This is our second time in the hotel and we are thinking to keep it as a year tradition because we really love it there. Staff are very friendly, accommodation is excellent, the facilities have everything you can look for and to add an extra, if you travel with kids, they have a lot of entertainment for them.

I would not say as something I did not like but the food, even though it has good quality, is more for Czech/Central European taste.

The location is superb. The hotel facilities are exceptional quality, especially the wellness, bowling, and ski storage areas. The breakfast is of a very high standard. The rooms are of a standard hotel quality, clean and comfortable. They do offer different pillow options, which was helpful for a family. The views of the ski area were nice. However, if you prefer a peaceful sleep, choose a room on the opposite side of the hotel. The snow making machines were running all night, which was disturbing.

We didn't dine at the buffet restaurant during our stay, so I can't really comment on the quality. However, the only other dining option was a small restaurant area located beyond the lobby bar. The service was excellent, the food was great. Only negative, the menu had very limited choices. Especially for children. I understand that this hotel is geared for families with children of all ages. (Hence the buffet restaurant) However, a larger table service restaurant with more meal selections would be fantastic.

Room was spacious and clean. Breakfast was generous with plenty to choose from, great selection of herb teas. Receptionists were pleasant and efficient. Also the welcome drink was a nice touch. I liked the secure ski storage. They have rooms and facilities for disabled guests, for example a pool lowering mechanism.

The construction sites around the hotel which are planned to be finished at the end of 2025. It did not disturb us but was unsightly. No tea or coffee making facilities in the room! No room service. The restaurant in the hotel had too fancy and expensive choice of meals and very limited offer of deserts which did not taste great.

Location super close to all attraction. Sauna facilities and gym of good quality. Food was really nice at a fair price. Hotel is really clean and staff always willing to help.

If you are not into small kids, we would recommend skipping this hotel. It attracts a lot of young families.

Great hotel, we liked everything: location, room, breakfast, pool & sauna, restaurant. Staff were very nice and helpful. We visited out of season & during work week so it was not crowded. For me absolutely top quality, highly recommended.

The hotel exceeded our expectations. The staff were super helpful, the animators were professional. There were plenty of activities for kids.

The parking organization. We were quite unpleasantly surprised with the invoice for parking (we were not informed about the price of parking and availability to park in deferent places.

The location was incredible and the amenities were fantastic. I also love the fact that it has animation for children and a children’s corner where my daughter could play. Additionally I must mention all the friendly staff working for the hotel. I appreciate the welcoming approach.

Nothing

This is a very well located hotel for Outdoor activities, which we were looking for. Hiking, cycling, trail running, just outside the door of the hotel. Excellent Spa and massage, but you have to like children, because they are everywhere...., with their joy and laughter. Great hotel if you travel with small children. Interesting sights close by, the new 721 m sky bridge and Sky walk. An area in great construction and a lot of investment in tourism to making your stay memorable, interesting and enjoyable.

English is not spoken so much, but it will come with more international tourists. Missing English translations in signs both in the Hotel and outdoor area. The Al la cart Dinner menu could be better, (the hotel also has buffet Dinner), also the cleanliness of the Al la cart restaurant needs improvement.

Great location, at the bottom of the bike lift. Friendly service and good facilities (gym, pool, sauna).

The food - both for breakfast and dinner options - could be better.

The food was good, nice Fresh, good choice Also, had the buffet dinner once

We had a double room. The only thing I can fault with the hotel was, they were two single beds, pushed together. That was only thing that spoiled it