Everything was good the view from my room was beautiful

The music was loud to early the menu at the restaurant was so poor

It’s clean, if you’re planning to travel with kids is a nice place because the hotel has a playground and pool for kids.

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The location is surrender by the nature, always fresh air but you get to enjoy the resort swimming pool all day, this is the true resort in the mountain. I was well received with birds chirping in the morning and during the day, crickets at night, tranquility. I was there for one night as a weekend get away although I relatively live just a few street down, I ended up extending my stay for a whole week as this pandemic drove me crazy just staying house and working all day. The facility was very clean, all staff were very friendly and kind, all the food at the restaurant was so good (my recommendation is hamburger and French fry, nuggets, lasagna, chef’s salada, consomé and chicken soup, milanesa, and Yucateco breakfast and continental breakfast!!) there is one person who speaks fluent English kept me a good company as well! This hotel also has day pass to use the swimming pool and restaurants all day if not staying hotel. I would come back again just to sit outside in front of the pool with piña colada or Michelada!!

There were lots of things to do with children like ping pong, air hockey, basketball court, garden areas, pool, etc.

Confortable. Clean.

I think they could do a makeover on their rooms an modernize them.

The staff was great. The pool is amazing, most of it a bit too deep for a family friendly pool (2mt 70% of the pool) but great for me The view from the room / balcony was very good.

Both beds in our room were terrible. The rooms in general are outdated, no AC, no centralized light switch, etc.

the Pool is amazing,the staff friendly and always helpful.

the staff not speaking English. the rooms dated.

the Pool and the gardens

the service is terrible it takes hours to get any food or beverage

The place is big and obviously very established, everything functions very well.

They do squeeze money out of you any way they can… paying car park, very expensive (and average) breakfast, paying early check-in. A lot of not-so-little extra costs.