The room was keeping clean by staff. By 5 min walk, drop by to large super market also take a jeepney within 10min, to get to SM city shopping mall. Front of the BLDG, there is a brewery and burger shop, tasting a craft beers. I had enjoy stay at there.

BEST hotel, we enjoyed staying, in a convenient location with access to the major shops, restaurants, and Ayala shopping centre. The staff were helpful despite we arrived earlier than the check-out time we were allowed to check in without any extra charges because the listing says you can request it. We were given a room facing the sea on request and the staff was helpful whenever we requested anything. The clean water was available for drinking which was convenient.

NONE.

very large and clean room, comfortable bed, has all the basic needs (hair dryer, safe, ref, microwave oven) It is highly recommended for traveller who plan to stay longer. The staff are courteous and always willing to help. over all we enjoyed our stay. If we will have another chance to go to Cebu, we will definitely book again at Cebu Family Suites.

Everything great, very clean, the staff is amazing all, and extremely helpful. Has also kitchen and room is very big.

The WiFi is not working (has internet for some seconds and is totally unstable). It’s a shame such an amazing hotel, great location, to have issues with wifi (almost everywhere in the Philippines actually). I’d strongly suggest you install reliable WiFi. Everything else is perfect!

The location to Alaya Shopping Mall is within 15-minute walking distance from the hotel. On our last day of staying, we could do some shopping and the hotel is around 20-minute away from the airport. But be sure the staff book the taxi for you. We made a reservation for an early morning 4:00AM but the staff forgot it. The room is not quiet at night as it seems everyone is catching an early morning flight. Its room door cannot shut the noises out.

The door can be better or even a sound proof.

The room is very spacious and has a kitchen. It’s clean and facilities look modern. It’s just what I was looking for as I was with my family. It’s such a great value for its price. All the staff were also friendly and helpful.

Convenience stores/pharmacy are a bit far from the location but the hotel has a mini shop that sells snacks.

The customer service is great. The receptionist responded to our requests immediately. They were also accommodating and friendly.

Based on the room that we had (902), we can smell the cigaret smoke coming from our neighbor next door. Also, the exhaust fan and heater in the Comfort Room are not functioning.

It was near everything. And its like a home away from home.

There was a time i called for housekeep but they did not come. Maybe because they aren’t comfortable cleaning when people are around. Idk just benefit of the doubt maybe they forgot? The beds are too small for a family even with a toddler as the 3rd person. Beds were not comfortable.

Spacious and clean and it has all amenities we needed for our stay. We are a family of 5 and it was such a great option to stay in a suite that accommodates our needs. The staffs were nice and processed our additional request immediately. Great location as well.

Nothing. My family was very happy and satisfied troughout our stay.

The facility is very clean and spacious. Very nice staffs and supportive guards on duty who assisted in parking. Near SM and Ayala and fast foods. Near to a very nice hang-outs if you are a beer lover. Super nice. Will surely stay in our next family vacation. Another 6 rooms, haha.