Beautifully unique and kind efficient staff . The food is AMAZING and the customer natural creams a really unique bonus ! I’m still enjoying my small samples - wish I would have bought some .

A little farther for travel to surrounding area .

Its location. The outstanding food at the restaurant.

Everything was perfect. Just one thing we found a bit strange was what our waiter did with the red wine we picked two nights in a row. After opening the bottle and sniffing the cork and the fine he poured a significant amount of wine in our glasses and then twirled the wine to rinse the glasses. Then poured the wine in his glass and tasted it. After approving it, he walked away with his glass and what seemed like a lot of our wine. The waiter at the Michelin Star dinner event did not do that. We don’t mind losing a little bit of wine for tasting and proving but not as much as that gentleman took.

This hotel is 5 star service from the welcome drink upon arrival to cleaning your windshield as you leave! The hotel is actually a very old hunting lodge that sits in the shadows of a castle. Our room was spacious and clean with a lovely seating area and a gorgeous balcony. Breakfasts are included, and they had an abundance of choices. I would highly recommend enjoying at least 1 dinner on site.. The food is locally sourced and delicious, and it is also really special with true white-glove service.

There truly is nothing to not love about this amazing hotel!

After the bustle of Venice, Castel Fragsburg was a welcomed stop on our trip. The staff were friendly, professional, and thoughtful. The location was fantastic, particularly for day trips into the Dolomites. The kitchen was exceptional. And there were only 20 rooms, which meant a quiet, discrete hotel to share experiences with friends.

I woke up from a nap by the pool and realized it was probably the closest I’d been to a paradise. Birds chirping, trees blossoming, green valley below and snow caps above. The location is mind blowing. The staff is so attentive it feels as if they’ve known you for years. The restaurant is top notch.

WiFi could be a tad more stable but honestly not having internet at all could’ve been even better in a place like this.

This hotel is just amazing in every way. Everything about it is superb from the very individual rooms to a magnificent restaurant accompanied by very friendly and efficient staff. A wonderful place indeed.

There is nothing to dislike.

Lovely setting and estate, amazing food, a great place to truly relax

At the pool, there no service, to order drinks or snacks you need to either call via a phone next to the pool (so everyone hears it) or walk back up yourself. If food or drinks get brought to the pool this costs extra service charge which is a bit odd when you pay that much for a room already. Some staff seemed rather young and not that experienced

Simply put, this property is a paradise in the mountains, surrounded by vineyards and apple orchards, and amazing views. The grounds are well manicured with lush gardens, the rooms are luxurious and incredibly well-appointed, the restaurants are impeccable, and the staff caters to your every whim. I am counting the days until I can go back and enjoy more time there.

Phenomenal breakfast with many choices. Very high quality of produce and breads. A wonderful gourmet beginning to a blissful day. And looking out over the valley through trees was inspiring. The staff treated us as both friends and royalty.

Nothing but perfection!

Staff at reception. Wine expertise. Location high above the valley.

Staff in Restaurant was sometimes slightly disorganised. Some longer waiting times and wrong deliveries. Nothing major. Value for money for dinner was not optimal. Small amounts, highly priced. Pre-booking of wellness activities was partially ignored.