It is said that the quality of a business, particularly a hotel business, is dependent upon the staff working there… never was this truer than with the smarana hotel, hanoi. From the moment we arrived until the moment we left every member of staff was simply incredible - going above and beyond time and time again. Their kindness, politeness and eagerness to please was truly exceptional and something rarely experienced to this level. I am fortunate enough to visit many hotels worldwide - the Smarana is an excellent hotel which is only thanks to their staff. The hotel itself is beautiful, dark and moody rooms leave you wanting to just chill for hours on end. The free breakfast is very nice and the welcome you receive is warm and heartfelt… every single time you are greeted with great staff, from the guy who drives the free shuttle to the ladies on reception to the barman on the rooftop bar (he enjoys making cocktails by the way… and he makes a hell of a good cocktail!). Just the lot of you - brilliant. The beds are very comfortable - and the pillows are lovely, where do I get these?! At home I do not think about spending a lot of money on pillows - but these were probably better than the ones i purchased for hundreds of £’s! There is no doubt that next time I am in Hanoi that I will be back here - as a base whilst staying in Hanoi you will not find much better. If you are reading this review and are considering the hotel then just book it - don’t mess about taking a chance somewhere else.. i promise, you rarely find a hidden gem like this. The hotel is situated about 25 minutes from all the loudness and brashness of the tourist area - it costs about £4 in a taxi, so not a consideration when looking for a peaceful sleep away from loud music and lots of traffic. In these parts of vietnam they use an app called grab for calling a taxi - a bit like uber. The system is efficient and cheap.

Nothing.

Food was incredible. Breakfast was the best we have ever had in any hotel. Also, (paid for) lunch menu is extremely good value for money! The dinner menu is amazing, Waygu is very good quality, better than we had in the UK. Tea and coffee is exceptional, some of the best drinks we've had. Spa is the best we saw in Vietnam, and great massages. Rooftop cocktail bar is a sanctuary! Free shuttle bus is luxury VIP limo bus!

Booking system for Spa could be available on line. We had to book through reception which meant times could change. Location is good if you want a relaxing time and away from Old Quarter, but not much to do or eat near hotel as it is a business district. We understand it is great for those who want to relax and be away from the chaos of Hanoi central, but do recommend the Shopping Mall close by (10 min walk), the Pizza Amalfi and Supermarkret is nearby. Much better to just eat at the hotel or use the free shuttle bus which is a very VIP limo bus.

In my experience, this is one of the greatest hotels in Hanoi. Since I am a huge fan of Vietnamese culture, I was blown away by Smarana the moment I knew that it had been designed with inspiration from Hang Trong folk art (a series of folk art that I had never heard of until my stay at Smarana). The service I received was excellent; the hotel was clean and comfortable, the staff was friendly and helpful, and the food and beverages were exceptional. Smarana's ground-floor lounge is my favorite spot since it's peaceful and features numerous well-known Hang Trong paintings. I would still pick Smarana as my vacation spot if I had a chance to return to HN.

22Land Heritage Hotel: A True Hidden Gem in Hanoi My recent stay at 22Land Heritage Hotel was an exceptional experience that far exceeded expectations. The room service and accommodation quality were outstanding. The room was spotless, beautifully designed with modern touches, and well-equipped with all necessary amenities. The bed was extremely comfortable, and daily housekeeping ensured a fresh and relaxing environment throughout my stay. One of the hotel’s biggest highlights is definitely the premium breakfast buffet. The variety of both Western and Vietnamese dishes was impressive, all freshly prepared and artistically presented. From savory pho to freshly baked pastries, every dish was delicious. The attentive and friendly staff made the experience even more enjoyable. Another major plus is the on-site spa, which offers a calm and soothing retreat right inside the hotel. The ambiance was peaceful, and the skilled therapists provided a rejuvenating massage that helped melt away all the stress. The café on the ground floor is also worth mentioning. It’s a cozy, tastefully decorated space perfect for both working or relaxing. The drinks menu is diverse, with excellent coffee and refreshing options for any time of day. Overall, 22Land Heritage strikes the perfect balance between comfort, luxury, and attentive service. It’s a top choice for both business and leisure travelers looking to enjoy a high-standard stay in the heart of Hanoi. I’ll definitely return on my next trip!

I recently had the pleasure of staying at 22Land Heritage Hotel, and it truly exceeded my expectations. What sets this hotel apart is its unique and artistic design—a perfect blend of traditional Vietnamese elements and modern elegance. Every corner of the hotel feels thoughtfully curated, from the warm-toned interiors to the stylish furnishings that give it a boutique charm. The breakfast area was one of my favorite spots. The buffet offered a wide variety of both local and international dishes, all freshly prepared and delicious. The flavors were rich and authentic, making every morning a treat to look forward to. Another highlight of my stay was the luxurious spa services. The staff were professional, attentive, and skilled. Whether it was a full-body massage or a relaxing facial, the spa experience was world-class—perfect for unwinding after a long day exploring the city. What also stood out was the café located on the ground floor of the hotel. It's a cozy, vibrant space that serves up exceptional coffee and pastries. I found myself returning there multiple times just to enjoy the calming ambiance and quality drinks. It’s also a great place to people-watch or get some work done in a quiet environment. Overall, 22Land Heritage offers not just a place to stay but a complete experience. Its distinctive design, mouthwatering breakfast, top-tier spa, and inviting café make it a hidden gem in the heart of the city. I highly recommend it to anyone looking for a stylish yet comfortable getaway.

I recently stayed at 22Land Heritage Hotel, and it was an exceptional experience. The hotel stands out not only for its high-end service but also for its unique design, which blends modern elegance with traditional charm. Every corner of the hotel showcases thoughtful details, from the stylish lobby to the luxurious rooms, making the stay truly memorable. One of the highlights of my visit was the spa service. The spa at 22Land Heritage is a must-try, offering a truly relaxing and rejuvenating experience. The therapists are professional, and the range of treatments available ensures that every guest can find the perfect way to unwind. It’s the ideal way to relax after a busy day of sightseeing or business meetings. Additionally, the buffet breakfast was fantastic. The selection was diverse, with both local and international options. From freshly baked pastries to hearty hot dishes, everything was delicious and of high quality. It’s the perfect way to start your day. Overall, 22Land Heritage Hotel offers a perfect blend of luxurious service, excellent dining, and a one-of-a-kind design that makes it stand out. Whether you’re here for business or leisure, it’s an excellent choice for a truly memorable stay.

22land Heritage Hotel & Retreat offers a memorable stay with its exceptional services and amenities. The breakfast is a standout, featuring a wide selection of delicious dishes that cater to various tastes, making it the perfect way to start your day. The rooms are beautifully designed, combining modern elegance with comfort. Every detail is thoughtfully curated, creating a cozy yet luxurious atmosphere. One of the highlights of the hotel is the premium spa located in the basement. It provides a serene and peaceful environment, offering high-quality treatments that will leave you feeling completely relaxed and rejuvenated. Whether you’re here for business or leisure, the combination of excellent breakfast, stunning rooms, and indulgent spa makes this hotel an ideal choice. The overall ambiance is inviting and refined, ensuring a truly relaxing and enjoyable stay. Highly recommended for those seeking comfort and luxury in one place!

22land Heritage Hotel & Retreat offers an exceptional stay with its beautiful rooms, delicious breakfast, and top-tier amenities. The breakfast spread is a highlight, with a variety of fresh and tasty options to start your day. The rooms are spacious, elegantly designed, and provide ultimate comfort. Additionally, the premium spa located in the basement is perfect for relaxation, offering a tranquil atmosphere and high-quality treatments. Whether for business or leisure, this hotel ensures a memorable experience with outstanding service and facilities. Highly recommend for a luxurious and relaxing retreat!

Sure there’s the Metropole, but that kind of hotel is everywhere- Smarana Boutique is just the kind of place that doesn’t exist everywhere which makes it even more spectacular. A jewel-it caresses all the five senses. 1. The visual details are exquisite think color: flowers, artwork, exquisite fabrics, incredible lighting and fragrant not the overwhelming headache fragrance, but the sublime smell of memories mixed with the present, I-want-to-jar-this-kind of smell. It’s a fantasy. 2. Beds: so dreamily comfortable, crisp linens, suit yourself pillows. I slept better than I have in a very long time. 3. The restaurant served delicious food. -well prepared options for everyone. 4. Sky bar - 8th floor and cool vibes with even cooler mixologists. 5. The spa looked heavenly and I so wanted a treatment, but I was tending a little sore throat and thought it best to keep away, I did peek in and it is a continuation of detail that has to be seen to be believed. Lastly, all the people who work at Smarana are the best part of the experience. The Vietnamese hospitality sparkles. Every person was so kind, warm, interesting and put the cherry on top of an incredible stay in Hanoi.

Every inch of the property was magnificent. The painting, the fabric, the walls, the food, the exceptional service was in a class of its own.

The location is out of the way but you can be enthralled by the local houses, the interesting government buildings, the buzz of suburban life. Not a detriment, just different.