was no foldable luggage rack. I don't want to place my wheel luggage on the bed. I was surprised by the extra fee for hotel guests to use the bath. Also I expected a choice of an English TV station.