My family of 17 absolutely loved the place. It was beautiful and very clean. It also felt very homely since we are not allowed to wear shoes into the building (as like Asian homes). Some of my group arrived late at the ryokan and the staff received us warmly nevertheless. As hotel guests, the females can borrow a pretty yukata each, which made the whole experience complete. The breakfast spread was delicious too.

If I were to nitpick, I would say that the Onsen water felt like it was just heated water and lacks the sulphuric smell of hot spring water. That didn't in any way make the stay less comfortable.

The room is spacious, well-equipped, and comfortable, with excellent family-friendly facilities that my kids thoroughly enjoyed, including the play and reading areas, and the convenience of provided parking added to a pleasant stay. Although the staff speak little English, they are extremely helpful and go out of their way to explain things in detail, making it a minor concern overall. For the first time, I experienced a hotel policy requiring guests to leave their shoes in the lobby and walk around in socks or in-room shoes, which I found to be a great idea for maintaining cleaner floors throughout the hotel.

The stay was pleasant overall, but if I were to highlight one point, it would be that the hotel could benefit from some renovation. For instance, the room still has outdated controls for a built-in radio, which I believe are no longer in use.

It is very clean and tidy. The room is spacious and very comfy. I love the hot spring water and sauna provided.

The location is far from yamagata station and the last transportation to get hotel is around 6:40 pm. This place is better for just chill and relax. If you are planning travelling to ginzan onsen, yamadera temple and zao fox villages, I will recommend the hotels near yamagata station. The other thing i will say, pillows are abit smelly so i have to use another duvet used as pillow.

While our stay at this hotel was generally nice, the presence of numerous non-guests, allowed to use the one-day onsen, did make it a bit crowded. With only around 30 rooms, accommodating additional visitors made the common areas a tad busy. However, I must commend the hotel's policy of taking off shoes at the entrance, which added a delightful touch of cleanliness. Opting for the half-board plan, we were treated to a dinner that exceeded our expectations. The culinary experience was nothing short of spectacular, and we thoroughly enjoyed the delicious offerings. The staff were incredibly nice and friendly, contributing to the overall positive atmosphere of our stay. Despite the occasional crowding, we genuinely appreciated the unique features of the hotel and the warm hospitality, making our time here quite enjoyable.

Breakfast was great, it is a traditional japanese buffet. Also the staff was really helpful and kind, some of them also spoke english. We really enjoyed the finnish sauna and the onsen. The relax lounge with free coffee and water was something special, as well as the comfy homesuites you get. Something really funny was the waiter roboter which served the food, but you can always call a human waiter. I would reccomend this hotel and will definitely come back.

There wasn't really a bad thing about my stay, if I would search something then maybe that the room was a bit older.

Helpful and friendly staff and amazing food. We stayed in one of the rooms with the private outdoor bath. The room was lovely, very spacious and comfortable.

This is not criticism, but ear plugs recommended for light sleepers, just in case. The walls are quite thin. It is a family friendly place and we had neighbours with crying babies both nights. My husband inquired about earplugs at reception, the staff were very kind and offered the possibility of changing rooms. We chose to stay in our original rooms with earplugs.

Our room was absolutely amazing, we got the suite with onsen on the veranda. The onsen on the top floor had a fantastic view of the surrounding mountains. The dinners were delicious and the souvenir shop had a nice selection of goods. Interior design of the hotel was very interesting, fun to explore. Overall service was impeccable, very friendly and helpful staff.

The only thing we could think of was that the transport from and to the city centre was a bit difficult.

The dinner exceeded expectations - about 9 courses that provided a good variety of Japanese cuisine, from fresh seafood to local beef varieties. The property itself also provided so many options to relax, including reading areas and on-site onsens.

We booked one “suite” room and one “regular” room. The “suite” room was very modern and comfortable. While the “regular” room provided standard comfort levels, it was comparatively outdated.

Incredible multi floor library. Genius architecture to enjoy sleeping, sitting, reading all over the place.

Restaurant could be far more charming.

newly renovated with modern style good facility for relaxation good food (can order dinner here without reservation) helpful staff

rooms are a bit old