Absolutely great Stay!! Thanks so much for Elena Hu, was big surprise we had a personal Butler, any time we could write, Elena answered immediately, really great service, you can imagine!! Kids got presents and they are so happy!! The best place and service, highly recommended! Cleaning super, all is perfect!! Will be paradise for kids and grown up. Really nothing negative comes to my mind

All perfect

Elena Hu, was the staff assigned to us and she was wonderful. Very quick to respond to all of our requests and did her best to make the stay as enjoyable for us as possible. 10/10

The staff were probably the best , especially Ms Elena ( our own butler ambassador) . She is wonderful and very helpful. She made the Atlantis hotel, Sanya became 7+ star

No one understand English in the restaurants

Very clean and the room are very spacious We stayed at 28 floor with beautiful views. Room Fully equipped

No comments , we really liked this property and will return to stay for more days

A Dream Stay at Atlantis Sanya – Unforgettable Experience with Amazing Service! Our stay at the Deluxe Suite at Atlantis Sanya was nothing short of spectacular. From the moment we stepped into the suite, we were blown away by the breathtaking views, luxury, and attention to detail that made us feel like royalty. The room was elegantly designed, with spacious areas that felt both inviting and opulent, making it the perfect retreat after a day of exploration and relaxation. What truly elevated our experience was the exceptional service we received, especially from our butler, Dikshya Kunwar. From the first greeting to the farewell, Dikshya’s attention to every detail made our stay unforgettable. She was incredibly attentive, always available to meet our needs with a warm and friendly demeanor. Whether it was arranging a last-minute dinner reservation, coordinating transportation, or suggesting local experiences, Dikshya handled everything with professionalism and genuine care. One of the highlights was her ability to anticipate our needs before we even expressed them. She was always one step ahead, ensuring we had everything we needed for a smooth, comfortable stay. Her personal touch, from delivering breakfast in bed to providing insider tips about the best local attractions, made us feel like we were in the best hands. Atlantis Sanya itself is a paradise—offering luxurious amenities, world-class dining, and endless entertainment options, but it's the exceptional service that truly sets this resort apart. Dikshya Kunwar went above and beyond to make our time at the resort memorable, and we are so grateful for her efforts in making our trip absolutely perfect. If you’re considering staying at Atlantis in Sanya, do yourself a favor and book a deluxe suite. And if you're lucky enough to have Dikshya as your butler, you're in for a truly special experience! Thank you, Dikshya, and the entire team at Atlantis Sanya – we can’t wait to return!

Nothing

This was our first time in Sanya, and choosing to stay at Atlantis was absolutely the best decision we could have made, especially with kids! The resort offers a perfect mix of luxury, fun, and thoughtful service that made our stay truly unforgettable. From the moment we arrived, we were warmly welcomed by our personal butler, Fatima, who went above and beyond to assist us at any hour. Her kindness and attentiveness made us feel completely at home. The level of service throughout the resort was exceptional, there was always someone available to help, and we were especially grateful for the staff's ability to communicate in English, which made everything so easy. The Aquapark and Lost Chambers aquarium were absolute highlights for the whole family! There was never a dull moment, and our kids were constantly entertained. On top of that, the resort surprised us with fresh fruit in our room every few days, and our children were thrilled with the adorable gifts they received. It’s those extra touches that made the experience so special. Housekeeping was impeccable, our room was always spotless and well-maintained. Overall, Atlantis Sanya exceeded all expectations. It’s a paradise for families and an ideal place to create lasting memories. We are so thankful for the incredible hospitality and can’t wait to return!

WIFI connection together with VPN did not work as it did in other cities we visited.

Our stay at Hotel Atlantis was truly magical! From the moment we arrived, we were captivated by the stunning and spacious hotel interiors—everything was impeccably clean, fragrant, and luxurious. The impressive aquarium added a unique charm to the atmosphere. Our room was large and comfortable, and our children especially loved the bunk bed, the beautiful wall art, and the fresh fruit provided in the room. We also appreciated the soft towels, slippers, and bathrobes, which were thoughtfully prepared for both adults and children. The water park was huge and offered endless fun for all age groups. There were thrilling slides for adventure seekers and relaxing pools for those looking to unwind—something for everyone to enjoy! Breakfast was phenomenal—there was everything you could imagine! Soups, fresh fruit, great coffee, and delicious sweet pastries. It was the perfect start to each day The biggest and most pleasant surprise, however, was our assistant, Elena. She was exceptionally kind, helpful, and always ready to assist us with anything we needed. Her warm hospitality made our stay even more enjoyable. Hotel Atlantis left us in awe, and now we know—we won’t make the mistake of staying for just a short visit next time. We’ll definitely be back for a longer stay!

The facilities provided by Atlantis were amazing. There is a great water park just 5-10 minutes walking distance, two good size hotel pools, a decent size onsite aquarium with some free shows, a C show centre, plenty of shops and restaurants. I even watched a 3D film! Plenty of other entertainments for the kids. The hotel room was good size and clean. The hotel located conveniently to plenty of restaurants and two tax free shopping centers. It's easy to do takeaways or deliveries. The hotel staff were very friendly and helpful. Everytime I need anything, they always act promptly. Our butler Shakhzod checked in with us everyday to see if there was anything he may be of help. Our cleaner was also incredibly amazing. We have had a great experience staying at Atlantis, I would highly recommend it to anyone.

The prices of the facilities and restaurants were a little too expensive, however, this is probably what to expect for a 5 star hotels.

Hotel was family friendly and hotel itself and the rooms were very clean. Almost everyday we got some fresh fruits. The waterpark was great and also the swimming pool in the evening was good for the kids. The breakfast was very good and there was a lot of choice in food. From the day before we arrived till the day we left Fatima made are stay even better. She helped us during our stay and was very attentive also towards our kids. We cant thank her enough for the great service.

The staff Elena who serve me so well, although I need to wait some time to check in, she brought along the key to me to the restaurant when I was having lunch. She also sent me some souvenirs, which are three little cute dolphins. Besides, the water park is worth to go, even the fast pass is fair price. My daughter can play many timesc she enjoyed it so much! The choice of buffet breakfast is far more the enough. I will bring my family and friends there again.