Absolutely beautiful hotel and great staff. The only problem was booking through booking.com from the UK. Sterling do not monitor the messages and send an alarming automated "your room is not guaranteed until you pay" message. The payment site kept hanging and generating errors but eventually after trying for a couple of days I saw payment taken on my bank statement. But I still received no confirmation from sterling. booking.com themselves were absolutely no help (automated messages adjusting be to message the non communicative hotel) and staff at the hotel contacted via WhatsApp couldn't help and just kept asking me to call their head office in India myself. It worked out in the end, the room was available and the stay was good, but the Sterling's booking and payment process and communication via booking.com seriously needs to be improved.

One of the best property to stay in Athirappilly, we stayed with family for one night, from the moment from check in to checkout the staff makes you special with wonderful hospitality and helping attitude. It’s located little more than a KM from the waterfall which is easily reachable by a taxi or own car. Rooms were kept in excellent condition. The location is serene in the banks of the Chalakkudy river. Breakfast was great with lots of items to choose from. Lunch and dinner was good as well. Over all an excellent choice to stay in Athirappilly.

Serene Location Hospitality

Everything about the property was super good, right from arrival till check out. The location is great, and the staff is excellent - very courteous and friendly- specially want to mention Alan, Vikram and Tanishq from the F&B department for making our stay all the more enjoyable.

Food definitely needs improvement - the buffet breakfast was good but we were not satisfied by the chinese chilly chicken recipe which was not at all authentic and the dessert -Ada Pradman which again wasn't up to our liking

The property is situated in a stunning location with breathtaking views of the waterfalls. The swimming pool, food, facilities, and staff were all exceptional, making for a truly enjoyable experience.

I had a disappointing experience with a wasp bite while entering the swimming pool, suggesting there might be a nest nearby that needs addressing. Additionally, there were several brief power outages that were quite disruptive. It would also be great if the resort could offer more activities, like an Ayurveda spa, to enhance the overall experience. Additionally, the entrance road to the resort could use some improvements, as it detracts from the overall experience.

Staff, cleanliness

Food was expensive

This 8 month old hotel, was absolutely beautiful with breathtaking views from the infinity roof top pool. My bedroom was huge and had every mod con going! A gorgeous balcony and heaps of space. My bed was also extremely comfortable! The hotel offers a restaurant with delicious food. Breakfast was more than ample. There is no bar, but that didn’t bother me in the slightest. Special thanks go to Anu and Greeshma who went the extra mile in helping me to book train tickets for the next leg of my journey. They were incredibly helpful. Thank you

Nothing!

Please consider adding more staff during breakfast hours. It took a long time to get even basic items to the table, and some requests were forgotten altogether. This seemed to be due to understaffing, especially with a large number of guests. While we appreciate the complimentary breakfast, the experience could be much smoother with more hands on deck.

The location was amazing, staff were incredibly friendly and helpful, they provided really good info about activities in the area and arranging transport (taxis, autos etc.) was made very easy by them. The restaurant was also great, and the guided waterfall trek was very worthwhile!

Only one small thing - having a list of allergens for each dish in the buffet would be really useful.

Great people, very kind helpful and caring staff members. Thank you to the staff of Sterling hôtel that made our journey very memorable. The receptionnist arranged a special tour for us from evening to day after. The location of the hotel is amazing, near the river. The pool on the roof top gives beautiful view on the river and the waterfall in the back side. Thank you so much. Cheerz from Paris :-) Elsa & Anaïs

Nothing

Location..next to river. Nice swimming pool. Hygiene maintained. Room comfortable. Above average breakfast. South indian dishes werent that well. Dishes that we ordered from restaurant dint taste well. Staff was supportive. Reception arranged a quick short trek....could get a few special glance of the river.

1. South Indian dishes on breakfast. 2. Pasta & Sabzi not up to the mark.