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9.2

395 reviews

Holiday Inn Express Surprise, an IHG Hotel

Holiday Inn Express Surprise, an IHG Hotel

16540 North Bullard Avenue, Surprise, 85374, Arizona, United States

Choose dates to view prices

Free parking

Outdoor swimming pool

Business center

Free wifi

Fitness center

Air conditioning

Hot tub

Parking On Site

Holiday Inn Express Surprise, an IHG Hotel

Holiday Inn Express Surprise, an IHG Hotel, is a 2-star stay in Surprise, Arizona, located at 16540 North Bullard Avenue, about 2.5mi from the city center. The property offers breakfast and has welcomed 395 reviews. Minimum price starts from $97 per night.

Featured amenities include free parking, an outdoor swimming pool, and free Wi-Fi, along with a fitness center and a business center at no extra cost. Non-smoking rooms, air conditioning, a hot tub, and an elevator add convenience, while a 24-hour front desk is available around the clock. Beach umbrellas and beach chairs are free, and meeting/banquet facilities are available with extra charges; access to a golf course or horseback riding is offered for an additional fee.

For travelers, this Surprise option delivers breakfast, free parking, and a pool, all in a convenient location backed by 395 reviews.

From sunrise to sunset, this Holiday Inn Express Surprise proves to be a traveler-friendly base with breakfast included, plus free parking and complimentary Wi-Fi. Non-smoking rooms come with air conditioning, and handy extras include an elevator, a 24-hour front desk, a fitness center, and a business center at no extra cost. Beach umbrellas and beach chairs are available for sunny days, and meeting or banquet facilities exist with an extra charge; options for golf or horseback riding are offered for an additional fee.

After the daytime exploration, unwind in the outdoor heated pool that’s adults-only, paired with a hot tub for a relaxing soak. The pool area has a bright, outdoor vibe, making it easy to savor the Arizona sunshine while taking a break from the day’s adventures. Practical touches keep everything flowing smoothly, ensuring a comfortable, low-stress stay.

Located about 2.5mi from the city center in Surprise, the property sits in a convenient spot for getting around. Cash is not accepted; accepted payment methods include Visa, Discover, American Express, and Mastercard. With 395 reviews backing the experience, this stay delivers a solid track record for dependable value and steady comfort.

Closest airports

Phoenix Sky Harbor International Airport

25.8mi

Phoenix-Mesa Gateway Airport

46.8mi

Most popular amenities

Free parking

Outdoor swimming pool

Business center

Free wifi

Fitness center

Air conditioning

Hot tub

Parking On Site

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Beach umbrellas

Beach chairs/Loungers

Elevator

Free toiletries

Bathtub

Upper floors accessible by elevator

Rooms

Standard Room with Two Queen Beds in Holiday Inn Express Surprise, an IHG Hotel

Show 2 photos

Standard, 2 Queen Size Beds

2 Queen Size Beds

205 sqft

Hot tub

Private Bathroom

Bathtub

Microwave

x4

+

x3

More details

Free Wi-Fi, a flat-screen TV, a coffeemaker and work desk are included in this room.

Show 2 photos

Suite, Queen Size

1 Sofa Bed

2 Queen Size Beds

205 sqft

Hot tub

Private Bathroom

Bathtub

Microwave

x8

+

x5

More details

This suite features all of the amenities of our Standard Queen Room, with the addition of a sitting area with includes a sofa bed and wet bar.

King Room - Mobility Access/Hearing Accessible in Holiday Inn Express Surprise, an IHG Hotel

Standard, King Size, Accessible

1 King Size Bed

205 sqft

Hot tub

Microwave

Tea/Coffee maker

Upper floors accessible by elevator

+

More details

The hot tub is the standout feature of this double room. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.

King Suite in Holiday Inn Express Surprise, an IHG Hotel

Suite, King Size

1 King Size Bed

1 Sofa Bed

205 sqft

Hot tub

Private Bathroom

Bathtub

Microwave

x4

+

x3

More details

1 King Suite Additional Living Area is 205 square feet and includes a king-size bed 150-183 width.

Show 2 photos

Executive, King/Queen

1 King Size Bed

1 Queen Size Bed

270 sqft

Free wifi

Microwave

Flat-screen TV

Refrigerator

+

More details

Queen Room with Two Queen Beds - Hearing Accessible in Holiday Inn Express Surprise, an IHG Hotel

Show 2 photos

Standard, 2 Queen Size Beds, Accessible

2 Queen Size Beds

205 sqft

Hot tub

Microwave

Tea/Coffee maker

Upper floors accessible by elevator

x4

+

x3

More details

Show 6 photos

Studio Suite

1 King Size Bed

More details

Standard Room in Holiday Inn Express Surprise, an IHG Hotel

Standard, King Size

2 Queen Size Beds

1 King Size Bed

205 sqft

Hot tub

Private Bathroom

Microwave

Coffee machine

+

More details

Studio

1 King Size Bed

x5

+

x3

More details

Studio Non Smoking

Standard, Queen Size

1 Queen Size Bed

205 sqft

x10

+

x6

More details

Standard Room is 205 square feet and includes a queen-size bed 150-154 width.

Suite, 2 Queen Size Beds

2 Queen Size Beds

x6

+

x5

More details

Standard, Accessible

1 Double Bed

x4

+

x3

More details

Guest reviews

9.2

395 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇺🇸

Theresa

8.2

October 2024

Clean, close to everything , quite the check in was great ! Friendly and helpful. My daughter forgot her toothbrush and they supplied her with one .

Leaving I asked for a paper receipt...I was told booking .com would send me one. I asked for a receipt with the charges. Got rolled eyes and was told I could get only room charges ... This receipt had no fees since I had no extra charges. I again asked for a printed receipt with all fees charged to my card reluctantly, and with attitude, I was given a receipt as I had requested . Obviously, I could get a receipt. She just didn't want to do the little bit of extra to do so . I've had issues in the past, the only reason I had asked in the first place and didn't really need the difficulty obtaining a simple receipt of what was to be charged on my credit card. I ask politely and expected the same respect and response to a fair request from a guest .

🇺🇸

James

10

October 2024

The breakfast was very good! The location is sorta isolated now with an open field on the other side the street. Some day it will be built up.

I somehow left the room and left my hearing aid charger I believe on the couch next to the small suitcase it should have gone into. I drove to Tucson and found out that evening that I did not have it. I waited until the next morning to call and see if you folks might have found it. I was going to have UPS bring it to Tucson, but changed my mind and drove back to the hotel to get it. Very pleased with your process of lost & found items. Thank You,

🇺🇸

Shirley

8.2

August 2024

It was very clean, the staff were all very nice, the breakfast was great. The room was comfortable and I liked the daily housekeeping service that occurred without having to request it. Great to have a guest laundry, as our travel was two weeks and it was nice to freshen our clothes.

Everything was well done, no issues or complaints. My husband would have liked if the property had a bar and restaurant, but I was fine with the breakfast offered.

🇺🇸

Gregg

8.2

April 2025

The property is centrally located in Surprise, AZ. Easy to get to anything. They lock the front entry doors (street side) after 6 PM which left us needing to take a hike around the building to check in, with luggage. This is ok, but people checking in should be warned so as not to be dropped off out front.

🇺🇸

Rachel

10

September 2024

Everything was very clean and nice. I liked that I could see my car from my room.

I travel with a cooler and use ice packs. There was no freezer space in the refrigerator to put my freezer packs to refreeze.

🇺🇸

Kimball

10

May 2024

No problems After the previous night in a motel owned by another chain, where we didn't sleep worth a damn, landing here was a most comfortable godsend. Breakfast was better than most hotel fare with tasty coffee and muffins. Jason was welcoming and helpful, checking us in AND out the next morning.

Since it was an overnight and gone, no issues occurred

🇺🇸

Lora

9.1

April 2025

Everything was well appointed, the staff was excellent and accommodating, the provided breakfast was varied and tasty.

The only suggestion I can make is to please have water constantly available in the same area the 24 hour coffee is available.

🇺🇸

Cheryl

10

January 2024

Very well kept and staff were very respectful and friendly. Good variety for breakfast selection and I was not rushed out like they do at the Hampton Inn. Breakfast staff were very friendly and accomodating. Kudos to them.

Well maintained and very clean and organized.

🇺🇸

Frederick

10

January 2025

Breakfast was complete each morning and the staff was very attentive to keeping the entire area refreshed and very clean. One of the best I have been to visit.

The oatmeal was runny but that's better than being like glue at least

🇺🇸

David

10

September 2024

Food was prepared to my liking. Kitchen staff was very friendly esoecially Doreen. Goiod variety.

Nothing. Very satisfied with our entire stay.

Points of Interest Around Holiday Inn Express Surprise, an IHG Hotel

Attractions

Phoenix Art Museum

21mi

Wrigley Mansion

21.6mi

Heritage Square

22mi

Arizona Science Center

22mi

Camelback Mountain

24.5mi

South Mountain Park

26.1mi

Scottsdale Fashion Square

27.3mi

Phoenix Zoo

27.4mi

Desert Botanical Gardens

27.5mi

Old Town Scottsdale

27.8mi

Scottsdale Museum of Contemporary Art (SMoCA)

27.8mi

Tempe

28.5mi

LEGOLAND® Discovery Center Arizona

29.4mi

SEA LIFE® Aquarium Arizona

29.4mi

McDowell Sonoran Preserve

29.8mi

Pools

Location

  • Outdoor

Features

  • Heated

Age restrictions

  • Adults only

Amenities of Holiday Inn Express Surprise, an IHG Hotel

Free parking

Outdoor swimming pool

Business center

Free wifi

Fitness center

Air conditioning

Hot tub

Parking On Site

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Beach umbrellas

Beach chairs/Loungers

Elevator

Free toiletries

Bathtub

Upper floors accessible by elevator

Stay rules - Holiday Inn Express Surprise, an IHG Hotel

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Holiday Inn Express Surprise, an IHG Hotel

What are the check-in and check-out times at Holiday Inn Express Surprise, an IHG Hotel?

Planning to stay at Holiday Inn Express Surprise, an IHG Hotel? Kindly note that you can check in after 03:00 PM and before 11:00 AM is when you'll need to check out.

Does Holiday Inn Express Surprise, an IHG Hotel come with parking?

Yes, there is convenient and free public parking available on site at the Holiday Inn Express Surprise, an IHG Hotel. Reservations for parking are not required.

What are the rates at Holiday Inn Express Surprise, an IHG Hotel?

Holiday Inn Express Surprise, an IHG Hotel offers accommodations starting at $97. Keep in mind, room types and dates might affect the final price. For specific rates, input your stay dates.

What are the room types available at Holiday Inn Express Surprise, an IHG Hotel?

The Holiday Inn Express Surprise offers a variety of room types including Double and Twin rooms. All rooms have a size of 205 sqft and do not allow smoking. The Double rooms accommodate between 2 and 6 adults, with beds ranging from Queen size to King size, including Sofa Beds. There is also a Twin room available, specifically designed for disability access, accommodating up to 4 adults.

What activities does Holiday Inn Express Surprise, an IHG Hotel offer?

Guests at the Holiday Inn Express Surprise can spend their time enjoying the leisure amenities available at the hotel. One of the main attractions is the outdoor swimming pool, which is heated and ideal for relaxation and unwinding. However, it's important to note that the pool has age restrictions and is for adults only.

In addition to the pool, guests can also indulge in other outdoor activities. The hotel offers a golf course, perfect for golf enthusiasts looking to spend their time practicing their swings. For those seeking a more relaxing experience, the hot tub/jacuzzi is available. Beach umbrellas and beach chairs/loungers are also provided.

For guests who prefer to stay active, the hotel has a fitness center where they can work out. Additionally, the business center is available for guests who need to catch up on work. Other recreational activities such as horseback riding, cycling, hiking, and fishing are also offered at the hotel.

Is there a swimming pool at Holiday Inn Express Surprise, an IHG Hotel?

The Holiday Inn Express Surprise hotel has an outdoor pool available for guests. This pool is heated and has age restrictions limited to adults only.

Are both cash and credit cards valid payment options at Holiday Inn Express Surprise, an IHG Hotel?

No, cash is not accepted as a payment option at Holiday Inn Express Surprise, an IHG Hotel. However, you can pay with Discover, American Express, Mastercard, and Visa.