The bed is so comfortable. The room is very cute. The breakfast was delicious. Staff didn’t bother me, which I like. The bathroom is amazing. Overall you can’t really go wrong staying here in Santa Monica.

There were unsupervised kids splashing and playing in the hot tub. I found that surprising, given the branding of the hotel, but of course it’s not their fault. Just be mindful of that if you’re looking for a more adult/quiet experience. The pool area in general could use a refresh, honestly.

Amazing location right on the ocean. Staff were so friendly & helpful. As it was my 60th birthday celebration they gave us a complimentary upgrade to a Pacific View Suite, which was stunning. They also sent a birthday cake and chilled bubbly to the suite as a birthday treat. The meals were all delicious and the level of service exceptional. This hotel thinks of every detail to make the guests feel welcome & appreciated.

Nothing

Beach Front with a rustic atmosphere-escape the day-to-day hustle & bustle. Staff very attentive & helpful. Valet parking was great! Room was perfect with ocean view; easy walk to shops & restaurants. Check-in was a breeze...Oh yaeh, the margaritas were the best!!!

Room service menu selections. Having to use my phone to see any kind of menu was a pain (especially with the pop-ups)., but even then the selections were very limited. Thermostat did not work until the morning we checked out.

The hotel itself is beautiful and the location couldn't be better -- you truly are right at the beach! I had an ocean view room with a balcony and each morning I woke up to the awe-inspiring view of the Pacific Ocean. Cracking open the sliding doors even an inch and I was greeted with the mesmerizing sound of the waves. And as fabulous as the setting is, the staff is equally magnificent! Each person I interacted with went above and beyond to make sure my stay was the best it could be, and it was that and so much more. They made me feel like a VIP! And if I hadn't experienced all of the above, I would go back just for their ice cream sundae and their pineapple coconut smoothie!

exceptional property and service was more than I expected. Room was outfitted with everything we could have wanted.

Only one suggestion, upon being taken to our room, the bellman should have done a better job explaining the use of the safe, the working of the TV and certainly should have fetched us ice. I had inquired as to where the ice machine was and he replied that there were no ice machines on the property, but that it we wanted we could have gone to the bar or the pool to get some. For travelers who had just spent 6 hours in flight to get there he should have picked up on that and just made the effort to get us some ice...that was my only complaint of the service...anticipate the needs fully.

Great location, good facilities, nice room and excellent staff

The cost of parking and how much we were charged for a simple breakfast of Granola and berries, single banana and tea.

Location, On-site restaurant, luxe & comfy room, though our stay coincided with 1st day of Hotel-Worker strike at hotel up the block for 3 hours starting at 6 am, so loudly that it sounded like they were outside beneath our balcony. The property isn’t even a union property so that was unexpected. Also enjoyed dinner at the on-site restaurant & lunch the following day outside on the patio with 2 different ambiances-both were thoroughly enjoyable, the service was attentive and nice and we really enjoyed the food.

See above

Sets the standard! Every detail was perfect. We tried both restaurants and they were great. We will be back.

The location of the Hotel could not be matched. Staff are amazing and service was second to none

NOthing

The friendly service from all staff from the moment we arrived. The tidy and clean rooms with exceptional amenities of modern holiday accommodation. We enjoyed it much more being our choice of accommodation for our honeymoon. It didn't disappoint. We will be back with Shutters being our #1 pick of accommodation in LA/Santa Monica.