Our stay was fantastic, we were a family of 5 . The hotel facilities were amazing we had lots of entertainment from the pool slides, the staff were very accommodating even though the hotel was very busy they remained calm and friendly. I am very surprised to see the previous comments were bad because our experience was more than we could ask for, but I suppose people only comment when things are bad and not when things are go which is unfortunate for business. I will definitely be returning with my family and have already recommended it to friends . Thank you for the hospitality:)

It was clean and neat and staff were friendly

N/A

I liked how organized the staff has been in the restaurant. Also that my kids enjoyed the waterpark.

We booked all inclusive, but still at the property if you wanted to go to other places you had to pay over 100€ each time. That is way too expensive, especially to consider how much we have paid already. That lost that price value for me. Also the food was not really good. The breakfast was fine, but lunch and dinner had quite simple food with too much focus on carbs rather on healthy options. The snack bar had great opening hours from 11 to 7, however the food was in a non AC room and looked quite bad at 12 already. Also here no healthy food options. The room was very small for 4 people. Also the bathroom was not very nice for a 4 star hotel.

The environment, the meal

The property needs to be upgraded it’s a pity that a 4 star hotel can have an outdated equipment, furnitures .

Max on reception was superb and really helpful

Buffet breakfast was poor

The facilities the hotel and food

Bath was not at all good and need updated

Decent decor and food was passable

None of the entertainers can speak English and we don’t speak Spanish. All the entertainment is in Spanish so English can’t really get involved in the games and understand rules etc.. If you’re an English speaking family you will struggle as this accommodation is 99% Spanish and it’s very hard to find someone who speaks English unless you go to the front desk. Also we waited in line for 45 minutes to get on one slide and all the Spanish kept joining friends in the front, holding spaces for each other etc.. the waiting time for the slides is much longer than you would wait at a normal waterpark. We wouldn’t return after experiencing it. Bit disappointed.

The room was spacious for a family of 3. Clean and tidy.

Queues at reception took ages. Had to check in there, collect pool towels there and take them back there. Had to collect plastic glass tokens there. Spent more time queuing than doing. No hotel map available (very large hotel) only maps of resort. We were all inclusive.. and food is what you would expect for a hotel of hundreds of rooms with everyone eating at same time.. there was variety but no quality. All that said... Fortunately we were there for one night and we got what we paid for, as was very cheap.

Ok

Certainly wasn’t 4 star hotel

Room was unclean

Staff were useless