Front desk staff and breakfast and dinner staff very friendly and accommodating. Room & bathroom clean. Linens clean and fresh.

Parking charged for but many signs indicating parking at own risk giving impression not safe. Thus, don’t know what paying for. Food night and breakfast nothing to rave about. The Samon was very good but mashed potatoes had been frozen in a decorative jello mold. They were still cold in center and watery. The grilled vegetables were good but consisted of yellow squash and Zucchini. Breakfast had pancakes with fruit. Only got 8 blueberries on top.

Every staff member was outstanding, friendly and professional, especially Sandy at the desk Tony, and all the ladies in the restaurant. The cooks did an amazing job on the food. One of my best experience is that any hotel I would definitely spend the extra money for the breakfast less than the waffle House charges and blows them away. The waffle house is next-door.

The parking lot and access to the hotel is not the greatest but it works.

The Food was fine, but we were truly shocked, there was not acomplimentary breakfast. We have stayed at other places were the rooms were less than the Hilton, but the breakfast was complimentary. The thought is as much as we pay for the rooms, the Hotel could at least offer complimentary bagels or cereal, or fruit, or waffles or pancakes, and honestly most of the guest from my graduation class were very dissapointed about the bteakfast as well.

Non- complimentary Breakfast

The comfort of the room

The parking was little complicated. Paying for parking should not be necessary or having to pay for breakfast. This should have been included in the price of the room stay.

The staff were very friendly and welcoming. The food was EXCELLENT! The location was perfect for the event that we were attending. We even had a beautiful view of the park across the road, which was a very nice touch. I loved it here and will be back if every in Albany.

Paying for parking

Didnt like : We thought breakfast should have been included in our the price. NEVER had to pay to park at a hotel!! Did not like that there was no obvious security because of "I must assume all responsibility". The bed was very comfortable! For the most part...quiet.

Breakfast wasnt included. Littke concerned for security of car.

The location is a typical downtown. There’s a restaurant on premise. The Albany Civic Center is across the street and Albany State University a block away. Turtle Park is across the street for those with children. It is a very nice hotel in Albany and one of the better ones. I have to say I was pleasantly surprised after having stayed at some of the other hotels in the area. I wasn’t expecting the great level of service and will stay here again. The front doors also get locked at night and you have to use your key to enter, so that made me feel safe. All of the staff were friendly, even the old man that cleans the parking lot. I felt very welcomed to this hotel.

I liked everything about the facility everything except for parking.

Even after parking on the street we were charged $9.95 for parking. Not only that, the price quoted was not the final price for the room. Its the unmentioned extra fees not fully disclosed checking in you don't know about until you check out.

Proximity to ASU Across street from park, amphitheater, and civic center Ease of parking

They could use some upgrades. Not terribly old but could be much better. I'd definitely stay here again. Gym small

The hotel is nice, but is beginning to show signs of aging. There were a couple of worn spots in the carpet in our room. The staff was very friendly and professional, they did a good job in making us feel welcome. Check in/out was very easy and efficient. There is a diner / bar in the hotel and although we didn't use them it was very well patronized by the other guests.

The parking is not the best. The parking lot is located adjacent to the hotel which requires that you walk around to enter the front of the hotel, especially if you intend to use the elevator. It would also be challenging for anyone with a disability. The hotel hosts events, and when they do (like the Saturday of our stay) the parking lot is taken up by event goers and there are very limited to no parking spaces available for hotel guests. This can be a very significant issue.