The whole place was super clean, which I really appreciated. The free breakfast was a nice bonus, and the staff were so friendly and helpful the entire time. I was traveling alone as a 26-year-old girl traveling alone, and I felt completely safe during my stay, which was really important to me. The location was perfect—close to Target, Ulta, and plenty of food spots. The best part is you don’t even need to get on any major streets to get to them—you can just walk along the row of stores. It was so convenient. I’d definitely stay here again

Large door gap made me uncomfortable at first, like the room wasn’t as sealed off as I’d prefer and I could see if someone was in the hall. That said, the hotel was really quiet, and I didn’t have any issues with noise or anything else during my stay.

Christy and Nicole were amazing. Outside was very neat and clean. The rooms were great. The breakfast is amazing, no matter what day it is. Christy even offered to get me a breakfast to go bag, when I had to leave before breakfast opened. Thanks to everyone there it was great!

PRICES!!!!! it was nice but, when the price changes on the weekend, but you are there Tuesday to the next Tuesday. and went up alot. changed a lot, and were very different from any booking site or even best western online

I can’t even say that there is anything I didn’t like. They have breakfast 7days a week and is actually tasty. Lots of options there, juice coffee etc. The hotel is DOG FRIENDLY!!! The staff is not only kind and friendly but they are friendly to your fur babies too. If I had to find something to complain about it would be that the pool towels are small and thin but that’s me looking for something. The place from outside into the lobby was very clean, smelled like fresh baked cookies and was well lit. The hotel wasn’t drab, it wasn’t dark and unwelcoming. We had actually been in another hotel up the road some and it was awful, when I looked at this BW it fit our needs and I had to have faith it was better than where we were. And yes it was! 1000% better and for our trouble they waived the early check in fee. Your in surprise with this hotel location but your 5mins away from a Walmart, target, Dutch bros, Starbucks, in and out and many restaurant options! Most of our stuff was in Peoria and Scottsdale and Tempe and it was at most a 50 min drive. The area is well lit, safe feeling and it shared a parking lot with a few businesses so it stays fairly lit at night.

Small pool towels

We had booked a house rental for 5 nights in Arizona through Booking.com. I was in contact with the owner through text messages. Boarding our flight from MSP. I received a text message from the property owner saying my name was not on his schedule for our vacation. I was freaking out. I had to turn off phone, plane was taking off. Worst 3 hours ever thinking we have no where to stay when we land. I called the owner once we landed. He claims he was not active on Booking.com/but obviously he was. How else could I get his informaion and book. I called Booking.com. They were so helpful!!! They reached out to owner. He did not answer phone nor email. Booking.com relocated us into a nice hotel near area we had booked the house rental. It was a very busy time in Phoenix. Spring training, air show, and final four. So it was difficult to find accomadations for us. But they did. And being that it was a last minute booking hotel. Booking.com covered the extra expense over our original payment for house rental. Took the stress out of worring about budget set for the rest of our trip. I dont know if any other website would have gone way beyond to help out a customer. We will forever be booking through them from now on. Especially, the whole situation was not their fault at all. Th home owner was a scammer.

This hotel was conveniently located to the ballpark in Surprise. There was several restaurants nearby. We enjoyed the hot tub, although it needed to be cleaned from leaves. The room was great and the shower was excellent. The breakfast was very good as well each day and had a wide variety of things to eat. The price was a little high, but I would definitely stay here again.

The price was a little high.

We enjoyed our stay at the Best Western Plus. Breakfast was good, and the staff was very helpful. We had an accident with our car and Kristi did not hesitate to help us extend our stay. And when the insurance company changed our plans again she helped us make adjustments. I would highly recommend the Best Western Plus in Surprise AZ.

I can't say anything we didn't love about the Best Western in Surprise! Staff was great! Beds were comfortable! Breakfast was great! Didn't really hear people in other rooms! Clean! It was wonderful!

There is not much handicap parking. The deal breaker on choosing a hotel for us is there MUST be working swim pool & hot tub. I ALWAYS call ahead before I book a room to make certain these work. Well, the pool wasn't heated & the hot tub wasn't heated, and of course they were supposed to be! And when I called ahead I was told they were in working order! In fact we were told that they were in working order but that they weren't allo to turn the heat up in them! That's the deal breaker for us, so... Honesty would have been greatly appreciated, and it may affect if we stay stay there again, which is sad, because it IS a great place!

Very clean. Good location. Felt safe. Staff was nice.

The elevator was down for awhile. We had to walk up and down the stairs to the third floor a few times. Happy we had already checked in cause carrying our luggage would have not been fun. But they didn’t take long to fix it. Up and going by the next day.

The staff was fantastic. Good breakfast. The hotel was clean

I did not like the pillows. The worse I have ever slept on. My husband complained of them also. Each time I went to pool or hot tub I actually had to take the skimmer and clean it out. I never saw any staff out working at the pool

I loved the coffee machine. I was able to have a latte coffee every morning. I have used these machines in many hotels in Europe and have been wishing that US hotels would start using them. It is a great addition to the breakfast