I had a great stay at Pestana São Tomé. The pool was amazing, perfect for relaxing with a beautiful view. The bed was very comfortable, ensuring a good night’s sleep. The staff were kind and welcoming, making the experience even better. The breakfast was okay, but there’s room for improvement. The hotel is in town, so you can walk if you like. There is also a very nice restaurant nearby called Pirata, which serves excellent food. It is a beachfront hotel, but not ideal for swimming since it is surrounded by rocks. However, if you’re adventurous 💪, you might find a way through! From the hotel, I could see a sandy beach where the local São Tomé people were swimming. Overall, it was a nice stay, and I would still recommend it

My only small complaint is about the TV channels—there weren’t many choices, and no news channels, which was a bit disappointing since I like to watch TV.

Lovely hotel with friendly and helpful staff who speak English. Great swimming pool, great view. We got water every day in the room and a welcome plate of fruit. Local entertainment on Friday night. Little tourist stand in the lobby reasonably priced compared to outside sellers - very handy!

Hotel restaurant food was monotonous with the same selection every day. Selection of drinks in the bar very limited - no sugarless sodas and not many alcohols. Locals beer was unavailable throughout the week which is a shame.

A nice and quiet place a little bit out of the center (20min walk). It has its own beach and infinity pool. Breakfast is scrumptious and they do a good job offering a transfer to the airport and keeping your luggage stored for example if you decide to visit Principe. On our last day we were offered a late check-out for no extra cost which we appreciated very much. Very friendly and helpful english speaking staff. We will definitely visit again.

Nothing major to complain about.

The breakfast was a buffet style and was better and with more variety than most European or American 4+ start hotels. Good quality food, good use of local foods, very attentive service. I liked how they used some of the local chocolate syrups and preserves, as well as fruits and coffee. Excellent view of the sea for a bonus! We also had shows every evening, including a local live band and a youth orchestra playing local music. Both were great! The starts of this hotel however were the staff. The front desk was efficient, they were ready for the check in, they had the bill ready for the checkout, and they were always smiling and eager to help. The bartenders and maids were also friendly and proactive, very proactive, same for the towel person at the pool. And Bruna was fantastic! she was all over the place, talking to guests and helping in any way possible from getting taxis to organizing tours, making dinner reservations at local restaurants, etc. In summary, customer service was in line with or better than most 4+ star hotels in Europe or the USA.

Perhaps they can add more of the local fresh juices. They had a couple but could do better.

It is lovely place and a very beautiful. I’m lovely to stay there that’s the best Otel. I wish to stay more day.

I like the people they are very friendly and I like the beach is close to swimming very good review I recommend recommended for people want to come to visit this hotel

Kindness of the staff, expecially in the restaurant and bar

When I was checking out, there was a lot of trouble with my bill, I had to pay the rooms when I was arriving, I paid cash (in dollar) and they could not give back (they told me that they would put this 44 dollar on my room-account as a negative saldo). And when I was checking out that 44 dollar, (that I needed in return for my room-payment) was not mentioned on my final bill, so I didn't got it back. There was even some discussion about the payment of my room at that time, only when I have shown my bill-invoices that I have paid then they deducted the room of the final bill. For a 5-star hotel, this should have been handled a lot better. And at least the bill should be correct and people should get there re-funds if they pay in cash.

The location was perfect and the facilities were clean

We had problems with the door lock. It was not opening with the card given. It was very frustrating because I had to go downstairs each time the lock didn't open. That's the only major sour experience there. Secondly, the internet network was also frustrating. Connections were poor

The staff were amazing and super friendly with excellent service and nothing was too much for them to do for me. I am very satisfied.

Everything was great

Cleanliness. Room was very spacious and comfy. Facilities, in general.

The food was not as diverse and you would expect from a Pestana Hotel. Drinks very expensive.

The location, the view. The pool and rooms

Unfortunately no beach, the dinner was relatively very expensive.