Our stay couldn't have been better. The staff were amazing from the moment they messaged us to arrange pick-up before our arrival. They also speak some English. The traditional Japanese room was large, immaculate and even had a massage chair! Of course, as it is a ryokan, we got to wear yukata and sleep on comfy futon. I travelled with a relative who was new to Japanese baths and didn't want to bathe naked with strangers, but it wasn't a problem because there were several private baths: three small ones that where you can just walk in and lock the door behind you, and a big beautiful outdoor one that you can book for a small fee (very worth it). The multi-course dinner was delicious, beautiful to look at and an experience in itself. We also enjoyed having a glass of sake in the lounge, which has a beautiful view of the mountains and river and free soft drinks + coffee. This is a great place to experience hot springs and a traditional Japanese inn en route to Kanazawa.

The staff took excellent care of us, providing detailed information, helpful advice, and enthusiastic service throughout our stay. The accommodation provide private onsens in three styles, which are available free of charge. I love breakfast and wonderful dinner with good authentic tastes. The surrounding area offering a pleasant opportunity to explore the local culture, food and desserts. Additionally, the accommodation is conveniently located near Unazuki Onsen Station, making it an ideal base for exploring the region.

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The location is amazing, and the only thing better than that was Mr.Sawada’s service. He goes above and beyond to make your stay worth the visit. The rest of the staff’s service is also top notch.

The hotel was built a very long time ago. Some of the public areas (like the hallways) could use a renovation is all.

Staff were very responsive and super friendly. Picked our luggages up at the closest train station while we head out to explore the area. Once we finish exploring the area they came and picked us up back to the ryokan. Free drinks, popsicles and coffee at the lounge area. Staff were super friendly and food is nice. Definitely one of the best places I have stayed so far.

Quiet and perfect for weekend get-a-way. Staff are exceptionally friendly and helpful. We will consider coming back next year.

Wish they can allow us for late check out till 11 am instead of 10 am

Great scenic location, but slightly off the beaten track. Takes a few trains to get to, and a fair distance away from the key cities of Tokyo, Osaka and Kyoto. Slightly dated accommodation, but the staff were very helpful and attentive.

The staff willing to help and dropped us to station, the food was awesome dinner and breakfast, special the hot spring for private room it worth for every dollar. Highly recommend this place.

Customer service was great. Met us at the train station and brought us back. Delicious dinner. Private onsen was nice.

A sofa in the room would have been nice.

The staff were amazing. The onsens, especially the private ones, were wonderful and the kaiseki cuisine exceptional.

Dinner was superb and I gave extra credit to the lady who assisted us. Additionally, the breakfast and staffs were very good. Love free bar.

Nothing.