The staff were courteous and friendly. Getting to our room and resting was a priority when we arrived and it was such a relief when all went smoothly. The spa was a treat but also the Bear lake. The restaurant needs a bit of attention. It would help to have at least one experienced waiter to train the young staff to be professional. They were hard working but you need to see that they enjoy their work and dealing with customers professionally.

All services provided were top level , thank you!

The only minus and my reason to give 9 instead of 10 is the lack of the kettle in the room , should be a kettle in a room in a 3* hotel , more reason is that they offer healing facilities and maybe they are people who want to have a cup of tea in the middle of the night. In other countries, a kettle is a standard even for low-cost hotels ,I am saying this being a heavy traveller . Also, other hotels from Ensana Group in other countries have this item as standard in the room For the rest of the services provided,well done guys, I'll be back at yours!

Great view from the balcony.

No kettle or coffee maker

The hotel is nice and clean, with a nice view, large balcony and large bathroom. The bed was comfortable. Convenient prices for the drinks in the minibar. The breakfast was good, for all tastes. The bar on the first floor is a nice escape.

The balcony door could not close from outside. The salty water pool had a strange color. The pool area was kind of cold, huge glass walls don't really help.

The hotel was newly refurbished, painted. The staff was very kind, spoke also Hungarian. They were flexible to change our rooms because we wanted to look toward the lake. We had no view to the lake (no such room I was told) but still we had amazing view. And we also had late check out. The spa is beautiful! Enough beds, the water elements work frequently. We could use also the spa center of the next hotel which is much bigger but much crowder and not so cosy. Breakfast was vast and good!

I cannot say any

We always enjoy the time spent at Ursina: fresh air from the woods behind the hotel, comfy beds and spacious rooms, good food, and - this time - excellent coffee. We appreciate that our requests have been granted: instant coffee was replaced with an excellent espresso served at breakfast. The spa and medical services are great. We are looking forward to our next trip.

I liked that the room was very very clean, very quiet and the towels and robes were as good as new. The cleaning ladies were very nice and "invisible". I appreciated a lot that the SPA center in open until 21.00 or 22.00 so it was nice to be able to stay and relax in the pool while everyone was out having dinner. It is very nice in winter as you can stay for hours in the SPA, after you take a long walk outside, in the cold, and if there is snow it is a fairy-tale atmosphere.

We had two stays, one by Booking and one by another Agency and they didn't manage to connect them even though we announced them at our arrival. Breakfast could have been a bit wider, in terms of fruits. The staff from the Reception Desk could have been a bit nicer, but I think this is a personal opinion and usually, I tend to notice that in Romania not all of them have a friendly personality. This opinion is very personal, so it might not be important.

It's the perfect combination between relaxation (water, massage, thermal spa), nice view, fresh air and wonderful places to walk around. We really like this hotel and the spa.

We couldn't reach the hotel by phone days on end, regardless of the time of day we tried. Nor by message via booking, and that's a pity, as we really like this place and what it offers. We only wanted to make inquiries about our rooms and facilities.

the same boring breakfast every day, less salads for vegans or vegetarians. spa zone was clean but noisy with children splashing all around

the bed changed the position of my spine and I didn t sleep well during the night

Great support to manage booking changes! Nice restaurant staff helped us to manage birthday celebration. Food variety and quality according to 3 stars. Spa was so full, that they had they had to give sauna sheets instead of towels.