The staff were amazing. Upon arrival we had issues with our booking as Bookings.com misrepresented the number of occupants that could fit in a room (do not use booking.com). The Andaz were amazing at helping us obtain an additional room. I would highly recommend them and will stay again.

The restaurant where breakfast is served. The woman running this was rude and extremely difficult to deal with. We had breakfast included as part of our accommodation and never ate there once. The restaurant was almost empty and she would not seat anyone. Incredibly unprofessional and a let down to the experience of the hotel.

The hotel was excellent. Very quiet. My room was directly across from the elevator bank, and I never heard a peep. The room — a king with view — was enormous for NYC standards. Everything very simple but high end. Great bedding. Lots of lighting scenarios from which to choose. The bathroom was quite glamorous, but a little dark if you really needed to look at something. Let’s call it flattering lighting, lol. A 9 out of 10.

Including the $10 delivery charge and nominal extra tip, I thought $50 was a tad expensive for a bowl of oatmeal.

Style, size, location, service, cleanliness (except toilet on C floor)

Hotel is in the best location in NYC. It is opposite the New York Public Library and Bryant Park which is a little haven inside the big city. Close to Grand Central Station and Bryant Park subway - getting around NYC was really easy. Cant recommend this hotel enough. Staff were very helpful and accommodating. We had an amazing few days.

It was a little pricey - but we knew that as we had stayed there before.

The location was nice. Stayed Sat night until Sun. Was able to park right in front of the hotel since street parking on Sunday was able. The rooms were better than i thought. It's just that the bathroom was little too big for the room and too many doors for entering bathroom. No locks was bad. The showers were amazing but not having door kind of got me restrained from washing because the waters splashing on the floor. Another thing was the BED. I had very hard time sleeping. Bed was too soft and bad mattress. With the price of room I paid, I thought it could do better mattresses.

I didn't like the bed- mattress being too soft. Bathroom having too many doors and no locks. Shower door may need since water still do splash to outside shower.

My stay at Andaz 5th Avenue, a concept by Hyatt, was a memorable and delightful experience. From the moment I arrived, I was impressed by the unique and modern design of the hotel, which set it apart from traditional luxury accommodations. The room I stayed in was a perfect blend of contemporary style and comfort. The open layout, artistic decor, and large windows offered a sense of spaciousness, while the cozy furnishings and plush bed ensured a restful night's sleep. The in-room amenities were thoughtfully curated, and the overall atmosphere exuded a sense of creativity and individuality. Service at Andaz 5th Avenue was personalized and attentive. The staff was warm, welcoming, and always eager to assist with any request or recommendation. This personalized touch made the stay feel more like a home away from home. Dining at the hotel's restaurant, The Bar Downstairs and Kitchen, was a culinary delight. The menu offered a diverse selection of dishes, and the ambiance was both chic and inviting. The breakfast options were particularly delicious and catered to a variety of tastes. The hotel's location, right on 5th Avenue, was perfect for exploring the city, with iconic attractions like the New York Public Library and Bryant Park within walking distance. In summary, Andaz 5th Avenue offers a refreshing take on luxury accommodations, with its innovative design, personalized service, and central location. It's a place where modernity and comfort seamlessly blend, creating a unique and memorable stay in the heart of New York City. I highly recommend it to travelers seeking a stylish and personalized experience.

Fantastic room with views over the public library, empire state and Bryant park. We stayed as a family of 4 and had the best time in the 2-bedroom suite. The staff were lovely and helpful. The breakfast was excellent. We stayed for 1 week and could have stayed longer. Definitely recommend.

Lacked lighting but really a very minor issue

Andaz atmosphere is great! Friendly staff as always. Spacious rooms, clean, nice soaps and shampoo. Comfy beds. Great location too. Gym is also great.

Lobby is quite tiny and lacks space to relax. Not so inviting. Rather expensive, value for money is above average but not great.

All the staff was superb! Excellent room over Bryant Park! Excellent location! We love the daily complimentary drinks like coffee, wine and mulled cider! The bed was a cloud!!

All excellent! We'll be back!

Personable service polite, professional and helpful

I think the included snacks could maybe include something a bit ‘healthy’ I didn’t bring slippers thinking they would be provided and was disappointed they were not. Luggage ‘trays’ would be helpful. There is a nice alcove of space between the hanging closet and the fridge/safe that would accommodate it well. I remember my first visit to the Andaz included Bigelow Chemists products including foot salts to use in the amazing foot bath. It would be nice to bring that back. One thing you do in NYC is walk-a soothing foot bath gets your feet ready for the next day!!