Very comfortable bed and great view thanks to an upgrade. The pool is very long which is good for laps. Breakfast is good and you can have customized eggs.

No direct access to the beach! We stayed 2 days prior and asked the staff to keep our data and keep us signed in for our second stay and to stop the constant messaging we had already received the first time. It continued relentlessly and was very annoying. When we came back only 2 days later, they pretended not to know us because the staff kept changing all the time. Booking should be able to stop the automatic annoying messaging. We had plumbing issues and the first plumber didn't take it seriously so when we came back from dinner we had to call again very late. Nice efficient second plumber but I would rather not have to call once let alone twice. Rooms need to be checked before being rented.

The hotel is situated next to the beach. There is no street between the hotel and the beach. The location is very quiet. The very large room is well equipped. The room has a balcony with two chairs and a table. From there you have a wonderful view. Large bathroom with good shower and good quality towels. Very comfortable bed with good quality bed linen and pillows. Good aircon. Good lightning. Excellent breakfast buffet with a huge variety of food, fruits, juices and specialities served in a nice room with a view to the sea. Friendly and helpful staff. Strong WiFi everywhere in the hotel. The hotel is excellent value for money Next time in São Luis we will definitely stay there again.

There is nothing to complain.

Clean room with balcony overlooking the ocean, breakfast has good variety, pool is nice with friendly staff, water pressure of the shower is good

The drain in the toilet floor has a tendency to flow back up so in the morning we would find weird and smelly debris from the pipes on the floor which really shouldn’t happen for a 5 star hotel. Also there is no kettle or glasses in the room for even just a drink of water. Pretty unacceptable for a 5 star hotel in a country where you can’t drink the tap water.

I loved the view and the room upkeeping on a daily basis. Overall the housekeeping, the restaurant, the quality of food was amazing.

I would love to see the staff explain the hotel policy in English for us who dont speak Portuguese. If the staff does not speak atleast they can have a note that explains it all as I stayed for almost 2 full weeks and ended up paying a big amount for water which the hotel qualifies to be a part of their mini bar consumption. I was given no chance other than pay and only then can check-out by the front desk manager. The restaurant can add few vegetarian options as well which I found to be lacking in their breakfast or the lunch/dinner buffet.

Comfortable room with amazing sea view Great gym

The staff made a mistake at my check-in and rudely insisted i would have the trouble to pack and move to another room the following morning. The hotel was super full , and staff didn't seem to be able to handle such a high capacity. Elevators are not integrated and take forever . And location is terrible for walking. You can barely get to the beach ,and it is very hard to walk to any restaurant nearby

The rooms and hotel are clean, the service is friendly and the food is pretty good.

The hotel is listed as a 5-star hotel, but it is a 4-star hotel. Rooms do not have coffee or tea, and room service was very Also, the hotel and rooms are a bit without personality. It is on the beach, but the wind at that location is always very, very strong and people don't use the beach, it seems.

The staff was very nice, giving us an unexpected upgrade with balcony over the ocean. The pool is long, perfect for laps. Breakfast is decent with lots of fresh fruits and eggs to order.

I chose this hotel because it was on the beach. I never imagined that it didn't have access on the beach like other properties nearby. The way to reach the beach by foot is muddy and far, with lots of trash.

The location: very safe to walk around, all taxi drivers knew well the address (and there is always a taxi stationed nearby, we travelled most times with Mr Auri, very attentive and careful driver), right at the seafront (but quite difficult to reach the beach), walking distance to excellent restaurants, delicatessen, pharmacy, coconut stand... The breakfast: great variaty and quality. The regional food was amazing. Just the breakfast make your stay worthy The swimming pool: we regretted not using it more. Good for chilling and for a few laps The staff: although very busy, always kind and efficient. Flávio Augusto upgraded us to a seaview room that was a really nice treat after travelling for 17h. The toiletries: lovely scents, great quality And they our suitcases when we went to Lençóis for a week

The bathroom structure didn't allow a good drainage and ventilation

The hotel is beautifully situated in front of the beach. The room and bathroom were clean but lack of amenities. Only a small bottle of shampoo and condo were provided. There were hair dryer and safe. The swimming pool was great.

The service at the restaurant for dinner was slow.

Stayed here recently and was very pleased. The hotel is in a good location, close to everything we needed. The room was clean and comfortable, and the staff were friendly and always willing to help. Overall, a great stay — would recommend to any one visiting the area