I recently stayed at Crowne Plaza Bandung, and overall, it was a wonderful experience. The ambiance of the hotel is great, and the facilities are clean and well-kept. Most importantly, the service was superb—from the receptionists to housekeeping, every staff member was polite, attentive, and professional. One of the highlights of the stay was the excellent location. The hotel is just a short 200–300 meter walk to Braga Street, where I could enjoy a 24-hour café while my kids were asleep in the room. It’s a very convenient and safe area, especially if you're looking to explore Bandung’s food and nightlife scene without straying far from your room. We did experience a minor maintenance issue with the bathroom sink pipe, which was broken and initially only temporarily fixed. However, after reporting it again, the team fully resolved the issue and even followed up with a personal call to apologize and ensure everything was in order. Kudos to the staff for their responsiveness and care. The breakfast was also great, offering a good selection. It would be even better with more Indonesian cuisine options, considering Bandung’s rich culinary identity. All in all, Crowne Plaza Bandung is a comfortable, well-located hotel with excellent service, and I wouldn’t hesitate to stay here again.

If there’s one area for improvement, it would be the bathroom and toilet, which feel a bit dated. A refurbishment or upgrade would definitely enhance the overall guest experience.

The breakfasts (both Western and Asian) were excellent with a wide variety of choices

The front rooms look out onto the main road running in front of the hotel. The traffic noise, especially the high pitched motorbikes, was loud and went on all night. We asked to be moved as we had little sleep. They obliged and moved us to a quiet zone facing a different direction and that was good. So as a recmmendation ask for a quiet zone room.

the staff was excellent. from the time you get out of the car the concierge, front desk were very welcoming and helpful in fulfilling our requests. Room that we were upgraded to was spacious and clean. Location of the hotel was in a quieter part of city which was nice. Breakfast was the best. Who can say no to Haagen Dasz for breakfast? Good spread of western and local food and it tasted fresh.

We had to wait a bit for the room for check in. other than that, there was nothing to complain.

Spacious room, excellent location, super clean, nice staffs & securities too! Very polite & helpful

We enjoyed everything about our stay. Just a small suggestion since the spa currently doesn’t offer male massage therapists, which might be a limitation for some guests, perhaps this could be considered for the future

Freee flow minerall waterrr !!!!!!!!!!!!!!! Yesss ..... freeee flooowwwwwwww....... All you need is just to ask ..... Very big roooom ..... Good facilities.. Good breakfast.. Friendly helpful and very polite stafffs Good location

Hmmmmm..... nothing

Room is spacious

There are many additional fees for connecting rooms as these were intended for my parents who are at 91 and 81 needs to be accompanied by sitters. I don’t like paying this extra fees. It should be goodwill and friendly for accomodating request without having to pay extra

great location and clean rooms. The service was perfect. Very nice staff, who are very considerate and nice. Every night the reception asked through whatsapp if everything was fine. The top points are the nice staff. Thank you very much for this great experience.

None

The staffs are always welcoming guests with smile and ensuring that we are properly attended. Our location is also located within a walking distance from the main street (Jalan Braga).

Despite lowering the tenperature to 25 degrees, it still felt like it was too cold to sleep in.

That was very nice location, near from alun alun, braga, good food, we had afternoon food at lounge

I guess it was old room with some crack over the doors, bathrooms I came quite early at the hotel, I was hoping We can get better/ new room Anyway, it was all covered by your hospitality Thank you

The room was clean and comfortable. We also enjoyed the executive lounge, since it was nice to have a space to work without worrying about disturbing other family members.

PLEASE STOP THE USE OF PLASTIC WATER BOTTLES. it is wasteful and not good for the environment. Almost all hotels have stopped providing plastic water bottles, why is this hotel still using them? Also, the small amenities (plastic tubes of shampoo, shower gel, etc.) are wasteful and bad for the environment. I wish they would switch to refillable bottles.